TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is so easy! I wish Turbo Tax had been available sooner. Then I wouldn’t have had to worry about filing my taxes every year.
Date published: 2023-05-17
Rated 2 out of 5 by from THIS SHOULD BE A PUBLIC SERVICE The technology is great, but it is disturbing the amount of money that's made on a simple service that every citizen may need, regardless of income. It's frustrating to get an $11 tax return and to pay over $60 to file that...
Date published: 2023-05-17
Rated 1 out of 5 by from Up-charges and whatnot for basic services What should be a free service provided by the government cost me nearly $300 yet again, come on Congress and US public, let’s fix this problem. These companies do not need to exist.
Date published: 2023-05-17
Rated 1 out of 5 by from Ripoff Why is it $100 for u guys just to be a middle man that I didn’t exactly need , what I needed was for someone to correct my errors and catch any discrepancies and maybe do some basic math but all they did was say “great! You did it ! We will file it for you now “ and sent it via electronic transcript … just for them to reject it due to a freaking mathematical error 5 minutes later. That’s crazy! And the entry that was invalid was one that wasn’t easy for me to find the right answer to either . I had to put all the footwork in all over again and basically did it all myself and idk why I paid $100 I rly don’t …. But ok.
Date published: 2023-05-17
Rated 1 out of 5 by from Cost to much to file farm expenses !! 2021 Turbotax showed I was supposed to get a $1400.00 refund which never happened. IRS sent me letter stating I will not be awarded the refund. I never could get ahold of anyone to find out why. Now on my 2022 taxes I had to file for farm expenses due to a government assistant check I recieved of $1504.00 for droubt assistance. I was going to be charged $170.00 taxes for that assistance although I am unemployeed due to Disability Social Security Income. I had to file an extention because the tax forms were so long and detailed I liked to never got finished. Was very nerve racking. And the Turbo Tax fee of $137.51 compared to 2021 fee of $62.89 is rediculously over priced.
Date published: 2023-05-17
Rated 5 out of 5 by from Very easy to use! I love the features and also the fact that there is a free version for filing is very helpful for a student.
Date published: 2023-05-17
Rated 5 out of 5 by from Best online tax prep I been working with turbo tax for 2 years. So much better then going inside
Date published: 2023-05-17
Rated 5 out of 5 by from 2022 Return Good experience, expert was great to work with. Work was completed in a timely matter.
Date published: 2023-05-17
Rated 5 out of 5 by from Very easy to use and the guides help alot I have used Turbo tax multiple times and I always have a good experience. Its very user friendly and gives many options for user assistance.
Date published: 2023-05-17
Rated 5 out of 5 by from Filed my FIRST tax return for free! and Easy! I'm a high school student that had a summer job last year. I was worried about having to file my first tax return but TurboTax made it so easy and I finished in 11 minutes! Thank you TurboTax!!!
Date published: 2023-05-17
All TurboTax® Offerings Reviews - Page 81
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is so easy! I wish Turbo Tax had been available sooner. Then I wouldn’t have had to worry about filing my taxes every year.
Date published: 2023-05-17
Rated 2 out of 5 by from THIS SHOULD BE A PUBLIC SERVICE The technology is great, but it is disturbing the amount of money that's made on a simple service that every citizen may need, regardless of income. It's frustrating to get an $11 tax return and to pay over $60 to file that...
Date published: 2023-05-17
Rated 1 out of 5 by from Up-charges and whatnot for basic services What should be a free service provided by the government cost me nearly $300 yet again, come on Congress and US public, let’s fix this problem. These companies do not need to exist.
Date published: 2023-05-17
Rated 1 out of 5 by from Ripoff Why is it $100 for u guys just to be a middle man that I didn’t exactly need , what I needed was for someone to correct my errors and catch any discrepancies and maybe do some basic math but all they did was say “great! You did it ! We will file it for you now “ and sent it via electronic transcript … just for them to reject it due to a freaking mathematical error 5 minutes later. That’s crazy! And the entry that was invalid was one that wasn’t easy for me to find the right answer to either . I had to put all the footwork in all over again and basically did it all myself and idk why I paid $100 I rly don’t …. But ok.
Date published: 2023-05-17
Rated 1 out of 5 by from Cost to much to file farm expenses !! 2021 Turbotax showed I was supposed to get a $1400.00 refund which never happened. IRS sent me letter stating I will not be awarded the refund. I never could get ahold of anyone to find out why. Now on my 2022 taxes I had to file for farm expenses due to a government assistant check I recieved of $1504.00 for droubt assistance. I was going to be charged $170.00 taxes for that assistance although I am unemployeed due to Disability Social Security Income. I had to file an extention because the tax forms were so long and detailed I liked to never got finished. Was very nerve racking. And the Turbo Tax fee of $137.51 compared to 2021 fee of $62.89 is rediculously over priced.
Date published: 2023-05-17
Rated 5 out of 5 by from Very easy to use! I love the features and also the fact that there is a free version for filing is very helpful for a student.
Date published: 2023-05-17
Rated 5 out of 5 by from Best online tax prep I been working with turbo tax for 2 years. So much better then going inside
Date published: 2023-05-17
Rated 5 out of 5 by from 2022 Return Good experience, expert was great to work with. Work was completed in a timely matter.
Date published: 2023-05-17
Rated 5 out of 5 by from Very easy to use and the guides help alot I have used Turbo tax multiple times and I always have a good experience. Its very user friendly and gives many options for user assistance.
Date published: 2023-05-17
Rated 5 out of 5 by from Filed my FIRST tax return for free! and Easy! I'm a high school student that had a summer job last year. I was worried about having to file my first tax return but TurboTax made it so easy and I finished in 11 minutes! Thank you TurboTax!!!
Date published: 2023-05-17
All TurboTax® Offerings Reviews - Page 81