TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from Switched Back From TaxSlayer 2019 Return Simple & easy as always. I used TaxSlayer last year and it was cheaper, however this year it was much more complicated for some reason. Also didn't do a great job of explaining what exactly was needed from previous years' paperwork. Not trying to put hours of tedious work into a tax return, so I switched back to TurboTax for this year. Seems like TT gets more expensive every year, though. When I first started using it, it was truly free. Now I have to pay $50 just to be able to submit my student loan interest docs. Then, SURPRISE!!!!, state actually isn't free either. That'll be another $50 for us to e-file. On top of that my "up to $20 off" coupon was, of course, not for the full amount. After an hour of work I'm paying $110 after taxes to get $290 back. Glad I'm actually getting something but I will definitely be trying TaxSlayer again next year as it's much cheaper.
Date published: 2021-03-05
Rated 5 out of 5 by from Using Turbo Tax was a great decision! Calvin was very patient and answered my questions accordingly. Great job Calvin!
Date published: 2021-03-05
Rated 5 out of 5 by from TurboTax is Tremendous I just followed the TurboTax instructions and did not have any problems
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Information is straightforward and easy to use. Would recommend.
Date published: 2021-03-05
Rated 5 out of 5 by from Great It was fast and easy.i would recommend to everyone
Date published: 2021-03-05
Rated 5 out of 5 by from Great service tHE assistance I received was great. top notch . ecxellent
Date published: 2021-03-05
Rated 5 out of 5 by from TURBOTAX is great!! Loved the live chat assistance. Keante was phenomenal.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is the way to go! This is a very user-friendly way to do what most of already do not like to do.
Date published: 2021-03-05
Rated 5 out of 5 by from So Easy! Quick and easy to do. With being able to snap a photo of the documents, makes everything such a breeze!
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax works well for us. We have filed our taxes using Turbo Tax for several years now and have found the program to be very easy to navigate with clear, simple explanations as needed along the way. That means a lot to us, as filling out tax forms can be very confusing.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 478
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Switched Back From TaxSlayer 2019 Return Simple & easy as always. I used TaxSlayer last year and it was cheaper, however this year it was much more complicated for some reason. Also didn't do a great job of explaining what exactly was needed from previous years' paperwork. Not trying to put hours of tedious work into a tax return, so I switched back to TurboTax for this year. Seems like TT gets more expensive every year, though. When I first started using it, it was truly free. Now I have to pay $50 just to be able to submit my student loan interest docs. Then, SURPRISE!!!!, state actually isn't free either. That'll be another $50 for us to e-file. On top of that my "up to $20 off" coupon was, of course, not for the full amount. After an hour of work I'm paying $110 after taxes to get $290 back. Glad I'm actually getting something but I will definitely be trying TaxSlayer again next year as it's much cheaper.
Date published: 2021-03-05
Rated 5 out of 5 by from Using Turbo Tax was a great decision! Calvin was very patient and answered my questions accordingly. Great job Calvin!
Date published: 2021-03-05
Rated 5 out of 5 by from TurboTax is Tremendous I just followed the TurboTax instructions and did not have any problems
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Information is straightforward and easy to use. Would recommend.
Date published: 2021-03-05
Rated 5 out of 5 by from Great It was fast and easy.i would recommend to everyone
Date published: 2021-03-05
Rated 5 out of 5 by from Great service tHE assistance I received was great. top notch . ecxellent
Date published: 2021-03-05
Rated 5 out of 5 by from TURBOTAX is great!! Loved the live chat assistance. Keante was phenomenal.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is the way to go! This is a very user-friendly way to do what most of already do not like to do.
Date published: 2021-03-05
Rated 5 out of 5 by from So Easy! Quick and easy to do. With being able to snap a photo of the documents, makes everything such a breeze!
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax works well for us. We have filed our taxes using Turbo Tax for several years now and have found the program to be very easy to navigate with clear, simple explanations as needed along the way. That means a lot to us, as filling out tax forms can be very confusing.
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 478