TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from A shadow of its former self. I'd been using TT for almost 40 years. I bought the CD. Installed it. And did all the returns for my family. Now I am fighting with an app. Tripping up on little things. Last year's AGI is not accepted, even though I am copying direct from last year's return. The software has stopped being a program to help taxpayers and morphed into a screening tool for the IRS.
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo is Great!!! Quick, fast and easy and looking forward to them again next year. GOO TURBOO!!!!
Date published: 2023-05-01
Rated 5 out of 5 by from Great experience Crystal helped me, I have a learning disability. haha
Date published: 2023-05-01
Rated 5 out of 5 by from TurboTax is Great! Quick and easy service to use and you can files your tax for free.
Date published: 2023-05-01
Rated 1 out of 5 by from Expensive an inefficient I highly recommend you just go with a professional it will cost you just as much and you will not have to deal with the software headache that this is
Date published: 2023-05-01
Rated 5 out of 5 by from Well-done Heather is very attentive and walk me through in every details. She has a lot of patience and endurance. Five star to her
Date published: 2023-05-01
Rated 5 out of 5 by from Excellent Easy to follow along. Took about 2 hours to finish but I think it will be faster in the future!
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax User for over 20 years I have used Turbo Tax for more years that I can remember. I have used both the Personal and my Business taxes with Turbo Taxes. I must like it if I am still using it for over 20 years. Thee only problem I have is some items are not clear in the instructions or explanations. I don't want to take the time for a phone call or chat and would prefer having a place to go to with my question by just typing it in and get a question answered in a fairly reasonable time. I have grown kids and in 2018 closed my businesses due to illness, and am retired. I feel well enough now so I may pick up a client or two this year, so may file Schedule C for 2023. Just enough work to keep me active and involved.
Date published: 2023-05-01
Rated 5 out of 5 by from Great tax platform It was easy to navigate and little or no problems filing
Date published: 2023-05-01
Rated 5 out of 5 by from It is good It took a lot longer than I was hoping and Beverley left me hanging. She was hwlping me and said it was under review and then I heard nothing. Anthony was rhen placed on my return and told me she had signed off for the year and apologized that I was left hangin as I was supposedly supposed to have received an email which i didn't receive. I will deffinetly want to work with him next year!
Date published: 2023-05-01
All TurboTax® Offerings Reviews - Page 179
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from A shadow of its former self. I'd been using TT for almost 40 years. I bought the CD. Installed it. And did all the returns for my family. Now I am fighting with an app. Tripping up on little things. Last year's AGI is not accepted, even though I am copying direct from last year's return. The software has stopped being a program to help taxpayers and morphed into a screening tool for the IRS.
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo is Great!!! Quick, fast and easy and looking forward to them again next year. GOO TURBOO!!!!
Date published: 2023-05-01
Rated 5 out of 5 by from Great experience Crystal helped me, I have a learning disability. haha
Date published: 2023-05-01
Rated 5 out of 5 by from TurboTax is Great! Quick and easy service to use and you can files your tax for free.
Date published: 2023-05-01
Rated 1 out of 5 by from Expensive an inefficient I highly recommend you just go with a professional it will cost you just as much and you will not have to deal with the software headache that this is
Date published: 2023-05-01
Rated 5 out of 5 by from Well-done Heather is very attentive and walk me through in every details. She has a lot of patience and endurance. Five star to her
Date published: 2023-05-01
Rated 5 out of 5 by from Excellent Easy to follow along. Took about 2 hours to finish but I think it will be faster in the future!
Date published: 2023-05-01
Rated 5 out of 5 by from Turbo Tax User for over 20 years I have used Turbo Tax for more years that I can remember. I have used both the Personal and my Business taxes with Turbo Taxes. I must like it if I am still using it for over 20 years. Thee only problem I have is some items are not clear in the instructions or explanations. I don't want to take the time for a phone call or chat and would prefer having a place to go to with my question by just typing it in and get a question answered in a fairly reasonable time. I have grown kids and in 2018 closed my businesses due to illness, and am retired. I feel well enough now so I may pick up a client or two this year, so may file Schedule C for 2023. Just enough work to keep me active and involved.
Date published: 2023-05-01
Rated 5 out of 5 by from Great tax platform It was easy to navigate and little or no problems filing
Date published: 2023-05-01
Rated 5 out of 5 by from It is good It took a lot longer than I was hoping and Beverley left me hanging. She was hwlping me and said it was under review and then I heard nothing. Anthony was rhen placed on my return and told me she had signed off for the year and apologized that I was left hangin as I was supposedly supposed to have received an email which i didn't receive. I will deffinetly want to work with him next year!
Date published: 2023-05-01
All TurboTax® Offerings Reviews - Page 179