TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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TurboTax Live Full Service
Rated 5 out of 5 by
kidgold from
Easy and convenient as always
Always a great experience. The only way I've ever done taxes.
Date published: 2023-04-18
Rated 3 out of 5 by
Hilda Crane from
Ease of using turbo
I found that some areas were not user friendly. I felt like I was being rushed to enter my information. What’s with the race mode??!! Didn’t like that at all. The live session with Marcilla was awesome. She really helped me! Tried unsuccessfully to connect with a live expert. Never received a call from them
Date published: 2023-04-18
Rated 5 out of 5 by
jettinsolo from
Takes you through every step
Helps in every way!! Been using it for years and love it.
Date published: 2023-04-18
Rated 5 out of 5 by
Kramri from
Not bad. Easy.
First time using turbo tax. I think everything went well. I'll update if I need to
Date published: 2023-04-18
Rated 2 out of 5 by
hunt3713 from
High fees for no reason
Every year I get charged more and more even though my returns are not complicated. This will be the last year I use Turbo Tax.
Date published: 2023-04-18
Rated 1 out of 5 by
Nickname unavailable 7701 from
I will not be using Turbo Tax again
Turbo Tax has become an unfriendly user website. I will not be using next year. Too many ads. I don't want MAX! Stop asking! Get to my return and file.
Date published: 2023-04-18
Rated 5 out of 5 by
tumpe23 from
Thank you Turbo Tax!
The tools Turbo Tax implemented to complete my taxes were very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by
Hymejack from
fast, easy and helpful
I didn't need a live expert, the app is so easy to use.
Date published: 2023-04-18
Rated 5 out of 5 by
jpstew7794 from
TurboTax makes the aggravating effortless
The ability to search for certain tax forms, their requirement for a usual tax return, and other details made snags in answering tax questions a cinch to figure out. I really can't thank you all enough for this welcoming, accessible, and intuitive interface for a process that is generally the opposite.
Date published: 2023-04-18
Rated 4 out of 5 by
Sunny12345909 from
Great software but does have room for improvement.
Smooth experience. Very intuitive My Investments didn't get imported from my investment account. It worked one time fine but when I cleared and tried again it didn't work. It gave incorrect reason for not able to import
All TurboTax® Offerings Reviews - Page 809
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
kidgold from
Easy and convenient as always
Always a great experience. The only way I've ever done taxes.
Date published: 2023-04-18
Rated 3 out of 5 by
Hilda Crane from
Ease of using turbo
I found that some areas were not user friendly. I felt like I was being rushed to enter my information. What’s with the race mode??!! Didn’t like that at all. The live session with Marcilla was awesome. She really helped me! Tried unsuccessfully to connect with a live expert. Never received a call from them
Date published: 2023-04-18
Rated 5 out of 5 by
jettinsolo from
Takes you through every step
Helps in every way!! Been using it for years and love it.
Date published: 2023-04-18
Rated 5 out of 5 by
Kramri from
Not bad. Easy.
First time using turbo tax. I think everything went well. I'll update if I need to
Date published: 2023-04-18
Rated 2 out of 5 by
hunt3713 from
High fees for no reason
Every year I get charged more and more even though my returns are not complicated. This will be the last year I use Turbo Tax.
Date published: 2023-04-18
Rated 1 out of 5 by
Nickname unavailable 7701 from
I will not be using Turbo Tax again
Turbo Tax has become an unfriendly user website. I will not be using next year. Too many ads. I don't want MAX! Stop asking! Get to my return and file.
Date published: 2023-04-18
Rated 5 out of 5 by
tumpe23 from
Thank you Turbo Tax!
The tools Turbo Tax implemented to complete my taxes were very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by
Hymejack from
fast, easy and helpful
I didn't need a live expert, the app is so easy to use.
Date published: 2023-04-18
Rated 5 out of 5 by
jpstew7794 from
TurboTax makes the aggravating effortless
The ability to search for certain tax forms, their requirement for a usual tax return, and other details made snags in answering tax questions a cinch to figure out. I really can't thank you all enough for this welcoming, accessible, and intuitive interface for a process that is generally the opposite.
Date published: 2023-04-18
Rated 4 out of 5 by
Sunny12345909 from
Great software but does have room for improvement.
Smooth experience. Very intuitive My Investments didn't get imported from my investment account. It worked one time fine but when I cleared and tried again it didn't work. It gave incorrect reason for not able to import
All TurboTax® Offerings Reviews - Page 809
Date published: 2023-04-18