TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Made me use premium I clicked a link for turbo tax free and then when I was finally done, it MADE me use premium. There was no undo-ing or choice at the beginning.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax system is GREAT! This was very easy to use. I will be filing my own taxes from now on.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is great, and Allison even better!!! I had an easy and seamless experience w/ Allison! Would use her again in a heartbeat!!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Great Experience when I needed help Great experience across the board. Cusromer service was great to answer my questions.
Date published: 2023-04-21
Rated 5 out of 5 by from THIS IS MY THIRD YEAR USING TURBO TAX AND I LIKE I MY EXPERIENCE HAS BEEN VERY EASY GOING AND INFORMATIONAL
Date published: 2023-04-21
Rated 5 out of 5 by from Very ease tool to use! The platform is very easy to use, very intuitive and it has really good help.
Date published: 2023-04-21
Rated 5 out of 5 by from Extremely helpful and patient Kelli killed it, she was great and helped with everything I needed!
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is awesome My refund my refund got rejected and TurboTax helped me fix it
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo-Tax is great I've been using Turbo Tax for years and haven't had any problems.
Date published: 2023-04-21
Rated 1 out of 5 by from Software glitch cost me $2000 I've loved Turbotax for the past 6 years, never had any problems until this year when a software glitch cost me $2000. After I filed my return and owed $2500 to Federal, I noticed on my 1040 that I did not get the $2000 child tax credit for my child, even though he was listed as a dependent on the form. I didn't know if it was something I did wrong, so I came back to Turbotax to file an amended return. It still was not giving me the $2000 for him and when I used the help feature, it told me that "another situation disqualifies him from the Child Tax Credit" but would not give any details. My child definitely met the criteria (under 17, not claimed by anyone else, lived with me all year, etc). I've always gotten the tax credit for him. I had to go on the Turbotax forum to find others who had a similar issue- they said to delete him as a dependent and add him again. VOILA. Simply deleting my son and adding him again with the same info FINALLY resulted in getting the CTC for him. That is RIDICULOUS that I had to do that and even more ridiculous that TurboTax's error check did not catch that. But now I have to wait 4-6 months for my refund. And Turbotax would not allow me to get it via direct deposit even though the IRS allows direct deposit for amended returns starting in 2023. This error cost me so much money, I'm not using Turbotax ever again. They lost a long time customer!
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 300
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Made me use premium I clicked a link for turbo tax free and then when I was finally done, it MADE me use premium. There was no undo-ing or choice at the beginning.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax system is GREAT! This was very easy to use. I will be filing my own taxes from now on.
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo tax is great, and Allison even better!!! I had an easy and seamless experience w/ Allison! Would use her again in a heartbeat!!!!
Date published: 2023-04-21
Rated 5 out of 5 by from Great Experience when I needed help Great experience across the board. Cusromer service was great to answer my questions.
Date published: 2023-04-21
Rated 5 out of 5 by from THIS IS MY THIRD YEAR USING TURBO TAX AND I LIKE I MY EXPERIENCE HAS BEEN VERY EASY GOING AND INFORMATIONAL
Date published: 2023-04-21
Rated 5 out of 5 by from Very ease tool to use! The platform is very easy to use, very intuitive and it has really good help.
Date published: 2023-04-21
Rated 5 out of 5 by from Extremely helpful and patient Kelli killed it, she was great and helped with everything I needed!
Date published: 2023-04-21
Rated 5 out of 5 by from TurboTax is awesome My refund my refund got rejected and TurboTax helped me fix it
Date published: 2023-04-21
Rated 5 out of 5 by from Turbo-Tax is great I've been using Turbo Tax for years and haven't had any problems.
Date published: 2023-04-21
Rated 1 out of 5 by from Software glitch cost me $2000 I've loved Turbotax for the past 6 years, never had any problems until this year when a software glitch cost me $2000. After I filed my return and owed $2500 to Federal, I noticed on my 1040 that I did not get the $2000 child tax credit for my child, even though he was listed as a dependent on the form. I didn't know if it was something I did wrong, so I came back to Turbotax to file an amended return. It still was not giving me the $2000 for him and when I used the help feature, it told me that "another situation disqualifies him from the Child Tax Credit" but would not give any details. My child definitely met the criteria (under 17, not claimed by anyone else, lived with me all year, etc). I've always gotten the tax credit for him. I had to go on the Turbotax forum to find others who had a similar issue- they said to delete him as a dependent and add him again. VOILA. Simply deleting my son and adding him again with the same info FINALLY resulted in getting the CTC for him. That is RIDICULOUS that I had to do that and even more ridiculous that TurboTax's error check did not catch that. But now I have to wait 4-6 months for my refund. And Turbotax would not allow me to get it via direct deposit even though the IRS allows direct deposit for amended returns starting in 2023. This error cost me so much money, I'm not using Turbotax ever again. They lost a long time customer!
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 300