TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Awesome experience!! Awesome experience!! Great expert - very knowledgeable!
Date published: 2023-04-17
Rated 2 out of 5 by from Poor transition and reentering of information Confusing...does not follow same flow as last year nor does it explain the changes
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is a good product. Can be vague at times I've used TurboTax for multiple filings. It can be vague on what is missing, but overall my experiences have been good.
Date published: 2023-04-17
Rated 1 out of 5 by from Horrible experience Last time ever using TurboTax! In future years I will just go to a professional and have them done. It will be quicker and done correctly. First take at doing it there was an error and the system would not allow me to correct it. Stupid logic error in your software. So after 2 hours of work. I clears and restarted. It also double-charged me.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and resourceful! I've been using Turbo tax for a few years and it is always easy to navigate. The helpful tips and tools make help me avoid mistakes and I clearly understand every step of the process. I have peace of mind about filing my taxes for sure.
Date published: 2023-04-17
Rated 1 out of 5 by from Not clear turbo tax live experts are great, but software to file old tax returns via mail for past years is confusing/lacks sufficient guidance.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to learn from help articles I did not need to engage with anyone. I did just fine on my own, I keep good records.
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful TurboTax has done my returns for several years.I use them because it's easy to understand
Date published: 2023-04-17
Rated 3 out of 5 by from got it done got it done last minute, quick and easy, the photos were particularly convenient
Date published: 2023-04-17
Rated 4 out of 5 by from Very Good Overall experience Was able to Navigate the site easily with helpful tips all over. The buttons prompted me towards the correct areas.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1845
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome experience!! Awesome experience!! Great expert - very knowledgeable!
Date published: 2023-04-17
Rated 2 out of 5 by from Poor transition and reentering of information Confusing...does not follow same flow as last year nor does it explain the changes
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is a good product. Can be vague at times I've used TurboTax for multiple filings. It can be vague on what is missing, but overall my experiences have been good.
Date published: 2023-04-17
Rated 1 out of 5 by from Horrible experience Last time ever using TurboTax! In future years I will just go to a professional and have them done. It will be quicker and done correctly. First take at doing it there was an error and the system would not allow me to correct it. Stupid logic error in your software. So after 2 hours of work. I clears and restarted. It also double-charged me.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and resourceful! I've been using Turbo tax for a few years and it is always easy to navigate. The helpful tips and tools make help me avoid mistakes and I clearly understand every step of the process. I have peace of mind about filing my taxes for sure.
Date published: 2023-04-17
Rated 1 out of 5 by from Not clear turbo tax live experts are great, but software to file old tax returns via mail for past years is confusing/lacks sufficient guidance.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to learn from help articles I did not need to engage with anyone. I did just fine on my own, I keep good records.
Date published: 2023-04-17
Rated 5 out of 5 by from Very helpful TurboTax has done my returns for several years.I use them because it's easy to understand
Date published: 2023-04-17
Rated 3 out of 5 by from got it done got it done last minute, quick and easy, the photos were particularly convenient
Date published: 2023-04-17
Rated 4 out of 5 by from Very Good Overall experience Was able to Navigate the site easily with helpful tips all over. The buttons prompted me towards the correct areas.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1845