TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Awesome Makes taxes easy. Filing taxes is always stressful
Date published: 2023-04-19
Rated 5 out of 5 by from Easy To Use Very easy to use, and the help along the way was awesome. For a small business, using quickbooks, also made taxes easy
Date published: 2023-04-19
Rated 5 out of 5 by from fast and easy fast and easy really xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-19
Rated 2 out of 5 by from ok I don't like how some entries in quickbooks are then duplicated in turbotax. Example. Prior to forming BidBird, Inc. I had startup costs. I put these in the ledger. Then TurboTax asks for this info and I enter it again. It double counts the entries and inflates my gross income. So, I had to remove them from TurboTax. Stupid. Now the ledger is incorrect, but the tax submittal is correct. dumb. My other quickbooks company file did the same thing with income. Some income is reported with a 1099. If a 1099 is used by a payer then I have to remove the entries from the ledger. Stupid. Why are you doubling the amounts? The smart thing to do would be "have you accounted for 1099 income in your ledger?" Why, yes I have. "Ok, which entry was used?" Then I can review that entry, select it and it's not double counted. First time I've used this product, how can you not have fixed this in 2022?
Date published: 2023-04-19
Rated 1 out of 5 by from Awful Experience The state tax program for Louisiana would not accept my date of retirement so it would not correctly fill out the Schedule E. this resulted in an over $1700 OVERAGE in tax owed. An online chat resulted in the agent stating that they could not find any information regarding exempted income for this state and that I should have the tax expert help...which isn't free. I paid $59 for this aggravation and now will have to file by mail. Finding out how to only file my Federal form could only be found by Googling it....the website is awful. I just hope my State didn't go thru and I do not have do an amended.
Date published: 2023-04-19
Rated 5 out of 5 by from Everything was great. Everything was great. Will use them again next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Super helpful! I loved using TurboTax because the step-by-step process walks you through everything and you can see detailed explanations of what you are doing. This was my first time and it helped so much!
Date published: 2023-04-19
Rated 4 out of 5 by from easy to use, will be using live next year Turbo tax makes taxes less intimidating for me. i feel like it simplifies the process as much as taxes can be simplified.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple and thorough. The expert help was great! I was very impressed. The expert help option is way worth it. They contract you right away and offer professional help.
Date published: 2023-04-19
Rated 5 out of 5 by from Helped me beat the tax race! Tax race is done and it was so epic and I got it done so fast.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 363
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Makes taxes easy. Filing taxes is always stressful
Date published: 2023-04-19
Rated 5 out of 5 by from Easy To Use Very easy to use, and the help along the way was awesome. For a small business, using quickbooks, also made taxes easy
Date published: 2023-04-19
Rated 5 out of 5 by from fast and easy fast and easy really xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-04-19
Rated 2 out of 5 by from ok I don't like how some entries in quickbooks are then duplicated in turbotax. Example. Prior to forming BidBird, Inc. I had startup costs. I put these in the ledger. Then TurboTax asks for this info and I enter it again. It double counts the entries and inflates my gross income. So, I had to remove them from TurboTax. Stupid. Now the ledger is incorrect, but the tax submittal is correct. dumb. My other quickbooks company file did the same thing with income. Some income is reported with a 1099. If a 1099 is used by a payer then I have to remove the entries from the ledger. Stupid. Why are you doubling the amounts? The smart thing to do would be "have you accounted for 1099 income in your ledger?" Why, yes I have. "Ok, which entry was used?" Then I can review that entry, select it and it's not double counted. First time I've used this product, how can you not have fixed this in 2022?
Date published: 2023-04-19
Rated 1 out of 5 by from Awful Experience The state tax program for Louisiana would not accept my date of retirement so it would not correctly fill out the Schedule E. this resulted in an over $1700 OVERAGE in tax owed. An online chat resulted in the agent stating that they could not find any information regarding exempted income for this state and that I should have the tax expert help...which isn't free. I paid $59 for this aggravation and now will have to file by mail. Finding out how to only file my Federal form could only be found by Googling it....the website is awful. I just hope my State didn't go thru and I do not have do an amended.
Date published: 2023-04-19
Rated 5 out of 5 by from Everything was great. Everything was great. Will use them again next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Super helpful! I loved using TurboTax because the step-by-step process walks you through everything and you can see detailed explanations of what you are doing. This was my first time and it helped so much!
Date published: 2023-04-19
Rated 4 out of 5 by from easy to use, will be using live next year Turbo tax makes taxes less intimidating for me. i feel like it simplifies the process as much as taxes can be simplified.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple and thorough. The expert help was great! I was very impressed. The expert help option is way worth it. They contract you right away and offer professional help.
Date published: 2023-04-19
Rated 5 out of 5 by from Helped me beat the tax race! Tax race is done and it was so epic and I got it done so fast.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 363