TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Intuitive Interaction Excellence Confusion will arise from questions posed and the ability to interact with a live agent to navigate the answers and get clarification which Turbo Tax offers is the icing on the cake!
Date published: 2021-03-03
Rated 5 out of 5 by from It is awesome great experience great product i will use it again
Date published: 2021-03-03
Rated 5 out of 5 by from ENJOY TURBO TAX IT;S ALWAYS NICE TO GET THE TAXES COMPLETED. love getting a refund too!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is awesome Keep up the good work, I want to go back to turbo tax nexyear
Date published: 2021-03-03
Rated 4 out of 5 by from Good Experience It was easy but unable to reach a life help when I needed one
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to Use It's fairly easy to use this software and the help articles are really good. Much more straightforward than other tax software I've used.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was easy and representatives were great! I had contact with several customer service reps. They were all knowledgeable and one in particular did research on my situation and saved me money.
Date published: 2021-03-03
Rated 5 out of 5 by from Helpful Made filing my taxes so easy and helped me get a stimulus I did not recieve!
Date published: 2021-03-03
Rated 3 out of 5 by from Some major problem completing my taxes The process was not easy. I used Turbo Tax last year but used the Download rather than the Online version. Big mistake. It went well but I was never able to print my return last year, thus I was never able to get a PDF of the return (which I needed in order to transfer last year's infoi nto this years Online form). I spoke with several Turbo Tax representatives and there was nothing they could do to recover the tax forms, they said it was a function of my computer. I wish Turbo Tax would tell prospective customers that if they use the Download version that all of the information you generate will be kept on your private computer as opposed to the Turbo Tax mainframes. The problem with completing my taxes this year Online was that I had to manually fill in all of the tax info as a result of not being able to transfer Iast year's info, which I din't mind, but I didn't have some of the required information from last year's return, ie. Tax ID numbers, Form numbers, etc. in order to complete my taxes and E-File. After many hours with the IRS, I was able to get the information and finally just transmitted my return. I hope next year 2021, that it will be much easier! I will give Turbo Tax another chance next year.
Date published: 2021-03-03
Rated 5 out of 5 by from Love the ease You guys are really helpful If you need help they are there to help you
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 836
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Intuitive Interaction Excellence Confusion will arise from questions posed and the ability to interact with a live agent to navigate the answers and get clarification which Turbo Tax offers is the icing on the cake!
Date published: 2021-03-03
Rated 5 out of 5 by from It is awesome great experience great product i will use it again
Date published: 2021-03-03
Rated 5 out of 5 by from ENJOY TURBO TAX IT;S ALWAYS NICE TO GET THE TAXES COMPLETED. love getting a refund too!
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is awesome Keep up the good work, I want to go back to turbo tax nexyear
Date published: 2021-03-03
Rated 4 out of 5 by from Good Experience It was easy but unable to reach a life help when I needed one
Date published: 2021-03-03
Rated 4 out of 5 by from Easy to Use It's fairly easy to use this software and the help articles are really good. Much more straightforward than other tax software I've used.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax was easy and representatives were great! I had contact with several customer service reps. They were all knowledgeable and one in particular did research on my situation and saved me money.
Date published: 2021-03-03
Rated 5 out of 5 by from Helpful Made filing my taxes so easy and helped me get a stimulus I did not recieve!
Date published: 2021-03-03
Rated 3 out of 5 by from Some major problem completing my taxes The process was not easy. I used Turbo Tax last year but used the Download rather than the Online version. Big mistake. It went well but I was never able to print my return last year, thus I was never able to get a PDF of the return (which I needed in order to transfer last year's infoi nto this years Online form). I spoke with several Turbo Tax representatives and there was nothing they could do to recover the tax forms, they said it was a function of my computer. I wish Turbo Tax would tell prospective customers that if they use the Download version that all of the information you generate will be kept on your private computer as opposed to the Turbo Tax mainframes. The problem with completing my taxes this year Online was that I had to manually fill in all of the tax info as a result of not being able to transfer Iast year's info, which I din't mind, but I didn't have some of the required information from last year's return, ie. Tax ID numbers, Form numbers, etc. in order to complete my taxes and E-File. After many hours with the IRS, I was able to get the information and finally just transmitted my return. I hope next year 2021, that it will be much easier! I will give Turbo Tax another chance next year.
Date published: 2021-03-03
Rated 5 out of 5 by from Love the ease You guys are really helpful If you need help they are there to help you
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 836