TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from 8 Years Filing with TurboTax, 0 Regrets At this point, I can't imagine doing my taxes any other way. Next year, when my return is more complicated because of starting a new business, I know I'll still come back to TurboTax to file, though I will perhaps finally try having one of their experts take care of it all for me. Can highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful experience I really appreciated the easy format of the site, the way that it guided me through small-business deductions I had never thought of, and the ease with which I was able to submit electronically - 5 stars!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is awesome Super easy to use, accurate, quick and from the comfort of your home you can complete the return and electronically file
Date published: 2023-04-17
Rated 2 out of 5 by from Core functions OK; error in College Credit The basic feature set of TurboTax has been pretty good for many years now. The step-by-step interview process handles the actual logic in a (mostly) easy to understand way. One canalso call up detailed worksheets used to perform calculations. It would be nice if one could see the relationship between the data in these two completely separate user intefaces. But the feature set has been entirely static, so I'm not really sure that they are investing in the product or just reaping profits. HOWEVER, it made a spectacular error in calculating eligibility for the American Opportunity Tax Credit. It applied qualified expenses first to determining the eligibility of expenses for 529 distributions, thus leaving no expenses for the AOTC. I would have missed out on $2500 per college kid if I hadn't caught the error. The software has a snazzy animation showing that it's "maximizing" your education-related credits. Yet it failed spectacularly at this. I wonder how many millions of dollars have been missed-out on because of this error?
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user friendly! Turbo Tax is easy to use, for anyone! User friendly!!
Date published: 2023-04-17
Rated 4 out of 5 by from Free State wasn't allowed When I prepared a friend's tax return, I denied the free state so that I could use it with my tax return. I paid for her WI state return. Then I did my taxes and it asked for payment. What happened to my free State? I had to pay $25 twice for two returns!!!
Date published: 2023-04-17
Rated 5 out of 5 by from easy and fast to do Fastest way to do your taxes allowing you do sit back and save time
Date published: 2023-04-17
Rated 5 out of 5 by from So easy! Fast. easy and highly recommended. Makes taxes easy.
Date published: 2023-04-17
Rated 5 out of 5 by from review As usual, turbo tax did an excellent job of my complex tax situation.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax as good as usual except Turbo Tax has always been quick, easy to use and my way of preparing taxes for well over twenty years. I have never liked the additional cost to eFile state returns. It is to everyone's advantage to eFile state returns, far quicker and easier for state and saves them big bucks in processing returns. Charging the taxpayer to save them money is ridiculous. This year TurboTax's login procedure had problems necessitating me to login as a guest in order to pay for the state eFiling. Shame on You!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1810
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 8 Years Filing with TurboTax, 0 Regrets At this point, I can't imagine doing my taxes any other way. Next year, when my return is more complicated because of starting a new business, I know I'll still come back to TurboTax to file, though I will perhaps finally try having one of their experts take care of it all for me. Can highly recommend.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful experience I really appreciated the easy format of the site, the way that it guided me through small-business deductions I had never thought of, and the ease with which I was able to submit electronically - 5 stars!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is awesome Super easy to use, accurate, quick and from the comfort of your home you can complete the return and electronically file
Date published: 2023-04-17
Rated 2 out of 5 by from Core functions OK; error in College Credit The basic feature set of TurboTax has been pretty good for many years now. The step-by-step interview process handles the actual logic in a (mostly) easy to understand way. One canalso call up detailed worksheets used to perform calculations. It would be nice if one could see the relationship between the data in these two completely separate user intefaces. But the feature set has been entirely static, so I'm not really sure that they are investing in the product or just reaping profits. HOWEVER, it made a spectacular error in calculating eligibility for the American Opportunity Tax Credit. It applied qualified expenses first to determining the eligibility of expenses for 529 distributions, thus leaving no expenses for the AOTC. I would have missed out on $2500 per college kid if I hadn't caught the error. The software has a snazzy animation showing that it's "maximizing" your education-related credits. Yet it failed spectacularly at this. I wonder how many millions of dollars have been missed-out on because of this error?
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is very user friendly! Turbo Tax is easy to use, for anyone! User friendly!!
Date published: 2023-04-17
Rated 4 out of 5 by from Free State wasn't allowed When I prepared a friend's tax return, I denied the free state so that I could use it with my tax return. I paid for her WI state return. Then I did my taxes and it asked for payment. What happened to my free State? I had to pay $25 twice for two returns!!!
Date published: 2023-04-17
Rated 5 out of 5 by from easy and fast to do Fastest way to do your taxes allowing you do sit back and save time
Date published: 2023-04-17
Rated 5 out of 5 by from So easy! Fast. easy and highly recommended. Makes taxes easy.
Date published: 2023-04-17
Rated 5 out of 5 by from review As usual, turbo tax did an excellent job of my complex tax situation.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax as good as usual except Turbo Tax has always been quick, easy to use and my way of preparing taxes for well over twenty years. I have never liked the additional cost to eFile state returns. It is to everyone's advantage to eFile state returns, far quicker and easier for state and saves them big bucks in processing returns. Charging the taxpayer to save them money is ridiculous. This year TurboTax's login procedure had problems necessitating me to login as a guest in order to pay for the state eFiling. Shame on You!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1810