TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbotax is great Turbotax was very helpful to me,they helped to solve all our problems and were very patient.
Date published: 2023-04-21
Rated 3 out of 5 by from More expensive than going to someone $240 this year to file a 1099? I could have dropped off all of my paperwork and had someone else do it for less than half. Wild.
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo tax is terrible Horrible help for independent contractors took over 1600 dollars in tax after I paid 1700 doesn’t make sense
Date published: 2023-04-21
Rated 4 out of 5 by from Like it but the fees are way too much was easy, fast but in my opinion the fees are too high as my refund was under $1000 and i ended up paying fees over $150, which i feel is very unfair as last year i filed for free with a different company but they were no longer available. you should not state that filing is Free because it is NOT.
Date published: 2023-04-21
Rated 5 out of 5 by from Makes doing taxes easy Helped solve problem. The system improves every year. Able to save information year to year.
Date published: 2023-04-21
Rated 5 out of 5 by from Download is great! Have used Turbo tax for many years and have never had a complaint
Date published: 2023-04-21
Rated 5 out of 5 by from AWESOME GREAT EASY AND HELPFUL AND FRIENDLY AND GREAT FOR SENIOR CITIZENS
Date published: 2023-04-21
Rated 3 out of 5 by from Could Use Improvements for Filers on Payment Plan Turbo Tax preparation has improved over the years with efficiencies in entering data and real time status of tax return balance. However, I've filed with turbo tax two years in a row and each time with the correct AGI my return is rejected. It appears that the issue is that Turbo Tax has not yet included instructions for individuals who have an existing payment plan with the IRS and want their latest refund to be applied to that payment plan. I sure hope this year I don't have to snail mail my return as I had to last year when my return kept being rejected even though I am entering the proper AGI. Please find a fix to this problem.
Date published: 2023-04-21
Rated 5 out of 5 by from First time Turbo Tax user Great!! First time, independent contractor, and W2 household. Filed married joint. Called 4 to 5 times for help , short wait even on the 17th of April. Walked me through some areas I was sketchy about. Beautiful.
Date published: 2023-04-21
Rated 5 out of 5 by from Quick and easy! Super easy, walks you through every possible situation. Wouldn't use anything else!
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 287
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is great Turbotax was very helpful to me,they helped to solve all our problems and were very patient.
Date published: 2023-04-21
Rated 3 out of 5 by from More expensive than going to someone $240 this year to file a 1099? I could have dropped off all of my paperwork and had someone else do it for less than half. Wild.
Date published: 2023-04-21
Rated 1 out of 5 by from Turbo tax is terrible Horrible help for independent contractors took over 1600 dollars in tax after I paid 1700 doesn’t make sense
Date published: 2023-04-21
Rated 4 out of 5 by from Like it but the fees are way too much was easy, fast but in my opinion the fees are too high as my refund was under $1000 and i ended up paying fees over $150, which i feel is very unfair as last year i filed for free with a different company but they were no longer available. you should not state that filing is Free because it is NOT.
Date published: 2023-04-21
Rated 5 out of 5 by from Makes doing taxes easy Helped solve problem. The system improves every year. Able to save information year to year.
Date published: 2023-04-21
Rated 5 out of 5 by from Download is great! Have used Turbo tax for many years and have never had a complaint
Date published: 2023-04-21
Rated 5 out of 5 by from AWESOME GREAT EASY AND HELPFUL AND FRIENDLY AND GREAT FOR SENIOR CITIZENS
Date published: 2023-04-21
Rated 3 out of 5 by from Could Use Improvements for Filers on Payment Plan Turbo Tax preparation has improved over the years with efficiencies in entering data and real time status of tax return balance. However, I've filed with turbo tax two years in a row and each time with the correct AGI my return is rejected. It appears that the issue is that Turbo Tax has not yet included instructions for individuals who have an existing payment plan with the IRS and want their latest refund to be applied to that payment plan. I sure hope this year I don't have to snail mail my return as I had to last year when my return kept being rejected even though I am entering the proper AGI. Please find a fix to this problem.
Date published: 2023-04-21
Rated 5 out of 5 by from First time Turbo Tax user Great!! First time, independent contractor, and W2 household. Filed married joint. Called 4 to 5 times for help , short wait even on the 17th of April. Walked me through some areas I was sketchy about. Beautiful.
Date published: 2023-04-21
Rated 5 out of 5 by from Quick and easy! Super easy, walks you through every possible situation. Wouldn't use anything else!
Date published: 2023-04-21
All TurboTax® Offerings Reviews - Page 287