TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from The best tax prep TurboTax is the best tax preparation program IMHO. I have used four or five others, over the years, and when I have a complicated tax year, TurboTax is my go-to. Feedback: This year I did get into a bit of a question loop with turbotax, it kept wanting me to review stuff repeatedly and I was not sure why. Eventually I worked through it by guessing what was needed. It was the first time this happened and I still continue to rate this the best. Questions and guidance are very clear and they use lots of encouraging wording! I feel they know what they're doing and they give me confidence I'm doing it right. Thanks turbotax
Date published: 2023-04-19
Rated 5 out of 5 by from Always go with TurboTax I've used TurboTax since the beginning, and it just keeps getting better. Walks me through the complexity one step at a time (and my employment situation is at least marginally complex). Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by from This is the worst experience I have had with Turbo Turbo tax would not let login to my Stock account. I had to enter all of it by hand. It locked up and would not let me pay for the state cos t of filing. Took a whole day to do my taxes instead of 3-4 hours.
Date published: 2023-04-19
Rated 4 out of 5 by from I like Turbo Tax it saves me time I had a more complicated return this year and the additional information was required was easily understood
Date published: 2023-04-19
Rated 5 out of 5 by from Thankful for TurboTax Helpful and easy to use. Great product and service!
Date published: 2023-04-19
Rated 5 out of 5 by from Loved it! Easy to use, very clear about all aspects of fed and state tax filing.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy as 1,2,3 After years of using a tax accountant I figured I would give it a try. Extremely easy, great workflow and user interface.
Date published: 2023-04-19
Rated 2 out of 5 by from Every year, the nickle and diming continues I hate the way they market this 'Deluxe Federal + 1 State', and then right at the end, poof, you somehow need to pay them more to actually e-file the state. (sadly) I'll keep using TurboTax, because HRBlock is worse, and their consistent lobbying means we're stuck with this archaic mess for the foreseeable future
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Didn't get help did tax returns by it myself myself
Date published: 2023-04-19
Rated 3 out of 5 by from Pretty easy to navigate and fill returns Just like a walk in the park easy to work and navigate.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 671
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The best tax prep TurboTax is the best tax preparation program IMHO. I have used four or five others, over the years, and when I have a complicated tax year, TurboTax is my go-to. Feedback: This year I did get into a bit of a question loop with turbotax, it kept wanting me to review stuff repeatedly and I was not sure why. Eventually I worked through it by guessing what was needed. It was the first time this happened and I still continue to rate this the best. Questions and guidance are very clear and they use lots of encouraging wording! I feel they know what they're doing and they give me confidence I'm doing it right. Thanks turbotax
Date published: 2023-04-19
Rated 5 out of 5 by from Always go with TurboTax I've used TurboTax since the beginning, and it just keeps getting better. Walks me through the complexity one step at a time (and my employment situation is at least marginally complex). Thank you!
Date published: 2023-04-19
Rated 1 out of 5 by from This is the worst experience I have had with Turbo Turbo tax would not let login to my Stock account. I had to enter all of it by hand. It locked up and would not let me pay for the state cos t of filing. Took a whole day to do my taxes instead of 3-4 hours.
Date published: 2023-04-19
Rated 4 out of 5 by from I like Turbo Tax it saves me time I had a more complicated return this year and the additional information was required was easily understood
Date published: 2023-04-19
Rated 5 out of 5 by from Thankful for TurboTax Helpful and easy to use. Great product and service!
Date published: 2023-04-19
Rated 5 out of 5 by from Loved it! Easy to use, very clear about all aspects of fed and state tax filing.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy as 1,2,3 After years of using a tax accountant I figured I would give it a try. Extremely easy, great workflow and user interface.
Date published: 2023-04-19
Rated 2 out of 5 by from Every year, the nickle and diming continues I hate the way they market this 'Deluxe Federal + 1 State', and then right at the end, poof, you somehow need to pay them more to actually e-file the state. (sadly) I'll keep using TurboTax, because HRBlock is worse, and their consistent lobbying means we're stuck with this archaic mess for the foreseeable future
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Didn't get help did tax returns by it myself myself
Date published: 2023-04-19
Rated 3 out of 5 by from Pretty easy to navigate and fill returns Just like a walk in the park easy to work and navigate.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 671