TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Charged for unused services I've been using TurboTax for a few years now, but this year when I used it I was automatically changed to the live service. This wouldn't be a problem, but I never used the live service, and it was well over $100 more than the other service. I most likely won't be using/ recommending TurboTax if I can't get this resolved, but that's just the experience I had.
Date published: 2023-04-19
Rated 5 out of 5 by from goog gets better every year. still takes quite a bit of time to finish.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo was fast and easy It was not as stressful as I thought and loved the helpful tips
Date published: 2023-04-19
Rated 5 out of 5 by from great while i dislike tax day, Turbo Tax made filing very easy. I did have a problem, but online assistance resolved this quickly so I was able to file on the ddue date.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Experience, Turbo Tax VERY EZ to Use Turbo Tax has a very straight forward tool that walks you right thru from start to finish. Recommend 10/10 stars!!
Date published: 2023-04-19
Rated 5 out of 5 by from Improvements across the board Good evening Turbo tax, I have been a user of turbotax for quite sometime, and i have to say I am pleased. The user friendly log in procedure, to the ease of access to the applied. I would have to say this is refreshing to see the process become more stress free.
Date published: 2023-04-19
Rated 5 out of 5 by from Best year yet with TurboTax This year was the best I've had with TurboTax in at least 10 years?? Anyway, I feel great about how quick this went this year. Love this service!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax has been my go to for many years. After I discovered an error in omission by a nationally known "tax expert" company who did my first tax filing as an adult, I began doing my own taxes. This company; let's call them J. L. Brick, knew that I worked in the transportation industry. My expenses at away from home layovers should have been claimed as expenses on Form 2106 but "Brick" did not mention that, even though an example in IRS Publication 17 exactly described my job. I soon began using TurboTax and have been doing so at least since 1999 (the oldest disc I found in my files). Rental properties, investments, retirement funds, and away from home expenses; got it covered.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is Awesome!!! Turbotax takes me by the hand to prepare and submit the annual tax return
Date published: 2023-04-19
Rated 5 out of 5 by from Great Customer Support I needed assistance with reviewing my taxes and Elysabeth A. did a great job answering all of my questions.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 702
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Charged for unused services I've been using TurboTax for a few years now, but this year when I used it I was automatically changed to the live service. This wouldn't be a problem, but I never used the live service, and it was well over $100 more than the other service. I most likely won't be using/ recommending TurboTax if I can't get this resolved, but that's just the experience I had.
Date published: 2023-04-19
Rated 5 out of 5 by from goog gets better every year. still takes quite a bit of time to finish.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo was fast and easy It was not as stressful as I thought and loved the helpful tips
Date published: 2023-04-19
Rated 5 out of 5 by from great while i dislike tax day, Turbo Tax made filing very easy. I did have a problem, but online assistance resolved this quickly so I was able to file on the ddue date.
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent Experience, Turbo Tax VERY EZ to Use Turbo Tax has a very straight forward tool that walks you right thru from start to finish. Recommend 10/10 stars!!
Date published: 2023-04-19
Rated 5 out of 5 by from Improvements across the board Good evening Turbo tax, I have been a user of turbotax for quite sometime, and i have to say I am pleased. The user friendly log in procedure, to the ease of access to the applied. I would have to say this is refreshing to see the process become more stress free.
Date published: 2023-04-19
Rated 5 out of 5 by from Best year yet with TurboTax This year was the best I've had with TurboTax in at least 10 years?? Anyway, I feel great about how quick this went this year. Love this service!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax has been my go to for many years. After I discovered an error in omission by a nationally known "tax expert" company who did my first tax filing as an adult, I began doing my own taxes. This company; let's call them J. L. Brick, knew that I worked in the transportation industry. My expenses at away from home layovers should have been claimed as expenses on Form 2106 but "Brick" did not mention that, even though an example in IRS Publication 17 exactly described my job. I soon began using TurboTax and have been doing so at least since 1999 (the oldest disc I found in my files). Rental properties, investments, retirement funds, and away from home expenses; got it covered.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax is Awesome!!! Turbotax takes me by the hand to prepare and submit the annual tax return
Date published: 2023-04-19
Rated 5 out of 5 by from Great Customer Support I needed assistance with reviewing my taxes and Elysabeth A. did a great job answering all of my questions.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 702