TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from It was not free and I think it was very expensive. Somebody should sue for advertising free, when it was not. I should’ve gone to my tax guy way cheaper and less of a hassle.
Date published: 2023-06-08
Rated 5 out of 5 by from Makes the medicine go down as easy as possible! Your explanations and examples are dummy proof and the one question I could not find an answer on your help site I was able to call and get help from a turbo tax representative within a few minutes.
Date published: 2023-06-08
Rated 1 out of 5 by from Turbo Tax Turbo Tax is getting worse every year. Every year there are new issues i have to deal with to fix because the program has been modified. This year I can't get the program get accepted thru a Federal return because of a Dependent issue, but i've had same dependent for the past 10 year.....I'm frustrated with Turbo Tax. Been here a decade, not likely to come back another year
Date published: 2023-06-08
Rated 5 out of 5 by from Excellent Tax Software ! TurboTax is the best way to prepare and file yout taxes.
Date published: 2023-06-08
Rated 5 out of 5 by from Turbo Tax is the Best Turbo Tax do it yourself feature is the best everything is right at your fingertips
Date published: 2023-06-08
Rated 5 out of 5 by from its very helpful it made it easier then trying to navigate it by myself. it helps to have a helping hand.
Date published: 2023-06-08
Rated 5 out of 5 by from Kristen is Awesome!!! I was a little frustrated when I called because I stayed up late back in March to get my taxes filed on time this year. I thought the federal and state had been done. Today, I got Kristen - thank goodness, she was calm. patient and very helpful. So thank you so much Kristen foe being my calm and helping me.
Date published: 2023-06-08
Rated 3 out of 5 by from Turbo Tax is fine, wish it remembered more It works. It's just unbelievable that it never remembers information from the previous year. So much needs to be imported year after year. Account information, drivers license information, and previous tax returns are all things that Turbo Tax should be able to remember at this point.
Date published: 2023-06-08
Rated 5 out of 5 by from TurboTax was a lifesaver. Being able to take a picture of my W-2 and not have to enter it line by line it was a time saver. And looking for deductions that I had not thought of was also a plus.
Date published: 2023-06-08
Rated 5 out of 5 by from Turbo Tax is Super Duper!!! I like this format. It leads you the whole way through it. Thank You.
Date published: 2023-06-08
All TurboTax® Offerings Reviews - Page 395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from It was not free and I think it was very expensive. Somebody should sue for advertising free, when it was not. I should’ve gone to my tax guy way cheaper and less of a hassle.
Date published: 2023-06-08
Rated 5 out of 5 by from Makes the medicine go down as easy as possible! Your explanations and examples are dummy proof and the one question I could not find an answer on your help site I was able to call and get help from a turbo tax representative within a few minutes.
Date published: 2023-06-08
Rated 1 out of 5 by from Turbo Tax Turbo Tax is getting worse every year. Every year there are new issues i have to deal with to fix because the program has been modified. This year I can't get the program get accepted thru a Federal return because of a Dependent issue, but i've had same dependent for the past 10 year.....I'm frustrated with Turbo Tax. Been here a decade, not likely to come back another year
Date published: 2023-06-08
Rated 5 out of 5 by from Excellent Tax Software ! TurboTax is the best way to prepare and file yout taxes.
Date published: 2023-06-08
Rated 5 out of 5 by from Turbo Tax is the Best Turbo Tax do it yourself feature is the best everything is right at your fingertips
Date published: 2023-06-08
Rated 5 out of 5 by from its very helpful it made it easier then trying to navigate it by myself. it helps to have a helping hand.
Date published: 2023-06-08
Rated 5 out of 5 by from Kristen is Awesome!!! I was a little frustrated when I called because I stayed up late back in March to get my taxes filed on time this year. I thought the federal and state had been done. Today, I got Kristen - thank goodness, she was calm. patient and very helpful. So thank you so much Kristen foe being my calm and helping me.
Date published: 2023-06-08
Rated 3 out of 5 by from Turbo Tax is fine, wish it remembered more It works. It's just unbelievable that it never remembers information from the previous year. So much needs to be imported year after year. Account information, drivers license information, and previous tax returns are all things that Turbo Tax should be able to remember at this point.
Date published: 2023-06-08
Rated 5 out of 5 by from TurboTax was a lifesaver. Being able to take a picture of my W-2 and not have to enter it line by line it was a time saver. And looking for deductions that I had not thought of was also a plus.
Date published: 2023-06-08
Rated 5 out of 5 by from Turbo Tax is Super Duper!!! I like this format. It leads you the whole way through it. Thank You.
Date published: 2023-06-08
All TurboTax® Offerings Reviews - Page 395