TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is awesome! I've been using Turbo Tax for ten years now and have loved how easy it is to use.
Date published: 2023-04-19
Rated 1 out of 5 by from Sneaky about their fees! This is my 3rd year using TurboTax and I am very disappointed! The 1st two years there were NO fees to file. This year you are offered 3 levels, the 1st level Premium does not show a fee. The next 2 “upgraded”levels clearly show prices boldly. It isn’t until you get finished that you are presented with fees, $178!!!, when it is too late to decline. I found this deceptive, downright sneaky! I doubt that I will be using TurboTax again. Buyer beware!
Date published: 2023-04-19
Rated 4 out of 5 by from It's that time again! I used the online version of Turbo Tax this year and think I will go back to the CD version next year. The online version was a bit glitchy and kicked me out several times while finishing up the process of sending the taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from It was ok The software kept looping me through an identity theft "bundle" - NO, I don't want your up sale. Stop asking. Also, at the end it would not file my return. I had to log out and log back in and THEN it worked. Other than that Turbo Tax is fantastic.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Awesome fantastic easy to use I'll always use TurboTax
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome tool Excellent, easy, way to file taxes. Step by step guided process.
Date published: 2023-04-19
Rated 4 out of 5 by from Good experience Most help explanations are helpful. Finding info on out of state property was difficult and not clear.
Date published: 2023-04-19
Rated 5 out of 5 by from Not unpleasant Went as well as one could expect, I guess. Not too bad
Date published: 2023-04-19
Rated 4 out of 5 by from very informative it was efficient, very helpful sometimes forms are confusing
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is simple and easy to use I have been using Turbo Tax for the last 10+ years to file my taxes. Auto error checking and audit protection features are very useful.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 450
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome! I've been using Turbo Tax for ten years now and have loved how easy it is to use.
Date published: 2023-04-19
Rated 1 out of 5 by from Sneaky about their fees! This is my 3rd year using TurboTax and I am very disappointed! The 1st two years there were NO fees to file. This year you are offered 3 levels, the 1st level Premium does not show a fee. The next 2 “upgraded”levels clearly show prices boldly. It isn’t until you get finished that you are presented with fees, $178!!!, when it is too late to decline. I found this deceptive, downright sneaky! I doubt that I will be using TurboTax again. Buyer beware!
Date published: 2023-04-19
Rated 4 out of 5 by from It's that time again! I used the online version of Turbo Tax this year and think I will go back to the CD version next year. The online version was a bit glitchy and kicked me out several times while finishing up the process of sending the taxes.
Date published: 2023-04-19
Rated 4 out of 5 by from It was ok The software kept looping me through an identity theft "bundle" - NO, I don't want your up sale. Stop asking. Also, at the end it would not file my return. I had to log out and log back in and THEN it worked. Other than that Turbo Tax is fantastic.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Awesome fantastic easy to use I'll always use TurboTax
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome tool Excellent, easy, way to file taxes. Step by step guided process.
Date published: 2023-04-19
Rated 4 out of 5 by from Good experience Most help explanations are helpful. Finding info on out of state property was difficult and not clear.
Date published: 2023-04-19
Rated 5 out of 5 by from Not unpleasant Went as well as one could expect, I guess. Not too bad
Date published: 2023-04-19
Rated 4 out of 5 by from very informative it was efficient, very helpful sometimes forms are confusing
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is simple and easy to use I have been using Turbo Tax for the last 10+ years to file my taxes. Auto error checking and audit protection features are very useful.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 450