TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Helpful but could use less fees the fees that turbotax charges should be according to the percentage of that persons income, if the person does not make money above the poverty line, they should not be paying more than $50 to use any services. it does not seem fair at all but the ease of access on the app makes me willing to pay $129, that's the only reason.
Date published: 2023-06-16
Rated 4 out of 5 by from Turbo Tax for Dummies Older people need more clues, we got stuck on some silly things, a clue that the format box, isn’t a box to type in May have helped us. Thanks
Date published: 2023-06-16
Rated 5 out of 5 by from Very helpful in my panic of Rejection I can appreciate the help given at this time of being confused. Desire was very knowledgeable kind and patient.
Date published: 2023-06-16
Rated 5 out of 5 by from Great Help me with things I didn't know. About Michigan taxes
Date published: 2023-06-16
Rated 5 out of 5 by from TurboTax Streamlines the process - Makes it Easy! TurboTax makes the whole tax return process so easy, and they ask important questions to help you maximize the return, and all write-offs.
Date published: 2023-06-16
Rated 5 out of 5 by from TurboTax is very efficient, saves time and stress Got my refund very quickly. The software has gotten better and I am able to get a larger refund than with other tax software
Date published: 2023-06-16
Rated 5 out of 5 by from Turbo Tax is easy and awesome It was easy to understand and easy guidance, love the experience.
Date published: 2023-06-16
Rated 4 out of 5 by from Good product! The headers with their descriptions are invaluable. The simplicity and coherence used to guide you through makes this product the best of its kind.
Date published: 2023-06-16
Rated 5 out of 5 by from Turbo Tax is efficient and easy to use. Tax experts were really good. In my 2021 returns I inadvertantly ommitted including my social security income - I was surprised and dissa pointed that Turbo Tax did not give me a prompt to say have you forgotten to enter them - it cost me a significant penalty.
Date published: 2023-06-16
Rated 1 out of 5 by from Frustrating features Does not allow me to go back to W-2 entries. Does not allow but 2 ID types for e-filing. I am not in the US and do not have my driver's license. Why can I not use a passport? When in a section and I find it is inappropriate, it does not allow me to get out and keeps teling me this section needs work. This is frustrating.
Date published: 2023-06-16
All TurboTax® Offerings Reviews - Page 379
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful but could use less fees the fees that turbotax charges should be according to the percentage of that persons income, if the person does not make money above the poverty line, they should not be paying more than $50 to use any services. it does not seem fair at all but the ease of access on the app makes me willing to pay $129, that's the only reason.
Date published: 2023-06-16
Rated 4 out of 5 by from Turbo Tax for Dummies Older people need more clues, we got stuck on some silly things, a clue that the format box, isn’t a box to type in May have helped us. Thanks
Date published: 2023-06-16
Rated 5 out of 5 by from Very helpful in my panic of Rejection I can appreciate the help given at this time of being confused. Desire was very knowledgeable kind and patient.
Date published: 2023-06-16
Rated 5 out of 5 by from Great Help me with things I didn't know. About Michigan taxes
Date published: 2023-06-16
Rated 5 out of 5 by from TurboTax Streamlines the process - Makes it Easy! TurboTax makes the whole tax return process so easy, and they ask important questions to help you maximize the return, and all write-offs.
Date published: 2023-06-16
Rated 5 out of 5 by from TurboTax is very efficient, saves time and stress Got my refund very quickly. The software has gotten better and I am able to get a larger refund than with other tax software
Date published: 2023-06-16
Rated 5 out of 5 by from Turbo Tax is easy and awesome It was easy to understand and easy guidance, love the experience.
Date published: 2023-06-16
Rated 4 out of 5 by from Good product! The headers with their descriptions are invaluable. The simplicity and coherence used to guide you through makes this product the best of its kind.
Date published: 2023-06-16
Rated 5 out of 5 by from Turbo Tax is efficient and easy to use. Tax experts were really good. In my 2021 returns I inadvertantly ommitted including my social security income - I was surprised and dissa pointed that Turbo Tax did not give me a prompt to say have you forgotten to enter them - it cost me a significant penalty.
Date published: 2023-06-16
Rated 1 out of 5 by from Frustrating features Does not allow me to go back to W-2 entries. Does not allow but 2 ID types for e-filing. I am not in the US and do not have my driver's license. Why can I not use a passport? When in a section and I find it is inappropriate, it does not allow me to get out and keeps teling me this section needs work. This is frustrating.
Date published: 2023-06-16
All TurboTax® Offerings Reviews - Page 379