TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Overcharged by misleading pricing At the time of checkout, pricing increased to a tier that was not relevant to my submission with no option to revert to the appropriate tier. This was misleading and greatly unappreciated.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is awesome! Turbo tax was informative while filing my tax return
Date published: 2023-04-19
Rated 4 out of 5 by from Warning Label Needed With more and more scammers out there, it would help to have a warning before people head to the turbo tax website. I've used this program for over ten years and I still managed to get mixed up in a scam website and wasted an hour of time figuring out what the issue was. A simple WARNING message near the activation code or install site address would possibly make a difference for many people out there.
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing, Professional, Patient and Caring I had a wonderful help from Tina walking me through everything, she was so helpful, patient and professional. I truly appreciate her time.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax Heather is the best tax representative is the best ever.
Date published: 2023-04-19
Rated 4 out of 5 by from turbotax is awesome!! Turbotax experience was great. im looking forward in to next year for the new experience.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use Super easy to navigate, use, and file, which makes it worth the fees.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy Why would anyone use anything different? Awsome product and so easy
Date published: 2023-04-19
Rated 2 out of 5 by from Turbo Tax Turbo tax is very time-consuming and not straightforward and very expensive. The fees go up higher every year and the economy does as well, but the incomes do not go up as much. I feel return customers should get a break, on some of the fees.
Date published: 2023-04-19
Rated 4 out of 5 by from Does the Job But Needs Work Overall I like it but I had trouble entering my assets for my self-employment. I wish I could've entered my asset expense when they asked me for my assets. I was able to enter my Rental expenses though.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 422
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Overcharged by misleading pricing At the time of checkout, pricing increased to a tier that was not relevant to my submission with no option to revert to the appropriate tier. This was misleading and greatly unappreciated.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is awesome! Turbo tax was informative while filing my tax return
Date published: 2023-04-19
Rated 4 out of 5 by from Warning Label Needed With more and more scammers out there, it would help to have a warning before people head to the turbo tax website. I've used this program for over ten years and I still managed to get mixed up in a scam website and wasted an hour of time figuring out what the issue was. A simple WARNING message near the activation code or install site address would possibly make a difference for many people out there.
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing, Professional, Patient and Caring I had a wonderful help from Tina walking me through everything, she was so helpful, patient and professional. I truly appreciate her time.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax Heather is the best tax representative is the best ever.
Date published: 2023-04-19
Rated 4 out of 5 by from turbotax is awesome!! Turbotax experience was great. im looking forward in to next year for the new experience.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use Super easy to navigate, use, and file, which makes it worth the fees.
Date published: 2023-04-19
Rated 5 out of 5 by from Always easy Why would anyone use anything different? Awsome product and so easy
Date published: 2023-04-19
Rated 2 out of 5 by from Turbo Tax Turbo tax is very time-consuming and not straightforward and very expensive. The fees go up higher every year and the economy does as well, but the incomes do not go up as much. I feel return customers should get a break, on some of the fees.
Date published: 2023-04-19
Rated 4 out of 5 by from Does the Job But Needs Work Overall I like it but I had trouble entering my assets for my self-employment. I wish I could've entered my asset expense when they asked me for my assets. I was able to enter my Rental expenses though.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 422