TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from null null
Date published: 2023-09-22
Rated 4 out of 5 by from null null
Date published: 2023-09-22
Rated 4 out of 5 by from Loyal TurboTax User: Great, but new info confusing I have used Turbo Tax Home and Business for over 10 years. I normally use it because it is very user friendly and informative. I don't have many investments or anything too crazy, so it fulfills my needs. The latest version for 2022 looked to be updated with more info, but when in the Review phase, the preview window for the form documents can be a little confusing. When selecting a Yes or No type question, it doesn't highlight/anchor to the form in the preview window, so I have to scroll/find to see the corresponding Box question. But since there is a barely visible red highlight or so many greyed out boxes, it's hard to find the correct one and hopefully respond to the question correctly.
Date published: 2023-09-22
Rated 4 out of 5 by from GOOD SOLID SERVICE OVERALL EASY TO USE; BUT THERE ARE A FEW THINGS THAT ARE UNEXPLAINED. DO NOT ENJOY TURBO TAX CONTINUALLY TRYING TO UPCHARGE ME !
Date published: 2023-09-22
Rated 5 out of 5 by from Full service is the way to go Used a different version of the product for years, and was amazed at the eze of the professional help
Date published: 2023-09-22
Rated 5 out of 5 by from null null
Date published: 2023-09-22
Rated 3 out of 5 by from TurboTax forces use of Credit Karma! TurboTax was great until I got to my refund. Unfortunately, they FORCE you to open an account with Credit Karma in order to get your refund via direct deposit. Although I entered in my direct deposit info and they said it was all set up for my refund to go there, the following screen forced me to use Credit Karma or get a paper check. Not very useful if I wanted my refund quickly. Bad form TurboTax, why not allow all three options, Credit Karma, direct deposit, or mail a check.
Date published: 2023-09-22
Rated 2 out of 5 by from Overpriced and Inaccurate. Straightforward user interface, but the pricing is absolutely predatory. This will be my last time filing with TurboTax. I have had to deal with two CP2000 notices in past years due to poor recordkeeping on your part.
Date published: 2023-09-22
Rated 5 out of 5 by from turbo tax is awesome Easy filing process...accuracy checker helps tremendously
Date published: 2023-09-22
Rated 2 out of 5 by from Poor user experience delayed return this year For several years previously, I was happy with the TurboTax product and found it worked well, but this year's experience was pretty painful. A defect/bug affecting my last year's filing seems to have dropped or hidden any record that I'd filed with TurboTax at all, making my AGI inaccessible at the time I filed. Even the IRS doesn't have a record / copy of my tax return from last year now, which I assume is because the document didn't get remitted, even though it was electronically accepted and I have a bank record of my refund. I definitely filed with TurboTax, but the lapse has delayed my filing by at least a month this year. Part of why I've returned and paid to use TurboTax every year is to keep previous years' records in one place. Since I paid to file with TurboTax last year, accessing my previous AGI / tax return is a pretty basic/core function that I expect to work as a paying customer (especially considering what we pay to use this software for just a few hours once a year). The product and experience were of otherwise high quality, but this is a core user flow that stopped my return in its tracks, and feels unacceptable considering what I paid. I will plan to file elsewhere next year.
Date published: 2023-09-22
All TurboTax® Offerings Reviews - Page 23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from null null
Date published: 2023-09-22
Rated 4 out of 5 by from null null
Date published: 2023-09-22
Rated 4 out of 5 by from Loyal TurboTax User: Great, but new info confusing I have used Turbo Tax Home and Business for over 10 years. I normally use it because it is very user friendly and informative. I don't have many investments or anything too crazy, so it fulfills my needs. The latest version for 2022 looked to be updated with more info, but when in the Review phase, the preview window for the form documents can be a little confusing. When selecting a Yes or No type question, it doesn't highlight/anchor to the form in the preview window, so I have to scroll/find to see the corresponding Box question. But since there is a barely visible red highlight or so many greyed out boxes, it's hard to find the correct one and hopefully respond to the question correctly.
Date published: 2023-09-22
Rated 4 out of 5 by from GOOD SOLID SERVICE OVERALL EASY TO USE; BUT THERE ARE A FEW THINGS THAT ARE UNEXPLAINED. DO NOT ENJOY TURBO TAX CONTINUALLY TRYING TO UPCHARGE ME !
Date published: 2023-09-22
Rated 5 out of 5 by from Full service is the way to go Used a different version of the product for years, and was amazed at the eze of the professional help
Date published: 2023-09-22
Rated 5 out of 5 by from null null
Date published: 2023-09-22
Rated 3 out of 5 by from TurboTax forces use of Credit Karma! TurboTax was great until I got to my refund. Unfortunately, they FORCE you to open an account with Credit Karma in order to get your refund via direct deposit. Although I entered in my direct deposit info and they said it was all set up for my refund to go there, the following screen forced me to use Credit Karma or get a paper check. Not very useful if I wanted my refund quickly. Bad form TurboTax, why not allow all three options, Credit Karma, direct deposit, or mail a check.
Date published: 2023-09-22
Rated 2 out of 5 by from Overpriced and Inaccurate. Straightforward user interface, but the pricing is absolutely predatory. This will be my last time filing with TurboTax. I have had to deal with two CP2000 notices in past years due to poor recordkeeping on your part.
Date published: 2023-09-22
Rated 5 out of 5 by from turbo tax is awesome Easy filing process...accuracy checker helps tremendously
Date published: 2023-09-22
Rated 2 out of 5 by from Poor user experience delayed return this year For several years previously, I was happy with the TurboTax product and found it worked well, but this year's experience was pretty painful. A defect/bug affecting my last year's filing seems to have dropped or hidden any record that I'd filed with TurboTax at all, making my AGI inaccessible at the time I filed. Even the IRS doesn't have a record / copy of my tax return from last year now, which I assume is because the document didn't get remitted, even though it was electronically accepted and I have a bank record of my refund. I definitely filed with TurboTax, but the lapse has delayed my filing by at least a month this year. Part of why I've returned and paid to use TurboTax every year is to keep previous years' records in one place. Since I paid to file with TurboTax last year, accessing my previous AGI / tax return is a pretty basic/core function that I expect to work as a paying customer (especially considering what we pay to use this software for just a few hours once a year). The product and experience were of otherwise high quality, but this is a core user flow that stopped my return in its tracks, and feels unacceptable considering what I paid. I will plan to file elsewhere next year.
Date published: 2023-09-22
All TurboTax® Offerings Reviews - Page 23