TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from Turbotax is easy ot navigate The site is generally easy to navigate. There were some questions that were asked regarding my taxes that I was unsure of and these questions did not have a help button, so those left me a little stumped. The areas that do provide videos and/or reading on the topic are very helpful. The customer service was excellent. However, I did not feel it was worth $90. I was basically paying for peace of mind. Everyone was very helpful and friendly. One thing that does bother me is how much turbotax advertises as "free". There really isn't anything free about it. In fact, it adds up pretty quickly. I will attest that it is more user-friendly than other services and would be about the same amount elsewhere, but I do think the advertising should not focus so much on the "free" aspect when its not generally free.
Date published: 2021-03-01
Rated 5 out of 5 by from very understanding It was very easy and walked me through every single step
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is awesome Very helpful, easy and the best decision I ever made
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is awesome and easy to use! I love that I can read through all of the topics and revisit them if needed to make sure all my entries are accurate.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome You have my taxes done with just a click! Thank you
Date published: 2021-03-01
Rated 5 out of 5 by from Yay TurboTax It was so easy to use! I would use it again. You should use it too.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is great Help me with my taxes like a pro as they are great job
Date published: 2021-03-01
Rated 3 out of 5 by from Blah... More glitches this year than in past years. Claimed my employer is sending me a W2C for deferred social security. Totally bogus and incorrect. Kept claiming mortgage interest deduction could not be calculated during review process despite using standard deduction and being irrelevant, and despite all information being correct. Surprise upcharge from free file to premier required in order to get affordable care credit. Basically have to give most of the credit to Turbo Tax or allow the government to keep it. Have used Turbo Tax for years, but may reconsider after this year's experience.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax is so easy loved it was fast and easy it was so self-explanatory
Date published: 2021-03-01
Rated 4 out of 5 by from Awesome. Easy to use and very helpful in understanding what to put in
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 671
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbotax is easy ot navigate The site is generally easy to navigate. There were some questions that were asked regarding my taxes that I was unsure of and these questions did not have a help button, so those left me a little stumped. The areas that do provide videos and/or reading on the topic are very helpful. The customer service was excellent. However, I did not feel it was worth $90. I was basically paying for peace of mind. Everyone was very helpful and friendly. One thing that does bother me is how much turbotax advertises as "free". There really isn't anything free about it. In fact, it adds up pretty quickly. I will attest that it is more user-friendly than other services and would be about the same amount elsewhere, but I do think the advertising should not focus so much on the "free" aspect when its not generally free.
Date published: 2021-03-01
Rated 5 out of 5 by from very understanding It was very easy and walked me through every single step
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is awesome Very helpful, easy and the best decision I ever made
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is awesome and easy to use! I love that I can read through all of the topics and revisit them if needed to make sure all my entries are accurate.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome You have my taxes done with just a click! Thank you
Date published: 2021-03-01
Rated 5 out of 5 by from Yay TurboTax It was so easy to use! I would use it again. You should use it too.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is great Help me with my taxes like a pro as they are great job
Date published: 2021-03-01
Rated 3 out of 5 by from Blah... More glitches this year than in past years. Claimed my employer is sending me a W2C for deferred social security. Totally bogus and incorrect. Kept claiming mortgage interest deduction could not be calculated during review process despite using standard deduction and being irrelevant, and despite all information being correct. Surprise upcharge from free file to premier required in order to get affordable care credit. Basically have to give most of the credit to Turbo Tax or allow the government to keep it. Have used Turbo Tax for years, but may reconsider after this year's experience.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax is so easy loved it was fast and easy it was so self-explanatory
Date published: 2021-03-01
Rated 4 out of 5 by from Awesome. Easy to use and very helpful in understanding what to put in
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 671