TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy and convenient as always Always a great experience. The only way I've ever done taxes.
Date published: 2023-04-18
Rated 3 out of 5 by from Ease of using turbo I found that some areas were not user friendly. I felt like I was being rushed to enter my information. What’s with the race mode??!! Didn’t like that at all. The live session with Marcilla was awesome. She really helped me! Tried unsuccessfully to connect with a live expert. Never received a call from them
Date published: 2023-04-18
Rated 5 out of 5 by from Takes you through every step Helps in every way!! Been using it for years and love it.
Date published: 2023-04-18
Rated 5 out of 5 by from Not bad. Easy. First time using turbo tax. I think everything went well. I'll update if I need to
Date published: 2023-04-18
Rated 2 out of 5 by from High fees for no reason Every year I get charged more and more even though my returns are not complicated. This will be the last year I use Turbo Tax.
Date published: 2023-04-18
Rated 1 out of 5 by from I will not be using Turbo Tax again Turbo Tax has become an unfriendly user website. I will not be using next year. Too many ads. I don't want MAX! Stop asking! Get to my return and file.
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you Turbo Tax! The tools Turbo Tax implemented to complete my taxes were very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from fast, easy and helpful I didn't need a live expert, the app is so easy to use.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes the aggravating effortless The ability to search for certain tax forms, their requirement for a usual tax return, and other details made snags in answering tax questions a cinch to figure out. I really can't thank you all enough for this welcoming, accessible, and intuitive interface for a process that is generally the opposite.
Date published: 2023-04-18
Rated 4 out of 5 by from Great software but does have room for improvement. Smooth experience. Very intuitive My Investments didn't get imported from my investment account. It worked one time fine but when I cleared and tried again it didn't work. It gave incorrect reason for not able to import
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 809
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and convenient as always Always a great experience. The only way I've ever done taxes.
Date published: 2023-04-18
Rated 3 out of 5 by from Ease of using turbo I found that some areas were not user friendly. I felt like I was being rushed to enter my information. What’s with the race mode??!! Didn’t like that at all. The live session with Marcilla was awesome. She really helped me! Tried unsuccessfully to connect with a live expert. Never received a call from them
Date published: 2023-04-18
Rated 5 out of 5 by from Takes you through every step Helps in every way!! Been using it for years and love it.
Date published: 2023-04-18
Rated 5 out of 5 by from Not bad. Easy. First time using turbo tax. I think everything went well. I'll update if I need to
Date published: 2023-04-18
Rated 2 out of 5 by from High fees for no reason Every year I get charged more and more even though my returns are not complicated. This will be the last year I use Turbo Tax.
Date published: 2023-04-18
Rated 1 out of 5 by from I will not be using Turbo Tax again Turbo Tax has become an unfriendly user website. I will not be using next year. Too many ads. I don't want MAX! Stop asking! Get to my return and file.
Date published: 2023-04-18
Rated 5 out of 5 by from Thank you Turbo Tax! The tools Turbo Tax implemented to complete my taxes were very helpful.
Date published: 2023-04-18
Rated 5 out of 5 by from fast, easy and helpful I didn't need a live expert, the app is so easy to use.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes the aggravating effortless The ability to search for certain tax forms, their requirement for a usual tax return, and other details made snags in answering tax questions a cinch to figure out. I really can't thank you all enough for this welcoming, accessible, and intuitive interface for a process that is generally the opposite.
Date published: 2023-04-18
Rated 4 out of 5 by from Great software but does have room for improvement. Smooth experience. Very intuitive My Investments didn't get imported from my investment account. It worked one time fine but when I cleared and tried again it didn't work. It gave incorrect reason for not able to import
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 809