TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from TurboTax is terrific I like the product very much - and I think Intuit has the best UI/UX, period
Date published: 2023-04-23
Rated 1 out of 5 by from IP PIN debacle and no help All turbo tax did was tell me 6x it was rejected and I kept getting new IP PINs and had 5 days to file. Then when back into the country TT tells me I cant e file and has to be via mail yet they keep sending me emails to e file. Took me 3 hrs to get a call back
Date published: 2023-04-23
Rated 3 out of 5 by from Little confidence with filing amended state return I filed an amended Georgia state return due to the new personal dependent exemption for unborn child for which we qualified but did not take. TurboTax didn't make this exemption very obvious causing me to overlook the state exemption when I originally filed. After making an amendment to state return, TurboTax made it appear I needed to file a federal 1040-X which IS NOT correct since there were absolutely no changes to the federal return, only the state return. It certainly didn't give me a lot of confidence when TurboTax take me down these paths incorrectly. Also, after making a few preliminary changes for review and exiting, I specified that I DID NOT want to save the file so that I could start over fresh. However TurboTax saved the file anyway. It should not save a file unless you specifically request it.
Date published: 2023-04-23
Rated 5 out of 5 by from Fantastic product Quick step by step guidance that takes the pain out of tax filings
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo Tax Makes It Easier Like most people, doing taxes is a burden. However, Turbo Tax premium assistance provides secure comfort when doing your taxes that makes it easier to complete with confidence.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo tax is great Very helpful then when I tried to do it my self thank you
Date published: 2023-04-23
Rated 5 out of 5 by from easy always a breeze, been using turbotax for almost a decade now.
Date published: 2023-04-23
Rated 5 out of 5 by from Angel very helpful; trouble w/ audio though Angel was very friendly, knowledgeable, and helpful. She answered all my questions, and made me feel confident that I didn't file any incorrectly. From a technical standpoint though, we both had trouble with the audio, because I had to remember to disable call blocking to answer her phone call, and disable browser extensions for video call to work through the computer. Not sure if there's a better way to make the audio smoother. But anyway, happy to be done with taxes (for another year at least).
Date published: 2023-04-23
Rated 4 out of 5 by from esta vez me cobraron se pago mucho para lo poco qu no estaba facil dio un poco de trabajo este ano de hacerlo
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo tax gives a step by step guide to filing tax I have used Turbo tax for over 9 years. It is a great way to file taxes for Fed, State and local. It gives a step by step guide to completing.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 274
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is terrific I like the product very much - and I think Intuit has the best UI/UX, period
Date published: 2023-04-23
Rated 1 out of 5 by from IP PIN debacle and no help All turbo tax did was tell me 6x it was rejected and I kept getting new IP PINs and had 5 days to file. Then when back into the country TT tells me I cant e file and has to be via mail yet they keep sending me emails to e file. Took me 3 hrs to get a call back
Date published: 2023-04-23
Rated 3 out of 5 by from Little confidence with filing amended state return I filed an amended Georgia state return due to the new personal dependent exemption for unborn child for which we qualified but did not take. TurboTax didn't make this exemption very obvious causing me to overlook the state exemption when I originally filed. After making an amendment to state return, TurboTax made it appear I needed to file a federal 1040-X which IS NOT correct since there were absolutely no changes to the federal return, only the state return. It certainly didn't give me a lot of confidence when TurboTax take me down these paths incorrectly. Also, after making a few preliminary changes for review and exiting, I specified that I DID NOT want to save the file so that I could start over fresh. However TurboTax saved the file anyway. It should not save a file unless you specifically request it.
Date published: 2023-04-23
Rated 5 out of 5 by from Fantastic product Quick step by step guidance that takes the pain out of tax filings
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo Tax Makes It Easier Like most people, doing taxes is a burden. However, Turbo Tax premium assistance provides secure comfort when doing your taxes that makes it easier to complete with confidence.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo tax is great Very helpful then when I tried to do it my self thank you
Date published: 2023-04-23
Rated 5 out of 5 by from easy always a breeze, been using turbotax for almost a decade now.
Date published: 2023-04-23
Rated 5 out of 5 by from Angel very helpful; trouble w/ audio though Angel was very friendly, knowledgeable, and helpful. She answered all my questions, and made me feel confident that I didn't file any incorrectly. From a technical standpoint though, we both had trouble with the audio, because I had to remember to disable call blocking to answer her phone call, and disable browser extensions for video call to work through the computer. Not sure if there's a better way to make the audio smoother. But anyway, happy to be done with taxes (for another year at least).
Date published: 2023-04-23
Rated 4 out of 5 by from esta vez me cobraron se pago mucho para lo poco qu no estaba facil dio un poco de trabajo este ano de hacerlo
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo tax gives a step by step guide to filing tax I have used Turbo tax for over 9 years. It is a great way to file taxes for Fed, State and local. It gives a step by step guide to completing.
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 274