TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from So Easy So glad I use Turbo tax. I used to do it years ago by pen and paper. Glad that's over.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is awesome! The experts were very helpful and knowledgeable.The software itself was easy to use.
Date published: 2021-02-25
Rated 5 out of 5 by from easy to use easy to use, simple, populate from last year and save time
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Amazing and will always us turbo tax. They help me amazing.
Date published: 2021-02-25
Rated 5 out of 5 by from Never Used Anything Else I have used Turbo Tax for years, ever since H&R Block screwed up my tax return. Easy step by step, pulls date from past years and keeps records.
Date published: 2021-02-25
Rated 5 out of 5 by from Great program very user friendly and easy to navigate and make changes
Date published: 2021-02-25
Rated 5 out of 5 by from Terri is the best. After a trip up with an old return, Terri was able to kindly identify the problem and assist me in correcting it. I am so grateful to her and I'm beyond appreciative of her patience and direct approach.
Date published: 2021-02-25
Rated 2 out of 5 by from Almost couldn't e-file The program at first wouldn't let me e-file our partnership return. It kept looping through the final-check process and insisting I enter something for Virginia Schedule 502A, when my pass-through entity isn't required to include it. There was no apparent way to delete the form. This is a big problem because Virginia requires e-filing of partnership returns. Competent phone support was difficult to obtain, too. I talked to a succession of support agents, most of whom didn't know what to do or simply disconnected me in the middle of our call. We had several problems with screen sharing. They kept insisting I hit Shift + Enter to provide a 6-digit pin, but that procedure only works within a web browser at the Intuit website and NOT from within the desktop application. The final agent I talked to was able to get me to install Glance, which solved this problem. Thankfully, she was also experienced and patient enough to work with me through the desktop program--which she said she was not familiar with--until we eventually were able to delete Virginia Schedule 502A from my return and then to successfully file. There must be a serious bug in the user interface for Turbotax Business in that it was insisting I file this form that I do not need. Further, it seemed to have completely skipped over the need to include a Virginia Schedule VK-1, which the last support agent thankfully was able to catch as well. I may have to seriously reconsider using this Turbotax product next year.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Once the Covid forms were available everything went smooth.
Date published: 2021-02-25
Rated 2 out of 5 by from Too Expensive Seems like it’s getting more expensive to use turbo tax I don’t think I will be returning next year
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 179
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So Easy So glad I use Turbo tax. I used to do it years ago by pen and paper. Glad that's over.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is awesome! The experts were very helpful and knowledgeable.The software itself was easy to use.
Date published: 2021-02-25
Rated 5 out of 5 by from easy to use easy to use, simple, populate from last year and save time
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Amazing and will always us turbo tax. They help me amazing.
Date published: 2021-02-25
Rated 5 out of 5 by from Never Used Anything Else I have used Turbo Tax for years, ever since H&R Block screwed up my tax return. Easy step by step, pulls date from past years and keeps records.
Date published: 2021-02-25
Rated 5 out of 5 by from Great program very user friendly and easy to navigate and make changes
Date published: 2021-02-25
Rated 5 out of 5 by from Terri is the best. After a trip up with an old return, Terri was able to kindly identify the problem and assist me in correcting it. I am so grateful to her and I'm beyond appreciative of her patience and direct approach.
Date published: 2021-02-25
Rated 2 out of 5 by from Almost couldn't e-file The program at first wouldn't let me e-file our partnership return. It kept looping through the final-check process and insisting I enter something for Virginia Schedule 502A, when my pass-through entity isn't required to include it. There was no apparent way to delete the form. This is a big problem because Virginia requires e-filing of partnership returns. Competent phone support was difficult to obtain, too. I talked to a succession of support agents, most of whom didn't know what to do or simply disconnected me in the middle of our call. We had several problems with screen sharing. They kept insisting I hit Shift + Enter to provide a 6-digit pin, but that procedure only works within a web browser at the Intuit website and NOT from within the desktop application. The final agent I talked to was able to get me to install Glance, which solved this problem. Thankfully, she was also experienced and patient enough to work with me through the desktop program--which she said she was not familiar with--until we eventually were able to delete Virginia Schedule 502A from my return and then to successfully file. There must be a serious bug in the user interface for Turbotax Business in that it was insisting I file this form that I do not need. Further, it seemed to have completely skipped over the need to include a Virginia Schedule VK-1, which the last support agent thankfully was able to catch as well. I may have to seriously reconsider using this Turbotax product next year.
Date published: 2021-02-25
Rated 5 out of 5 by from Easy Once the Covid forms were available everything went smooth.
Date published: 2021-02-25
Rated 2 out of 5 by from Too Expensive Seems like it’s getting more expensive to use turbo tax I don’t think I will be returning next year
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 179