TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from the worst I will never use it again. They want to charge you to get your own money back
Date published: 2023-04-19
Rated 5 out of 5 by from Yes, Turbo Tax is Awesome!!! I'm in my fifth decade of using Turbo Tax. It's never led me astray. The explanations are all ways clear and concise. I believe I only called for an explanation one, a couple or three decades ago, and received and immediate contact who provided me with the info I needed to proceed. I later needed the Premier edition of Turbo Tax due to investments and a rental property that I had acquired. Turbo Tax made handling these additional tax issues easier to work through. Over the years I've been VERY pleased with Turbo Tax. I recommend it to everyone!
Date published: 2023-04-19
Rated 2 out of 5 by from Bad experience if your tax situation is weird If your year has been normal (you've held the same job all year, you haven't relied on 1099's, or you haven't been a W-2 contractor with multiple sources of income and expenses), this tool should absolutely work for you. Where I struggled was when introducing multiple deductible recurring expenses and straightening out inscrutable insurance situations. Once I edited something and marked it complete, I couldn't edit it, even if another expense or something would apply better in a prior section.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Tax Preparer Service Turbo Tax makes filing my taxes a breeze! The website is user friendly and they walk you through each step so you do not miss anything. This is what keeps me coming back year after year.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome I was helped along the way and I was very pleased with the time it took to complete my return
Date published: 2023-04-19
Rated 5 out of 5 by from loving it!!!! easy and worried free,thank you very much!!!!!!!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy. I don't have a complicated tax return and I'm able to complete my return in a couple of hours.
Date published: 2023-04-19
Rated 5 out of 5 by from single, and independent I have filed with turbo tax as I am single no dependents and im not complicated. It has always been easy and this year I actually get a refund.
Date published: 2023-04-19
Rated 1 out of 5 by from This is a scam Required me to purchase the deluxe version in order to file my taxes
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome information Great experience and definitely worth every penny the experts really help out and explain more in depth detail.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 605
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from the worst I will never use it again. They want to charge you to get your own money back
Date published: 2023-04-19
Rated 5 out of 5 by from Yes, Turbo Tax is Awesome!!! I'm in my fifth decade of using Turbo Tax. It's never led me astray. The explanations are all ways clear and concise. I believe I only called for an explanation one, a couple or three decades ago, and received and immediate contact who provided me with the info I needed to proceed. I later needed the Premier edition of Turbo Tax due to investments and a rental property that I had acquired. Turbo Tax made handling these additional tax issues easier to work through. Over the years I've been VERY pleased with Turbo Tax. I recommend it to everyone!
Date published: 2023-04-19
Rated 2 out of 5 by from Bad experience if your tax situation is weird If your year has been normal (you've held the same job all year, you haven't relied on 1099's, or you haven't been a W-2 contractor with multiple sources of income and expenses), this tool should absolutely work for you. Where I struggled was when introducing multiple deductible recurring expenses and straightening out inscrutable insurance situations. Once I edited something and marked it complete, I couldn't edit it, even if another expense or something would apply better in a prior section.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Tax Preparer Service Turbo Tax makes filing my taxes a breeze! The website is user friendly and they walk you through each step so you do not miss anything. This is what keeps me coming back year after year.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome I was helped along the way and I was very pleased with the time it took to complete my return
Date published: 2023-04-19
Rated 5 out of 5 by from loving it!!!! easy and worried free,thank you very much!!!!!!!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and easy. I don't have a complicated tax return and I'm able to complete my return in a couple of hours.
Date published: 2023-04-19
Rated 5 out of 5 by from single, and independent I have filed with turbo tax as I am single no dependents and im not complicated. It has always been easy and this year I actually get a refund.
Date published: 2023-04-19
Rated 1 out of 5 by from This is a scam Required me to purchase the deluxe version in order to file my taxes
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome information Great experience and definitely worth every penny the experts really help out and explain more in depth detail.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 605