TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from turbo tax is great was easy to use and kinda fun . would and will use again
Date published: 2023-04-19
Rated 2 out of 5 by from all good until the end The process is easy and simple to understand. At the end I could not print the forms I need and there was nothing saying what specific form I needed to print. I am hoping that I can come back tomorrow and figure it out.
Date published: 2023-04-19
Rated 5 out of 5 by from so easy to use So fast, and so easy to use. I use it every year and I highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from simple and fast Using turbo gives me security knowing everything going on behind the scenes.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful Assisted with problems that I need answers to fix my issues
Date published: 2023-04-19
Rated 5 out of 5 by from Solid product, thats why I continue to use it I have very basic tax needs and the software is a good fit due to it's ease of use.
Date published: 2023-04-19
Rated 3 out of 5 by from Software gliches Unfortunately took over three hours to do simple itemized deduction form. The software did not recognize two forms from same payee for 1099-R, same account numbers but different statesL3L FL versus 3L3 CO. First tax expert became disconnected when she didn't know how to fix problem. Second tax expert stayed with me until gerry-rigged but able to accept "the fix". The first expert wanted to upcharge to next tier which was not needed, software problem-not tax problem. Several places software difficult to recognize address versus asterisk in form that was imported from bank 1099s and provided two places to put information but kept recycling back. Also helped me recognize when turbo tax was going to charge more for having deducted from refund when I was too tired to notice was putting $39 charge and helped me back track to correct by just putting a charge number in.
Date published: 2023-04-19
Rated 3 out of 5 by from Needs Improvement Overall, a good value for the money. The majority of the program is effortless, however, the error correction is much less than user friendly. Every year is a showdown when error corrections are identified, and the most frustrating part, is that when the required alterations are completed, the program still wants to argue when the "continue" button is depressed. Instead of displaying summary correction instructions, with a rainbow of randomly colored entry fields that leave a user feeling unsure, perhaps pop-up windows could be added that allow progressive assistance. When completing 2022, TT wanted me to remove "0.00" from several fields relating to 1095-A. I removed all correlating entries, yet the system continued to highlight the boxes (now blank) as if additional corrections were needed. I sat there for at least 5 minutes hitting continue over and over until the program snapped out of it. I consider myself brighter than the average bear, but tonight, I absolutely wanted to bang my head on the floor......
Date published: 2023-04-19
Rated 5 out of 5 by from Been using TurboTax for like 10 years TurboTax is easy to file on my own even when I have life changes.
Date published: 2023-04-19
Rated 2 out of 5 by from Linking 3 Schedule C's in last steps was hard The program requested 1 of 3 Schedule C's in the very last steps be linked. Each business has similar names but differing income and expense deductions. Without a reference point choosing the correct Schedule proved time consuming and in accurate.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 744
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is great was easy to use and kinda fun . would and will use again
Date published: 2023-04-19
Rated 2 out of 5 by from all good until the end The process is easy and simple to understand. At the end I could not print the forms I need and there was nothing saying what specific form I needed to print. I am hoping that I can come back tomorrow and figure it out.
Date published: 2023-04-19
Rated 5 out of 5 by from so easy to use So fast, and so easy to use. I use it every year and I highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from simple and fast Using turbo gives me security knowing everything going on behind the scenes.
Date published: 2023-04-19
Rated 5 out of 5 by from Very helpful Assisted with problems that I need answers to fix my issues
Date published: 2023-04-19
Rated 5 out of 5 by from Solid product, thats why I continue to use it I have very basic tax needs and the software is a good fit due to it's ease of use.
Date published: 2023-04-19
Rated 3 out of 5 by from Software gliches Unfortunately took over three hours to do simple itemized deduction form. The software did not recognize two forms from same payee for 1099-R, same account numbers but different statesL3L FL versus 3L3 CO. First tax expert became disconnected when she didn't know how to fix problem. Second tax expert stayed with me until gerry-rigged but able to accept "the fix". The first expert wanted to upcharge to next tier which was not needed, software problem-not tax problem. Several places software difficult to recognize address versus asterisk in form that was imported from bank 1099s and provided two places to put information but kept recycling back. Also helped me recognize when turbo tax was going to charge more for having deducted from refund when I was too tired to notice was putting $39 charge and helped me back track to correct by just putting a charge number in.
Date published: 2023-04-19
Rated 3 out of 5 by from Needs Improvement Overall, a good value for the money. The majority of the program is effortless, however, the error correction is much less than user friendly. Every year is a showdown when error corrections are identified, and the most frustrating part, is that when the required alterations are completed, the program still wants to argue when the "continue" button is depressed. Instead of displaying summary correction instructions, with a rainbow of randomly colored entry fields that leave a user feeling unsure, perhaps pop-up windows could be added that allow progressive assistance. When completing 2022, TT wanted me to remove "0.00" from several fields relating to 1095-A. I removed all correlating entries, yet the system continued to highlight the boxes (now blank) as if additional corrections were needed. I sat there for at least 5 minutes hitting continue over and over until the program snapped out of it. I consider myself brighter than the average bear, but tonight, I absolutely wanted to bang my head on the floor......
Date published: 2023-04-19
Rated 5 out of 5 by from Been using TurboTax for like 10 years TurboTax is easy to file on my own even when I have life changes.
Date published: 2023-04-19
Rated 2 out of 5 by from Linking 3 Schedule C's in last steps was hard The program requested 1 of 3 Schedule C's in the very last steps be linked. Each business has similar names but differing income and expense deductions. Without a reference point choosing the correct Schedule proved time consuming and in accurate.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 744