TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from IS A SIMPLE TAX FILLING SOFWARE. i HAVE BEEN USING TURBO TAX FOR MANY YEARS. I USED TO WORK WITH H&R BLOCK. I FIND TURBOTAX TO BE EASY TO WALK THROUGH AND IT GIVES YOU INFORMATION WITH YOU ARE NOT CLEAR ABOOUT SOMETNIG. ONE THING THAT I ALWAYS STROUGLE WITH WHEN I AM FILLING MY TAXES, IS WHEN I HAVE TO ENTER MY HUSBAND ROYALTIES (SMALL AMOUNT) AND THE SYSTEM TAKES THE INFORMATION AS A MISSC AND WANTS ME TO ENTER EXPENES WHEN THERE ARE NO EXPENSES ON ROYALTIES. I WISH THERE WILL BE A SIMPLER WAY TO ENTER THE AMOUNT FOR ROYALTIES WITOUT THE TROUBLE. FOR NEW USERS, I WILL RECOMMNED TO HAVE AN EXPERT, REVIEWING YOUR RETURN BEFORE YOU FILE IT WITH THE IRS. THIS IS RECOMMENDED IF YOU HAVE DIFERENT TYPE OF INCOME AND NEED TO BE SURE THAT YOU ENTER THE INFORMATION CORRECLTY OR TO MAKE SURE THAT YOU ARE NOT MISSING A CREDIT THAT YOU WEREN'T AWARE OF.
Date published: 2023-04-17
Rated 3 out of 5 by from Price w/ RSUs Being Received/Discount Email Broken Hello, I hope all is well. The reason for providing this rating is due to two factors. The price of $119 and $59 (federal and state, respectively) for RSU income being received and no other transactions occurring seems rather steep. Curious if there is a way to implement a different pricing model where only RSUs disbursed with no other transactions present could be in a lower-priced bracket (especially those that are reporting a loss as mine did). Secondly, I had also received an email for 20% off my federal returns (sent to the email address indicated in this review) and upon clicking the discount link, it took me to the payment page where the discount was not applied. I appreciate the convenience and the streamlined nature of this platform, but I may look at other options such as OLT or similar if the pricing continues to trend as it is. Thank you for your time and consideration.
Date published: 2023-04-17
Rated 2 out of 5 by from Duped me into buying up I feel like I was duped into buying a higher bracket than I needed. I tried to go back to the normal/ simple version, but I was stuck with the high costing premium version. I want some of my money back!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is THE BEST I have used Turbo Tax for 17 years. They are the best. I will never use no other Tax Software
Date published: 2023-04-17
Rated 5 out of 5 by from This is very user-friendly and convenient The help menu has very comprehensive explanations for any question you have.
Date published: 2023-04-17
Rated 4 out of 5 by from Reliable, Good Software Good experience filling out information; wish it was a little easier to fill in portions when individuals are posted overseas for USGovt but for other than military reasons - Dept. of State, Commerce, DOD Civilian or any other USGovt Agency.
Date published: 2023-04-17
Rated 5 out of 5 by from Best yet I liked the reason why stuff changed review at the end. Liked it always took me back to the exact page I left off. Could have had more info about IRA.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great - Cryptocurrency Filers Turbo Tax was thorough as usual. I am a cryptocurrency user and holder and utilize TaxBit for my CSV files. One thing I would suggest to Turbo Tax, is to add an option for micro-transactions used when interacting with the blockchain for "Fees" to use the blockchain. I've had to go through and manually adjust these micro fees without cost basis and no gains; it just doesn't feel right having to manually go through and do this and they aren't reported as accurately as they could be. It's hard for a lot of systems to account for losses when they are less than one penny in actual USD value. Thank you!
Date published: 2023-04-17
Rated 3 out of 5 by from Unreliable fee information to start with I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm confident they considered all the details. I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1755
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from IS A SIMPLE TAX FILLING SOFWARE. i HAVE BEEN USING TURBO TAX FOR MANY YEARS. I USED TO WORK WITH H&R BLOCK. I FIND TURBOTAX TO BE EASY TO WALK THROUGH AND IT GIVES YOU INFORMATION WITH YOU ARE NOT CLEAR ABOOUT SOMETNIG. ONE THING THAT I ALWAYS STROUGLE WITH WHEN I AM FILLING MY TAXES, IS WHEN I HAVE TO ENTER MY HUSBAND ROYALTIES (SMALL AMOUNT) AND THE SYSTEM TAKES THE INFORMATION AS A MISSC AND WANTS ME TO ENTER EXPENES WHEN THERE ARE NO EXPENSES ON ROYALTIES. I WISH THERE WILL BE A SIMPLER WAY TO ENTER THE AMOUNT FOR ROYALTIES WITOUT THE TROUBLE. FOR NEW USERS, I WILL RECOMMNED TO HAVE AN EXPERT, REVIEWING YOUR RETURN BEFORE YOU FILE IT WITH THE IRS. THIS IS RECOMMENDED IF YOU HAVE DIFERENT TYPE OF INCOME AND NEED TO BE SURE THAT YOU ENTER THE INFORMATION CORRECLTY OR TO MAKE SURE THAT YOU ARE NOT MISSING A CREDIT THAT YOU WEREN'T AWARE OF.
Date published: 2023-04-17
Rated 3 out of 5 by from Price w/ RSUs Being Received/Discount Email Broken Hello, I hope all is well. The reason for providing this rating is due to two factors. The price of $119 and $59 (federal and state, respectively) for RSU income being received and no other transactions occurring seems rather steep. Curious if there is a way to implement a different pricing model where only RSUs disbursed with no other transactions present could be in a lower-priced bracket (especially those that are reporting a loss as mine did). Secondly, I had also received an email for 20% off my federal returns (sent to the email address indicated in this review) and upon clicking the discount link, it took me to the payment page where the discount was not applied. I appreciate the convenience and the streamlined nature of this platform, but I may look at other options such as OLT or similar if the pricing continues to trend as it is. Thank you for your time and consideration.
Date published: 2023-04-17
Rated 2 out of 5 by from Duped me into buying up I feel like I was duped into buying a higher bracket than I needed. I tried to go back to the normal/ simple version, but I was stuck with the high costing premium version. I want some of my money back!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is THE BEST I have used Turbo Tax for 17 years. They are the best. I will never use no other Tax Software
Date published: 2023-04-17
Rated 5 out of 5 by from This is very user-friendly and convenient The help menu has very comprehensive explanations for any question you have.
Date published: 2023-04-17
Rated 4 out of 5 by from Reliable, Good Software Good experience filling out information; wish it was a little easier to fill in portions when individuals are posted overseas for USGovt but for other than military reasons - Dept. of State, Commerce, DOD Civilian or any other USGovt Agency.
Date published: 2023-04-17
Rated 5 out of 5 by from Best yet I liked the reason why stuff changed review at the end. Liked it always took me back to the exact page I left off. Could have had more info about IRA.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great - Cryptocurrency Filers Turbo Tax was thorough as usual. I am a cryptocurrency user and holder and utilize TaxBit for my CSV files. One thing I would suggest to Turbo Tax, is to add an option for micro-transactions used when interacting with the blockchain for "Fees" to use the blockchain. I've had to go through and manually adjust these micro fees without cost basis and no gains; it just doesn't feel right having to manually go through and do this and they aren't reported as accurately as they could be. It's hard for a lot of systems to account for losses when they are less than one penny in actual USD value. Thank you!
Date published: 2023-04-17
Rated 3 out of 5 by from Unreliable fee information to start with I started with the filing with $0 fee and then during the middile of the thefiling i had to upgrade for a $29 fee. After that reason it gave some random reason and forced me to upgrade to a $59 fee. After I gave my bank details and submitted, the final fee was $98. Why don't you just show how much it will cost in the beginning so that I don't waste my time.
Date published: 2023-04-17
Rated 5 out of 5 by from I'm confident they considered all the details. I tried H&R Block, but it would not let me enter information for a tax break that I have used for years. TurboTax asked for the information and properly put it into the tax form.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1755