TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Turbo Tax did not allow me to file my state taxes At literally the 11th hour - on april 18, 2023 at 10PM Turbo Tax prevented me from filing a state tax return AFTER i had just paid and downloaded the NC state !!! It's reason was "because i met the 5 federal filings i can not file anymore returns electronically. I purchased Turbo tax deluxe 2022 and have NOT filed the 5 state returns i am entitled to so what the heck is going on???? Never had this disappointment before and I'm stressed completely unnecessarily.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy tax the live person was very helpful with explaining the process of filing my texas
Date published: 2023-04-19
Rated 5 out of 5 by from Great app This is a very easy app to use and will use in the future also
Date published: 2023-04-19
Rated 3 out of 5 by from annoying annoying to be pushed to rating, really, really annoying. Then you have a character count, even more annoying. Not sure if the other info is correct so good luck.
Date published: 2023-04-19
Rated 3 out of 5 by from Turbo Tax is decent I appreciate the ease of which I am able to efile my return. Was not a fan of teh sneaky charge at the end for paying with my return.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax assists Students My first IRS return. It was easy to follow. I really appreciate the free filing since I am only a Junior in High School working at an ice cream shop after school.
Date published: 2023-04-19
Rated 5 out of 5 by from Love it Very easy to navigate and will answer most questions along the way.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is quick quick and easy just had to read carfully and do as it says
Date published: 2023-04-19
Rated 5 out of 5 by from AAA love the experience really great..................................................
Date published: 2023-04-19
Rated 4 out of 5 by from Streamlined, quick, efficient taxes, sometimes loo I love Turbotax for the ease of use and explanations, as well as the streamlined taxation approach it offers. However, sometimes it throws you for a loop and makes you re-enter and double-check information without a clear purpose. This is quite annoying and confusing.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 570
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax did not allow me to file my state taxes At literally the 11th hour - on april 18, 2023 at 10PM Turbo Tax prevented me from filing a state tax return AFTER i had just paid and downloaded the NC state !!! It's reason was "because i met the 5 federal filings i can not file anymore returns electronically. I purchased Turbo tax deluxe 2022 and have NOT filed the 5 state returns i am entitled to so what the heck is going on???? Never had this disappointment before and I'm stressed completely unnecessarily.
Date published: 2023-04-19
Rated 4 out of 5 by from Easy tax the live person was very helpful with explaining the process of filing my texas
Date published: 2023-04-19
Rated 5 out of 5 by from Great app This is a very easy app to use and will use in the future also
Date published: 2023-04-19
Rated 3 out of 5 by from annoying annoying to be pushed to rating, really, really annoying. Then you have a character count, even more annoying. Not sure if the other info is correct so good luck.
Date published: 2023-04-19
Rated 3 out of 5 by from Turbo Tax is decent I appreciate the ease of which I am able to efile my return. Was not a fan of teh sneaky charge at the end for paying with my return.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax assists Students My first IRS return. It was easy to follow. I really appreciate the free filing since I am only a Junior in High School working at an ice cream shop after school.
Date published: 2023-04-19
Rated 5 out of 5 by from Love it Very easy to navigate and will answer most questions along the way.
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax is quick quick and easy just had to read carfully and do as it says
Date published: 2023-04-19
Rated 5 out of 5 by from AAA love the experience really great..................................................
Date published: 2023-04-19
Rated 4 out of 5 by from Streamlined, quick, efficient taxes, sometimes loo I love Turbotax for the ease of use and explanations, as well as the streamlined taxation approach it offers. However, sometimes it throws you for a loop and makes you re-enter and double-check information without a clear purpose. This is quite annoying and confusing.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 570