TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Horrible Experience....Never again I have used Turbo Tax for over a decade. NEVER AGAIN. Went to talk to a pro. Got an Indian man who could not speak English clearly. When we couldn't get the live screen to work he just hung up on me. He had my number...didn't call back..so irritated! I want my money back Turbo Tax.
Date published: 2023-04-19
Rated 5 out of 5 by from I wish I'd done this years ago! When our Tax preparer dropped the ball on us, I looked into TurboTax to file an extension, but once I started working with it and found that it was so comprehensive and easy, I just kept going and got the same return I would have without paying a lot of extra money.
Date published: 2023-04-19
Rated 5 out of 5 by from Returning Customer Turbo tax makes tax season easy. Especially at the last minute.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Great people. They take care of pt. Easy to use for step by step resolutions
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is a trap for upgraded Packages I have used Turbo Tax for many years with this one being the worst. They always have options to buy upgraded pakages, but this year I was stuck unabe to file without upgarding to double the cost of a package. The reason stated that my return required a Form that I did not need as it was false. Being as though I could not get actual support to help eliminate this need and it is the last day to file I was forced to actually purchase the upgrade to the Deluxe version for absolutely no reason. I will be changing to a different software next year.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is difficult to use I don't like using TurboTax and with the costs going up every year - I will definitely just hire someone to do my taxes next year. This was so difficult to navigate and they make it so hard to get your documents from previous years. I shouldn't have to pay to access last year's tax documents and they should just autofill - this was such a major waste of time.
Date published: 2023-04-19
Rated 1 out of 5 by from Poor and very expensive I asked you to call ..yes you called no one there...I called back to busy
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing TurboTax Experience! Can't say enough GREAT things about using TurboTax when filing my taxes this year! Super easy to understand with lots of guidance and help! Answers at my fingertips!
Date published: 2023-04-19
Rated 2 out of 5 by from so/so I was really disappointed I had to pay to use this program (118.00) and my income was incredibly low. I'll probably use a different program next year. I did like the importing of information features.
Date published: 2023-04-19
Rated 4 out of 5 by from Pretty Easy Overall The only problem I had was when the site froze when I tried to submit my W2. It was probably the volume of customers though!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 589
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Horrible Experience....Never again I have used Turbo Tax for over a decade. NEVER AGAIN. Went to talk to a pro. Got an Indian man who could not speak English clearly. When we couldn't get the live screen to work he just hung up on me. He had my number...didn't call back..so irritated! I want my money back Turbo Tax.
Date published: 2023-04-19
Rated 5 out of 5 by from I wish I'd done this years ago! When our Tax preparer dropped the ball on us, I looked into TurboTax to file an extension, but once I started working with it and found that it was so comprehensive and easy, I just kept going and got the same return I would have without paying a lot of extra money.
Date published: 2023-04-19
Rated 5 out of 5 by from Returning Customer Turbo tax makes tax season easy. Especially at the last minute.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Great people. They take care of pt. Easy to use for step by step resolutions
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is a trap for upgraded Packages I have used Turbo Tax for many years with this one being the worst. They always have options to buy upgraded pakages, but this year I was stuck unabe to file without upgarding to double the cost of a package. The reason stated that my return required a Form that I did not need as it was false. Being as though I could not get actual support to help eliminate this need and it is the last day to file I was forced to actually purchase the upgrade to the Deluxe version for absolutely no reason. I will be changing to a different software next year.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is difficult to use I don't like using TurboTax and with the costs going up every year - I will definitely just hire someone to do my taxes next year. This was so difficult to navigate and they make it so hard to get your documents from previous years. I shouldn't have to pay to access last year's tax documents and they should just autofill - this was such a major waste of time.
Date published: 2023-04-19
Rated 1 out of 5 by from Poor and very expensive I asked you to call ..yes you called no one there...I called back to busy
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing TurboTax Experience! Can't say enough GREAT things about using TurboTax when filing my taxes this year! Super easy to understand with lots of guidance and help! Answers at my fingertips!
Date published: 2023-04-19
Rated 2 out of 5 by from so/so I was really disappointed I had to pay to use this program (118.00) and my income was incredibly low. I'll probably use a different program next year. I did like the importing of information features.
Date published: 2023-04-19
Rated 4 out of 5 by from Pretty Easy Overall The only problem I had was when the site froze when I tried to submit my W2. It was probably the volume of customers though!
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 589