TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbotax is wonderful and very easy to navigate Navigation is smooth and every step is easy to understand and also has help questions along the way
Date published: 2023-04-24
Rated 5 out of 5 by from Awesome product! It was simple, quick, and user friendly. I would recommend to friends ad family
Date published: 2023-04-24
Rated 5 out of 5 by from awesome results nice and easy turbo tax makes it simple. they have all my info stored and everything is accurate
Date published: 2023-04-24
Rated 3 out of 5 by from Tax submittal IRS rejection I need a reason for the IRS rejection or tax submittal. Please give me information on how to correct this. I have an IRS Identity Protection PIN and did not see a place to use my PIN in my Turbo Tax application
Date published: 2023-04-24
Rated 5 out of 5 by from EXCELLENT SERVICE It was easy and affordable, doing taxes is never easy,but Turbotax is incredible.
Date published: 2023-04-24
Rated 5 out of 5 by from It was cool Taught me a lot about ways to save on my taxes……..
Date published: 2023-04-24
Rated 3 out of 5 by from Problems if you don't have a license or state ID! I tell them I don't have either, then it asks for a photo. A photo of what? an expired licence? I don't know what they want. They're not clear on this
Date published: 2023-04-24
Rated 1 out of 5 by from Not Simple Anymore All of my past returns I have completed through turbo tax have been deleted so I no longer had access to previous returns. On top of that the flow of the forms they make you fill out is broken, I accidently added a personal business and there was no way to remove it from my state taxes which let to me just throwing in random values to get the form to submit. I highly recommend that you just go pay someone to do your taxes for you.
Date published: 2023-04-24
Rated 2 out of 5 by from TurboTax is OK TurboTax is fairly easy to use but it is too expensive for a simple return. Next year I will look for an alternative.
Date published: 2023-04-24
Rated 3 out of 5 by from Log in broken There is an issue with the login screen. There is no longer a reset password link and when using Google authentication sometimes it doesn’t even give you log in after entering it. I missed my first appointment because I couldn’t log in to my docs and the customer support representative was not equipped to help. She sent me the link to a page which asked me to submit a form to change my email and phone number but I didn’t need to do either. After an hour she was able to contact someone from tech support to send me a link to reset the password and that was unnecessary. Why can’t you add it to the log in screen? And please retest the Google authentication flow.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 229
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is wonderful and very easy to navigate Navigation is smooth and every step is easy to understand and also has help questions along the way
Date published: 2023-04-24
Rated 5 out of 5 by from Awesome product! It was simple, quick, and user friendly. I would recommend to friends ad family
Date published: 2023-04-24
Rated 5 out of 5 by from awesome results nice and easy turbo tax makes it simple. they have all my info stored and everything is accurate
Date published: 2023-04-24
Rated 3 out of 5 by from Tax submittal IRS rejection I need a reason for the IRS rejection or tax submittal. Please give me information on how to correct this. I have an IRS Identity Protection PIN and did not see a place to use my PIN in my Turbo Tax application
Date published: 2023-04-24
Rated 5 out of 5 by from EXCELLENT SERVICE It was easy and affordable, doing taxes is never easy,but Turbotax is incredible.
Date published: 2023-04-24
Rated 5 out of 5 by from It was cool Taught me a lot about ways to save on my taxes……..
Date published: 2023-04-24
Rated 3 out of 5 by from Problems if you don't have a license or state ID! I tell them I don't have either, then it asks for a photo. A photo of what? an expired licence? I don't know what they want. They're not clear on this
Date published: 2023-04-24
Rated 1 out of 5 by from Not Simple Anymore All of my past returns I have completed through turbo tax have been deleted so I no longer had access to previous returns. On top of that the flow of the forms they make you fill out is broken, I accidently added a personal business and there was no way to remove it from my state taxes which let to me just throwing in random values to get the form to submit. I highly recommend that you just go pay someone to do your taxes for you.
Date published: 2023-04-24
Rated 2 out of 5 by from TurboTax is OK TurboTax is fairly easy to use but it is too expensive for a simple return. Next year I will look for an alternative.
Date published: 2023-04-24
Rated 3 out of 5 by from Log in broken There is an issue with the login screen. There is no longer a reset password link and when using Google authentication sometimes it doesn’t even give you log in after entering it. I missed my first appointment because I couldn’t log in to my docs and the customer support representative was not equipped to help. She sent me the link to a page which asked me to submit a form to change my email and phone number but I didn’t need to do either. After an hour she was able to contact someone from tech support to send me a link to reset the password and that was unnecessary. Why can’t you add it to the log in screen? And please retest the Google authentication flow.
Date published: 2023-04-24
All TurboTax® Offerings Reviews - Page 229