TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
Rated 5 out of 5 by from Great tax resource I have used Turbo Tax for over 20 years and find that it consistently meets my needs and is flexible for my changing situation. I VERY much appreciate the option to secure audit defense and fortunately have only had to use it once. The experience could not have been better!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Horrible Customer Service Over all application was fairly easy. I was not done within the 1hr and 26 mins. Took over almost 5 hours to complete my taxes. My eyes hurt.
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't get any extra help for the upgrade Premium There was no live help available, only the FAQ robot. I could have saved $200 and googled the answers.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use! First year using it as self-employed and it was very easy to understand and use.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful with complicated tax filing. The live experts were very helpful and made filing easier and I felt reassured.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is Great ... But Lost one star due to a number of year having values that do not save for next time through screens. If you have to correct a schedule C for example, the 1099 MISC "No" does not check. This happens elsewhere. I find myself over the 10+ year of use going back though screens a few times. These non-saving answers are very annoying. Also anyone buying a new business or selling one has to know to file form 8594 separately, and you don't have in federal forms! Seems like "Is this a new business? Was it purchased?" would be of value. Idaho state was even worse, nothing populated yes/no questions on second, third, forth ... run through. Also, only reason for Idaho was due to $2500+ gross sales, seems there should be an easier method to do this when you have a business loss, but sold some product in Idaho at a show! The "Did you have sales of $2500 or more in Idaho?" did come up, but then still asked every other question for non-resident! Seems like TurboTax could expedite non-resident entry for business that need to file just because of gross sales in state. Would be more business friendly. :-)
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing! It was very easy to use and file. Did not take much time.
Date published: 2023-04-19
Rated 5 out of 5 by from Very Easy for First Time Filer This was my first time filing taxes. I was nervous but turbo tax walked me through all of the steps.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy for a small business Easy to use and help links answered all of my questions.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 616
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from good my first time. went pretty well. a third of the cost but no refund
Date published: 2023-04-19
Rated 5 out of 5 by from Great tax resource I have used Turbo Tax for over 20 years and find that it consistently meets my needs and is flexible for my changing situation. I VERY much appreciate the option to secure audit defense and fortunately have only had to use it once. The experience could not have been better!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Horrible Customer Service Over all application was fairly easy. I was not done within the 1hr and 26 mins. Took over almost 5 hours to complete my taxes. My eyes hurt.
Date published: 2023-04-19
Rated 1 out of 5 by from Didn't get any extra help for the upgrade Premium There was no live help available, only the FAQ robot. I could have saved $200 and googled the answers.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use! First year using it as self-employed and it was very easy to understand and use.
Date published: 2023-04-19
Rated 5 out of 5 by from Helpful with complicated tax filing. The live experts were very helpful and made filing easier and I felt reassured.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax is Great ... But Lost one star due to a number of year having values that do not save for next time through screens. If you have to correct a schedule C for example, the 1099 MISC "No" does not check. This happens elsewhere. I find myself over the 10+ year of use going back though screens a few times. These non-saving answers are very annoying. Also anyone buying a new business or selling one has to know to file form 8594 separately, and you don't have in federal forms! Seems like "Is this a new business? Was it purchased?" would be of value. Idaho state was even worse, nothing populated yes/no questions on second, third, forth ... run through. Also, only reason for Idaho was due to $2500+ gross sales, seems there should be an easier method to do this when you have a business loss, but sold some product in Idaho at a show! The "Did you have sales of $2500 or more in Idaho?" did come up, but then still asked every other question for non-resident! Seems like TurboTax could expedite non-resident entry for business that need to file just because of gross sales in state. Would be more business friendly. :-)
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is amazing! It was very easy to use and file. Did not take much time.
Date published: 2023-04-19
Rated 5 out of 5 by from Very Easy for First Time Filer This was my first time filing taxes. I was nervous but turbo tax walked me through all of the steps.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy for a small business Easy to use and help links answered all of my questions.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 616