TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
briloop from
5 because they did not offer 10
easy to understand questions that guide you through the horrible job or taxes!! Wow what a crappy time and TurboTax/intuit helps me get through.
Date published: 2023-04-21
Rated 5 out of 5 by
veit from
The agent was very helpfull
I was on the phone with one of the live agent and he was awesome
Date published: 2023-04-21
Rated 1 out of 5 by
Sandy Gradolph from
Turbo Tax Deluxe
We use Turbo Tax every year to complete our taxes and we are usually very satisfied. However, this year we had an issue. We reside in Erie County, an area which suffered from severe winter storms in Dec 2022. Since the IRS announced tax relief for victims of severe winter storms for those in Erie, Genesee, Niagara, St. Lawrence, and Suffolk counties and postponed the tax-payment deadline for those taxpayers until May 15, 2023, we have until then to file and pay taxes with out penalty. Unfortunately, Turbo Tax did not update this info in their software (despite my selecting the update option online); as a result, Turbo Tax mistakenly added the automatic late penalty payment fee of $62 onto the taxes owed. Turbo Tax failed to inform me that they were adding this late penalty onto my taxes. If they had informed me, I would have attempted to correct the problem before sending my payment in by direct debit. I did not discover the addition of this erroneous fee until I had already e-filed and paid the total taxes owed. I am extremely unhappy with Turbo Tax, as a result. What can I do to retrieve the $62 penalty that I was mistakenly charged?
Date published: 2023-04-21
Rated 5 out of 5 by
Loppe from
Turbo Tax is so easy!
I love to work with the live chats! They are really helpful!!
Date published: 2023-04-21
Rated 3 out of 5 by
thisisanicknamethatwasntu from
mr
Generally easy to use and explains things well but could be better. If you click on help it scrolls the page back to the top, a nuisance. Online help from community is useless. If you look for online help from a person the only option is to pay extra for a tax adviser. Unable to add new depreciation items to an existing rental property
Date published: 2023-04-21
Rated 5 out of 5 by
Sanjjjiii from
22 mins to file my return!
Super quick, 7th year filing now and it took even less time this year.
Date published: 2023-04-21
Rated 5 out of 5 by
KBOY50 from
Fast and Easy
This was fast and easy, so simple to use this. A+++
Date published: 2023-04-21
Rated 1 out of 5 by
jimgar711 from
Scammed
After completing my entire "free" return (being US Military member) I was informed at the very end that I'm being charged $168.00 to submit three W-2's? I could've had someone else do them for cheaper, and I did them?? Something doesn't add up.
Date published: 2023-04-21
Rated 4 out of 5 by
John D Jackson from
TT is terible
Too long and is it mandatory? This wasn't asked last year, which made it user friendly.
Date published: 2023-04-21
Rated 5 out of 5 by
Mike 81 from
Turbo Tax easy and quick
Just an easy straightforward process. No issues and easy to follow
All TurboTax® Offerings Reviews - Page 320
Date published: 2023-04-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
briloop from
5 because they did not offer 10
easy to understand questions that guide you through the horrible job or taxes!! Wow what a crappy time and TurboTax/intuit helps me get through.
Date published: 2023-04-21
Rated 5 out of 5 by
veit from
The agent was very helpfull
I was on the phone with one of the live agent and he was awesome
Date published: 2023-04-21
Rated 1 out of 5 by
Sandy Gradolph from
Turbo Tax Deluxe
We use Turbo Tax every year to complete our taxes and we are usually very satisfied. However, this year we had an issue. We reside in Erie County, an area which suffered from severe winter storms in Dec 2022. Since the IRS announced tax relief for victims of severe winter storms for those in Erie, Genesee, Niagara, St. Lawrence, and Suffolk counties and postponed the tax-payment deadline for those taxpayers until May 15, 2023, we have until then to file and pay taxes with out penalty. Unfortunately, Turbo Tax did not update this info in their software (despite my selecting the update option online); as a result, Turbo Tax mistakenly added the automatic late penalty payment fee of $62 onto the taxes owed. Turbo Tax failed to inform me that they were adding this late penalty onto my taxes. If they had informed me, I would have attempted to correct the problem before sending my payment in by direct debit. I did not discover the addition of this erroneous fee until I had already e-filed and paid the total taxes owed. I am extremely unhappy with Turbo Tax, as a result. What can I do to retrieve the $62 penalty that I was mistakenly charged?
Date published: 2023-04-21
Rated 5 out of 5 by
Loppe from
Turbo Tax is so easy!
I love to work with the live chats! They are really helpful!!
Date published: 2023-04-21
Rated 3 out of 5 by
thisisanicknamethatwasntu from
mr
Generally easy to use and explains things well but could be better. If you click on help it scrolls the page back to the top, a nuisance. Online help from community is useless. If you look for online help from a person the only option is to pay extra for a tax adviser. Unable to add new depreciation items to an existing rental property
Date published: 2023-04-21
Rated 5 out of 5 by
Sanjjjiii from
22 mins to file my return!
Super quick, 7th year filing now and it took even less time this year.
Date published: 2023-04-21
Rated 5 out of 5 by
KBOY50 from
Fast and Easy
This was fast and easy, so simple to use this. A+++
Date published: 2023-04-21
Rated 1 out of 5 by
jimgar711 from
Scammed
After completing my entire "free" return (being US Military member) I was informed at the very end that I'm being charged $168.00 to submit three W-2's? I could've had someone else do them for cheaper, and I did them?? Something doesn't add up.
Date published: 2023-04-21
Rated 4 out of 5 by
John D Jackson from
TT is terible
Too long and is it mandatory? This wasn't asked last year, which made it user friendly.
Date published: 2023-04-21
Rated 5 out of 5 by
Mike 81 from
Turbo Tax easy and quick
Just an easy straightforward process. No issues and easy to follow
All TurboTax® Offerings Reviews - Page 320
Date published: 2023-04-21