TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is the Best Don't see how any other software could be any better
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is for Real! I got superb assistance with Ms. Arrielle today, in order to submit my taxes to IRS!
Date published: 2023-04-20
Rated 5 out of 5 by from Easy to use and offers lots of info Very easy to use.offerd tons of info to help with each question. I have used for 9 years straight and I've never been disappointed.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is great I always have a great experience with turbo tax and love the fact that it checks everything for me.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax was awesome Very helpful and efficient and fairly easy to understand
Date published: 2023-04-20
Rated 5 out of 5 by from Only way to go Turbo Tax Experts helped me through this process. Great Job. Thank you
Date published: 2023-04-20
Rated 1 out of 5 by from Turbo Tax needs some updates Turbo Tax needs to include the death of a spouse, the IP PIN NUMBER that was issued by the IRS before the death of a spouse needs to be addressed so that the surviving spouse can submit the documents online to the IRS on time and receive if any refunds that are due without the IP PIN NUMER of the deceased spouse. The fact that Deceased is entered on a tax return should VOID any IP PIN number or signature and the surviving spouse signs the tax return and files on line. Mailing a tax return is beyond comprehension when the death should be common sense that the deceased can not sign or enter the issued IP PIN NUMBER. Very frustrating to say the least. Unless this is addressed for next year, I for one will not be purchasing Turbo Tax after this year, I will file on line thru the IRS or take all to a Tax Office and pay to file. This problem is not new and should have been addressed years ago. Mailing the documents only slows down the process of receiving any refunds that may be due which only puts more stress on the surviving spouse to pay bills. A deceased spouse is just that , Deceased and no longer has the ability to sign or enter any IP PIN NUMBER this should have died with the Deceased spouse. Take Note : The Relationship Line left out Widow Or Widower, and The Life Changes Review Line, needs to add Widow or Widower , not everyone is Married, Single, Living with a partner at the time of using Turbo Tax to file Taxes but did have life changes.
Date published: 2023-04-20
Rated 4 out of 5 by from Experienced Turbo Tax User- Just One Suggestion I have been using Turbotax since I began filing for my taxes in my adult life. I like how Turbotax helps the user step through the process step by step. Turbotax is very user friendly. HOWEVER, this year it did not have the step that had me submit my California 1095-A. I thought that was unusual. Sure enough, my Federal and State got rejected. I called Turbotax and gave them the feedback to PLEASE make it one of the mandatory steps to enter a 1095-A so this step is not skipped. I was stressed out for 2 days and I thought I needed to get an accountant to manually enter this myself. My time would have been saved if it was very clear where to enter this information. Otherwise, my experience with Turbotax was VERY USER FRIENDLY. Please make this addition again. My customer service agent was very friendly. =) I give her 5 Stars
Date published: 2023-04-20
Rated 4 out of 5 by from Very helpful It's easy to use and provides helpful information.
Date published: 2023-04-20
Rated 5 out of 5 by from iM bROKE 3 hr 45 mins! I am not a good saver of money that i need to pay the irs and turbo tax. i put it on my cc
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 319
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is the Best Don't see how any other software could be any better
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is for Real! I got superb assistance with Ms. Arrielle today, in order to submit my taxes to IRS!
Date published: 2023-04-20
Rated 5 out of 5 by from Easy to use and offers lots of info Very easy to use.offerd tons of info to help with each question. I have used for 9 years straight and I've never been disappointed.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax is great I always have a great experience with turbo tax and love the fact that it checks everything for me.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax was awesome Very helpful and efficient and fairly easy to understand
Date published: 2023-04-20
Rated 5 out of 5 by from Only way to go Turbo Tax Experts helped me through this process. Great Job. Thank you
Date published: 2023-04-20
Rated 1 out of 5 by from Turbo Tax needs some updates Turbo Tax needs to include the death of a spouse, the IP PIN NUMBER that was issued by the IRS before the death of a spouse needs to be addressed so that the surviving spouse can submit the documents online to the IRS on time and receive if any refunds that are due without the IP PIN NUMER of the deceased spouse. The fact that Deceased is entered on a tax return should VOID any IP PIN number or signature and the surviving spouse signs the tax return and files on line. Mailing a tax return is beyond comprehension when the death should be common sense that the deceased can not sign or enter the issued IP PIN NUMBER. Very frustrating to say the least. Unless this is addressed for next year, I for one will not be purchasing Turbo Tax after this year, I will file on line thru the IRS or take all to a Tax Office and pay to file. This problem is not new and should have been addressed years ago. Mailing the documents only slows down the process of receiving any refunds that may be due which only puts more stress on the surviving spouse to pay bills. A deceased spouse is just that , Deceased and no longer has the ability to sign or enter any IP PIN NUMBER this should have died with the Deceased spouse. Take Note : The Relationship Line left out Widow Or Widower, and The Life Changes Review Line, needs to add Widow or Widower , not everyone is Married, Single, Living with a partner at the time of using Turbo Tax to file Taxes but did have life changes.
Date published: 2023-04-20
Rated 4 out of 5 by from Experienced Turbo Tax User- Just One Suggestion I have been using Turbotax since I began filing for my taxes in my adult life. I like how Turbotax helps the user step through the process step by step. Turbotax is very user friendly. HOWEVER, this year it did not have the step that had me submit my California 1095-A. I thought that was unusual. Sure enough, my Federal and State got rejected. I called Turbotax and gave them the feedback to PLEASE make it one of the mandatory steps to enter a 1095-A so this step is not skipped. I was stressed out for 2 days and I thought I needed to get an accountant to manually enter this myself. My time would have been saved if it was very clear where to enter this information. Otherwise, my experience with Turbotax was VERY USER FRIENDLY. Please make this addition again. My customer service agent was very friendly. =) I give her 5 Stars
Date published: 2023-04-20
Rated 4 out of 5 by from Very helpful It's easy to use and provides helpful information.
Date published: 2023-04-20
Rated 5 out of 5 by from iM bROKE 3 hr 45 mins! I am not a good saver of money that i need to pay the irs and turbo tax. i put it on my cc
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 319