TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Deluxe Reviews

Read unbiased reviews from real TurboTax Live Assisted Deluxe customers. Maximize deductions and credits with unlimited expert advice and a final review before you file.

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Rated 4 out of 5 by from First time doing it, hoping I don't end up in jail Easy enough, simple prompts. Really guides you through the process
Date published: 2023-04-13
Rated 1 out of 5 by from False advertising 20% discount My son uses turbo tax, I always used Tax Slayer. My son sent me a link to get 20% off of my simple filing (I only get social security and a small life insurance payment, and nothing more) and after doing my taxes with Turbo Tax it made me pay $62 and didn't let me free file or get the 20% discount.
Date published: 2023-04-13
Rated 5 out of 5 by from I recommend this tax platform I recommend this tax platform. My whole family uses this platform.
Date published: 2023-04-13
Rated 4 out of 5 by from Taxes 2022 Straight forward I will recommend to friend's and Family
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is smooth and easy I was very impressed by how easy and efficient turbo tax was. I am a 23 year old independent. They made it so simple to upfront to file my taxes
Date published: 2023-04-13
Rated 1 out of 5 by from It is no longer user friendly Tired of the constant codes that are sent to log in..please refund .. Long time user disappointed
Date published: 2023-04-13
Rated 2 out of 5 by from Wore Tax Year Ever Boy did yall lose money! This year I wanted someone to do my taxes because I lost my husband in January 2023, I travel for work and I knew I would owe due to my husband's lump sum payment from SSN. I started my journey in March. After having to explain my self to multiple people about not having my dead husband's ID I was finally placed with, what I thought, was a cpa. We started the process and I was on the phone for over an hour when she needed prior returns. She didnt know how to find them in your full service dashboard. I was then told to call support. After explaining what I needed I was questioned about why. At this point in the day I was tired of explaining my situation. Support didnt know how to get my tax returns. They had me cancel full service so I could go back to my original dashboard and get them then go through the process again and ask for the cpa. By the time this was all done I was exhausted. I texted the info to the cpa and then heard nothing else. Today I logged in to see the status and I was no longer in the full service. Apparently the cpa cancelled on me and I was not informed. I tried to purchase it again and got the same disrespectful "you dont know what youre talking about" attitude. I got better answers searching google and tax law than your tax experts. I finished my taxes under 2 hours and that included asking where I can indicate that my husband is gone and cant sign (the first response I got was to file as a widow...sheesh). And I still had to pay 129! The app wouldnt give me a cheaper option!
Date published: 2023-04-13
Rated 1 out of 5 by from Only Allowed 4 Returns Would Not Allow the 5th I did talk with a gentlemen that was very nice and helpful but what he suggested did not work. Still only able to file 4 returns
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is great the steps are explained and it makes it easy to file
Date published: 2023-04-13
Rated 5 out of 5 by from User friendly! I loved the fact that they asked the right questions, easy to understand and answer.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3028
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First time doing it, hoping I don't end up in jail Easy enough, simple prompts. Really guides you through the process
Date published: 2023-04-13
Rated 1 out of 5 by from False advertising 20% discount My son uses turbo tax, I always used Tax Slayer. My son sent me a link to get 20% off of my simple filing (I only get social security and a small life insurance payment, and nothing more) and after doing my taxes with Turbo Tax it made me pay $62 and didn't let me free file or get the 20% discount.
Date published: 2023-04-13
Rated 5 out of 5 by from I recommend this tax platform I recommend this tax platform. My whole family uses this platform.
Date published: 2023-04-13
Rated 4 out of 5 by from Taxes 2022 Straight forward I will recommend to friend's and Family
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax is smooth and easy I was very impressed by how easy and efficient turbo tax was. I am a 23 year old independent. They made it so simple to upfront to file my taxes
Date published: 2023-04-13
Rated 1 out of 5 by from It is no longer user friendly Tired of the constant codes that are sent to log in..please refund .. Long time user disappointed
Date published: 2023-04-13
Rated 2 out of 5 by from Wore Tax Year Ever Boy did yall lose money! This year I wanted someone to do my taxes because I lost my husband in January 2023, I travel for work and I knew I would owe due to my husband's lump sum payment from SSN. I started my journey in March. After having to explain my self to multiple people about not having my dead husband's ID I was finally placed with, what I thought, was a cpa. We started the process and I was on the phone for over an hour when she needed prior returns. She didnt know how to find them in your full service dashboard. I was then told to call support. After explaining what I needed I was questioned about why. At this point in the day I was tired of explaining my situation. Support didnt know how to get my tax returns. They had me cancel full service so I could go back to my original dashboard and get them then go through the process again and ask for the cpa. By the time this was all done I was exhausted. I texted the info to the cpa and then heard nothing else. Today I logged in to see the status and I was no longer in the full service. Apparently the cpa cancelled on me and I was not informed. I tried to purchase it again and got the same disrespectful "you dont know what youre talking about" attitude. I got better answers searching google and tax law than your tax experts. I finished my taxes under 2 hours and that included asking where I can indicate that my husband is gone and cant sign (the first response I got was to file as a widow...sheesh). And I still had to pay 129! The app wouldnt give me a cheaper option!
Date published: 2023-04-13
Rated 1 out of 5 by from Only Allowed 4 Returns Would Not Allow the 5th I did talk with a gentlemen that was very nice and helpful but what he suggested did not work. Still only able to file 4 returns
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax is great the steps are explained and it makes it easy to file
Date published: 2023-04-13
Rated 5 out of 5 by from User friendly! I loved the fact that they asked the right questions, easy to understand and answer.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3028