TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Stressful and confusing with investments Overall nice format of the website, but anything complicated and I was completely lost on how to handle it. I had 150 trades and it was asking for information on each of them, but it wouldn't tell me what it wanted until the very end during final review. Then the bulk feature wasn't working (wasn't applying the change). Then it kept missing things to fix (like my Chase form didn't have my address, but it only asked me to fill in my state...then later asked for the city, then on last review asked for my street address - it should have caught all that the initial review time). It's like i kept clicking to review and file forever. Just over and over, like due just find all the mistakes at once and let me submit. So many screens (and screens tricking you into paying for other stuff, not cool, not okay). And the help section didn't actually help you out - probably just trying to get us to pay for the expert person who can come help you. Anyway, I ended up filing late by 11 minutes. The timer at the top was wrong apparently (unless I get until Hawaii time to file).
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax is made it easy for me it was a smooth process, the tips on the side made helped me understand what im actually filing.
Date published: 2023-04-19
Rated 4 out of 5 by from Efficient TurboTax Too Expensive The service is intuitive and efficient, however, between filing for federal and state taxes and having TurboTax take the charge out of my refund I was charged roughly 30% of my refund to file my taxes. As a result, I will look into H&R Block and other services as I likely will not be filing my taxes through them again next year. This price was also with an apparent discount that was usurped by the absorbent amount I was charged. Filing felt like receiving a backhanded compliment—legally required to file taxes and they were done quickly but TurboTax tacked on nullifying charges to my refund.
Date published: 2023-04-19
Rated 1 out of 5 by from Terrible experience waste of money Way too long way to hard to understand I don't want to see any forms. especially for 150 bucks. I should have just written it out myself it took so long.
Date published: 2023-04-19
Rated 5 out of 5 by from great thank you fot helping me. ive been using turbo tax for atleast 10 years now. never have any issues ever. thank you TT.
Date published: 2023-04-19
Rated 1 out of 5 by from PILED ON SERVICE FEES OF OVER $200 I’m a single mom, working, and in college full time and nearly 1/5 of my return went to filing with turbo tax.
Date published: 2023-04-19
Rated 4 out of 5 by from Review for TurboTax Live Expert There was an issue found when my files were being reviewed, which was confusing as I had input everything correctly. The CPA live expert, Bhavya, helped me and the issue was resolved (she thinks it may have been a glitch in the TurboTax system as nothing had changed when we re-did a form).
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent TurboTax is a great tool. I have always had great experience with it.
Date published: 2023-04-19
Rated 1 out of 5 by from too many fees and issues i kept getting stuck in the notifications due to the appsd unabilite to process
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is AWESOME! It was easy to navigate, appreciate the ease of controls
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Stressful and confusing with investments Overall nice format of the website, but anything complicated and I was completely lost on how to handle it. I had 150 trades and it was asking for information on each of them, but it wouldn't tell me what it wanted until the very end during final review. Then the bulk feature wasn't working (wasn't applying the change). Then it kept missing things to fix (like my Chase form didn't have my address, but it only asked me to fill in my state...then later asked for the city, then on last review asked for my street address - it should have caught all that the initial review time). It's like i kept clicking to review and file forever. Just over and over, like due just find all the mistakes at once and let me submit. So many screens (and screens tricking you into paying for other stuff, not cool, not okay). And the help section didn't actually help you out - probably just trying to get us to pay for the expert person who can come help you. Anyway, I ended up filing late by 11 minutes. The timer at the top was wrong apparently (unless I get until Hawaii time to file).
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax is made it easy for me it was a smooth process, the tips on the side made helped me understand what im actually filing.
Date published: 2023-04-19
Rated 4 out of 5 by from Efficient TurboTax Too Expensive The service is intuitive and efficient, however, between filing for federal and state taxes and having TurboTax take the charge out of my refund I was charged roughly 30% of my refund to file my taxes. As a result, I will look into H&R Block and other services as I likely will not be filing my taxes through them again next year. This price was also with an apparent discount that was usurped by the absorbent amount I was charged. Filing felt like receiving a backhanded compliment—legally required to file taxes and they were done quickly but TurboTax tacked on nullifying charges to my refund.
Date published: 2023-04-19
Rated 1 out of 5 by from Terrible experience waste of money Way too long way to hard to understand I don't want to see any forms. especially for 150 bucks. I should have just written it out myself it took so long.
Date published: 2023-04-19
Rated 5 out of 5 by from great thank you fot helping me. ive been using turbo tax for atleast 10 years now. never have any issues ever. thank you TT.
Date published: 2023-04-19
Rated 1 out of 5 by from PILED ON SERVICE FEES OF OVER $200 I’m a single mom, working, and in college full time and nearly 1/5 of my return went to filing with turbo tax.
Date published: 2023-04-19
Rated 4 out of 5 by from Review for TurboTax Live Expert There was an issue found when my files were being reviewed, which was confusing as I had input everything correctly. The CPA live expert, Bhavya, helped me and the issue was resolved (she thinks it may have been a glitch in the TurboTax system as nothing had changed when we re-did a form).
Date published: 2023-04-19
Rated 5 out of 5 by from Excellent TurboTax is a great tool. I have always had great experience with it.
Date published: 2023-04-19
Rated 1 out of 5 by from too many fees and issues i kept getting stuck in the notifications due to the appsd unabilite to process
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is AWESOME! It was easy to navigate, appreciate the ease of controls
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 395