TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from 5 because they did not offer 10 easy to understand questions that guide you through the horrible job or taxes!! Wow what a crappy time and TurboTax/intuit helps me get through.
Date published: 2023-04-21
Rated 5 out of 5 by from The agent was very helpfull I was on the phone with one of the live agent and he was awesome
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo Tax Deluxe We use Turbo Tax every year to complete our taxes and we are usually very satisfied. However, this year we had an issue. We reside in Erie County, an area which suffered from severe winter storms in Dec 2022. Since the IRS announced tax relief for victims of severe winter storms for those in Erie, Genesee, Niagara, St. Lawrence, and Suffolk counties and postponed the tax-payment deadline for those taxpayers until May 15, 2023, we have until then to file and pay taxes with out penalty. Unfortunately, Turbo Tax did not update this info in their software (despite my selecting the update option online); as a result, Turbo Tax mistakenly added the automatic late penalty payment fee of $62 onto the taxes owed. Turbo Tax failed to inform me that they were adding this late penalty onto my taxes. If they had informed me, I would have attempted to correct the problem before sending my payment in by direct debit. I did not discover the addition of this erroneous fee until I had already e-filed and paid the total taxes owed. I am extremely unhappy with Turbo Tax, as a result. What can I do to retrieve the $62 penalty that I was mistakenly charged?
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax is so easy! I love to work with the live chats! They are really helpful!!
Date published: 2023-04-21
Rated 3 out of 5 by from mr Generally easy to use and explains things well but could be better. If you click on help it scrolls the page back to the top, a nuisance. Online help from community is useless. If you look for online help from a person the only option is to pay extra for a tax adviser. Unable to add new depreciation items to an existing rental property
Date published: 2023-04-21
Rated 5 out of 5 by from 22 mins to file my return! Super quick, 7th year filing now and it took even less time this year.
Date published: 2023-04-21
Rated 5 out of 5 by from Fast and Easy This was fast and easy, so simple to use this. A+++
Date published: 2023-04-21
Rated 1 out of 5 by from Scammed After completing my entire "free" return (being US Military member) I was informed at the very end that I'm being charged $168.00 to submit three W-2's? I could've had someone else do them for cheaper, and I did them?? Something doesn't add up.
Date published: 2023-04-21
Rated 4 out of 5 by from TT is terible Too long and is it mandatory? This wasn't asked last year, which made it user friendly.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax easy and quick Just an easy straightforward process. No issues and easy to follow
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 320
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 5 because they did not offer 10 easy to understand questions that guide you through the horrible job or taxes!! Wow what a crappy time and TurboTax/intuit helps me get through.
Date published: 2023-04-21
Rated 5 out of 5 by from The agent was very helpfull I was on the phone with one of the live agent and he was awesome
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo Tax Deluxe We use Turbo Tax every year to complete our taxes and we are usually very satisfied. However, this year we had an issue. We reside in Erie County, an area which suffered from severe winter storms in Dec 2022. Since the IRS announced tax relief for victims of severe winter storms for those in Erie, Genesee, Niagara, St. Lawrence, and Suffolk counties and postponed the tax-payment deadline for those taxpayers until May 15, 2023, we have until then to file and pay taxes with out penalty. Unfortunately, Turbo Tax did not update this info in their software (despite my selecting the update option online); as a result, Turbo Tax mistakenly added the automatic late penalty payment fee of $62 onto the taxes owed. Turbo Tax failed to inform me that they were adding this late penalty onto my taxes. If they had informed me, I would have attempted to correct the problem before sending my payment in by direct debit. I did not discover the addition of this erroneous fee until I had already e-filed and paid the total taxes owed. I am extremely unhappy with Turbo Tax, as a result. What can I do to retrieve the $62 penalty that I was mistakenly charged?
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax is so easy! I love to work with the live chats! They are really helpful!!
Date published: 2023-04-21
Rated 3 out of 5 by from mr Generally easy to use and explains things well but could be better. If you click on help it scrolls the page back to the top, a nuisance. Online help from community is useless. If you look for online help from a person the only option is to pay extra for a tax adviser. Unable to add new depreciation items to an existing rental property
Date published: 2023-04-21
Rated 5 out of 5 by from 22 mins to file my return! Super quick, 7th year filing now and it took even less time this year.
Date published: 2023-04-21
Rated 5 out of 5 by from Fast and Easy This was fast and easy, so simple to use this. A+++
Date published: 2023-04-21
Rated 1 out of 5 by from Scammed After completing my entire "free" return (being US Military member) I was informed at the very end that I'm being charged $168.00 to submit three W-2's? I could've had someone else do them for cheaper, and I did them?? Something doesn't add up.
Date published: 2023-04-21
Rated 4 out of 5 by from TT is terible Too long and is it mandatory? This wasn't asked last year, which made it user friendly.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo Tax easy and quick Just an easy straightforward process. No issues and easy to follow
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 320