TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from THANKS AGAIN!! Another year using Turbo Tax and it's been a huge benefit for us!
Date published: 2023-04-19
Rated 3 out of 5 by from The fees are high Increasing the Turbotax fees (which seems to have resulted from the discontinuation of participation in the free file program) is very discouraging. I would reverse this path before big tech starts offering free services. It will happen.
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use turbo tax is so user friendly. i love the 'examples' that are given to guide along the way.
Date published: 2023-04-19
Rated 5 out of 5 by from Semi-complicated Return Made Easy Sold a two-family income property - TT walked us through it so we were able to get the best return possible
Date published: 2023-04-19
Rated 2 out of 5 by from Not the value it used to be Seem to look for more ways each year to squeeze more from you during the process. I had issues this year I had to manually go into forms to correct. I actually ran the check at one point when I know the state did not match a key field from Federal and the software said I had no errors. It also tried to have me pay taxes on my 529 distributions so I could take AOC credit even though I am ineligible for AOC. That could have cost me $800.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax I have used Turbo tax for 8 years and they have improved it over the years.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome job Thanks guys helped with my return super quick and easy
Date published: 2023-04-19
Rated 1 out of 5 by from don't think that the turbo tax deluxe is worth it I do not think the price of the turbo tax deluxe was worth it. Unfortunately I could not change it to another plan.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX OK THIS YEAR IT WAS OK. I WOULD RATE GOOD GOING FORWARD. THE BACK BUTTON SEEMED FUNKY. IT WOULD NOT TAKE BE BACK GENERALLY TO THE LAST PAGE BUT SOMEWHERE ELSE SOMETIMES AND I WOULD HAVE TO GO THROUGH THE LAST FEW STEPS OR I COULDN'T GET BACK TO THE LAST PAGE AT ALL-THAT ONE WORRIES ME A BIT. IT DOES TAKE SOME TIME TO UNDERSTAND IT. I THINK OUR TAXES ARE JUST BECOMING MORE BURDENSOME TO DO AND INTUIT HAS TO KEEP UP. I AM TORN BETWEEN GOOD AND EXCELLENT.
Date published: 2023-04-19
Rated 1 out of 5 by from Not sure why it cost 200 to file taxes now. This used to be the best...but next year the heck with Turbo Tax. It cost almost as much to file taxes than i have to pay taxes.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 588
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from THANKS AGAIN!! Another year using Turbo Tax and it's been a huge benefit for us!
Date published: 2023-04-19
Rated 3 out of 5 by from The fees are high Increasing the Turbotax fees (which seems to have resulted from the discontinuation of participation in the free file program) is very discouraging. I would reverse this path before big tech starts offering free services. It will happen.
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use turbo tax is so user friendly. i love the 'examples' that are given to guide along the way.
Date published: 2023-04-19
Rated 5 out of 5 by from Semi-complicated Return Made Easy Sold a two-family income property - TT walked us through it so we were able to get the best return possible
Date published: 2023-04-19
Rated 2 out of 5 by from Not the value it used to be Seem to look for more ways each year to squeeze more from you during the process. I had issues this year I had to manually go into forms to correct. I actually ran the check at one point when I know the state did not match a key field from Federal and the software said I had no errors. It also tried to have me pay taxes on my 529 distributions so I could take AOC credit even though I am ineligible for AOC. That could have cost me $800.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax I have used Turbo tax for 8 years and they have improved it over the years.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome job Thanks guys helped with my return super quick and easy
Date published: 2023-04-19
Rated 1 out of 5 by from don't think that the turbo tax deluxe is worth it I do not think the price of the turbo tax deluxe was worth it. Unfortunately I could not change it to another plan.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX OK THIS YEAR IT WAS OK. I WOULD RATE GOOD GOING FORWARD. THE BACK BUTTON SEEMED FUNKY. IT WOULD NOT TAKE BE BACK GENERALLY TO THE LAST PAGE BUT SOMEWHERE ELSE SOMETIMES AND I WOULD HAVE TO GO THROUGH THE LAST FEW STEPS OR I COULDN'T GET BACK TO THE LAST PAGE AT ALL-THAT ONE WORRIES ME A BIT. IT DOES TAKE SOME TIME TO UNDERSTAND IT. I THINK OUR TAXES ARE JUST BECOMING MORE BURDENSOME TO DO AND INTUIT HAS TO KEEP UP. I AM TORN BETWEEN GOOD AND EXCELLENT.
Date published: 2023-04-19
Rated 1 out of 5 by from Not sure why it cost 200 to file taxes now. This used to be the best...but next year the heck with Turbo Tax. It cost almost as much to file taxes than i have to pay taxes.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 588