TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
JJV55 from
Turbotax is great
Turbotax was very helpful to me,they helped to solve all our problems and were very patient.
Date published: 2023-04-21
Rated 3 out of 5 by
Nope0777 from
More expensive than going to someone
$240 this year to file a 1099? I could have dropped off all of my paperwork and had someone else do it for less than half. Wild.
Date published: 2023-04-21
Rated 1 out of 5 by
Never use this is terribl from
Turbo tax is terrible
Horrible help for independent contractors took over 1600 dollars in tax after I paid 1700 doesn’t make sense
Date published: 2023-04-21
Rated 4 out of 5 by
N7Steph from
Like it but the fees are way too much
was easy, fast but in my opinion the fees are too high as my refund was under $1000 and i ended up paying fees over $150, which i feel is very unfair as last year i filed for free with a different company but they were no longer available. you should not state that filing is Free because it is NOT.
Date published: 2023-04-21
Rated 5 out of 5 by
JGB17 from
Makes doing taxes easy
Helped solve problem. The system improves every year. Able to save information year to year.
Date published: 2023-04-21
Rated 5 out of 5 by
40Sassy from
Download is great!
Have used Turbo tax for many years and have never had a complaint
Date published: 2023-04-21
Rated 5 out of 5 by
DIAN12345 from
AWESOME
GREAT EASY AND HELPFUL AND FRIENDLY AND GREAT FOR SENIOR CITIZENS
Date published: 2023-04-21
Rated 3 out of 5 by
Long Term App User Chi from
Could Use Improvements for Filers on Payment Plan
Turbo Tax preparation has improved over the years with efficiencies in entering data and real time status of tax return balance. However, I've filed with turbo tax two years in a row and each time with the correct AGI my return is rejected. It appears that the issue is that Turbo Tax has not yet included instructions for individuals who have an existing payment plan with the IRS and want their latest refund to be applied to that payment plan. I sure hope this year I don't have to snail mail my return as I had to last year when my return kept being rejected even though I am entering the proper AGI. Please find a fix to this problem.
Date published: 2023-04-21
Rated 5 out of 5 by
goodman1312 from
First time Turbo Tax user
Great!! First time, independent contractor, and W2 household. Filed married joint. Called 4 to 5 times for help , short wait even on the 17th of April. Walked me through some areas I was sketchy about. Beautiful.
Date published: 2023-04-21
Rated 5 out of 5 by
Betty7000 from
Quick and easy!
Super easy, walks you through every possible situation. Wouldn't use anything else!
All TurboTax® Offerings Reviews - Page 287
Date published: 2023-04-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
JJV55 from
Turbotax is great
Turbotax was very helpful to me,they helped to solve all our problems and were very patient.
Date published: 2023-04-21
Rated 3 out of 5 by
Nope0777 from
More expensive than going to someone
$240 this year to file a 1099? I could have dropped off all of my paperwork and had someone else do it for less than half. Wild.
Date published: 2023-04-21
Rated 1 out of 5 by
Never use this is terribl from
Turbo tax is terrible
Horrible help for independent contractors took over 1600 dollars in tax after I paid 1700 doesn’t make sense
Date published: 2023-04-21
Rated 4 out of 5 by
N7Steph from
Like it but the fees are way too much
was easy, fast but in my opinion the fees are too high as my refund was under $1000 and i ended up paying fees over $150, which i feel is very unfair as last year i filed for free with a different company but they were no longer available. you should not state that filing is Free because it is NOT.
Date published: 2023-04-21
Rated 5 out of 5 by
JGB17 from
Makes doing taxes easy
Helped solve problem. The system improves every year. Able to save information year to year.
Date published: 2023-04-21
Rated 5 out of 5 by
40Sassy from
Download is great!
Have used Turbo tax for many years and have never had a complaint
Date published: 2023-04-21
Rated 5 out of 5 by
DIAN12345 from
AWESOME
GREAT EASY AND HELPFUL AND FRIENDLY AND GREAT FOR SENIOR CITIZENS
Date published: 2023-04-21
Rated 3 out of 5 by
Long Term App User Chi from
Could Use Improvements for Filers on Payment Plan
Turbo Tax preparation has improved over the years with efficiencies in entering data and real time status of tax return balance. However, I've filed with turbo tax two years in a row and each time with the correct AGI my return is rejected. It appears that the issue is that Turbo Tax has not yet included instructions for individuals who have an existing payment plan with the IRS and want their latest refund to be applied to that payment plan. I sure hope this year I don't have to snail mail my return as I had to last year when my return kept being rejected even though I am entering the proper AGI. Please find a fix to this problem.
Date published: 2023-04-21
Rated 5 out of 5 by
goodman1312 from
First time Turbo Tax user
Great!! First time, independent contractor, and W2 household. Filed married joint. Called 4 to 5 times for help , short wait even on the 17th of April. Walked me through some areas I was sketchy about. Beautiful.
Date published: 2023-04-21
Rated 5 out of 5 by
Betty7000 from
Quick and easy!
Super easy, walks you through every possible situation. Wouldn't use anything else!
All TurboTax® Offerings Reviews - Page 287
Date published: 2023-04-21