TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Very helpful for confusing tax situations I am a US citizen but live and work outside of the US full time. That can create tricky situations when reporting income, so I purchased the Live Assisted Deluxe package to get help throughout the process. Some of the tax agents were better than others which is why I rated 4 stars instead of 5. But I was able to get through my taxes in 68 minutes which is probably 10x faster than if I had did it alone. Thank you.
Date published: 2023-04-17
Rated 1 out of 5 by from Very difficult online I did not like the on-line option and having to type in each response before going to the next. I prefer to see the whole form and fill it out that way. Did I have to pay for this twice??? I paid for this a Best Buy and then had to pay again when I electronically filed.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Terrific Turbo Tax is user friendly, fast today (4/17/2023), and has an attractive and cheerful graphical user interface.
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use I was nervous to do my taxes for the first time using a 1099 instead of a W2 but I was walked through the process and when I had questions, the answers were easy to find without even leaving the page I was on
Date published: 2023-04-17
Rated 5 out of 5 by from Simple, Great Easy to use and able to do my taxes in a timely manor.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax my way I have filed both my I have filed both my Federal and State returns using Turbo Tax. It is fast, easy and convenient. It was also free for me to file my returns. I don't have to leave my home like I did in the past when I used my account. My tax returns are always right on point. I will always file my taxes using Turbo Tax. I highly recommend you try Turbo Tax, which could save you time and money.
Date published: 2023-04-17
Rated 1 out of 5 by from Not happy. I use both the Quickbooks Self-Employed Product as well as TurboTax. I do not use an automobile at all for work and I can not export from Quickbooks into TurboTax because you all added a car I don't have and caused me to have to manually put everything in. Why am I even paying for a product that doesn't work properly. Not every gig worker uses a car and the option to not use that isn't there. Waste of time and money. NOT HAPPY!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax = Taxes Done Fast & 'Easy' We had all the documentation for the taxes in one file. Two hours later, taxes were done. Max Return Received. It gets better and more intuitive every year. Secure and Safe.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use but pricey I managed to complete without help from Live Agent. Gets more expensive each year.
Date published: 2023-04-17
Rated 5 out of 5 by from awesome she was really good and knowledgeable. And very informative
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very helpful for confusing tax situations I am a US citizen but live and work outside of the US full time. That can create tricky situations when reporting income, so I purchased the Live Assisted Deluxe package to get help throughout the process. Some of the tax agents were better than others which is why I rated 4 stars instead of 5. But I was able to get through my taxes in 68 minutes which is probably 10x faster than if I had did it alone. Thank you.
Date published: 2023-04-17
Rated 1 out of 5 by from Very difficult online I did not like the on-line option and having to type in each response before going to the next. I prefer to see the whole form and fill it out that way. Did I have to pay for this twice??? I paid for this a Best Buy and then had to pay again when I electronically filed.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is Terrific Turbo Tax is user friendly, fast today (4/17/2023), and has an attractive and cheerful graphical user interface.
Date published: 2023-04-17
Rated 5 out of 5 by from easy to use I was nervous to do my taxes for the first time using a 1099 instead of a W2 but I was walked through the process and when I had questions, the answers were easy to find without even leaving the page I was on
Date published: 2023-04-17
Rated 5 out of 5 by from Simple, Great Easy to use and able to do my taxes in a timely manor.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax my way I have filed both my I have filed both my Federal and State returns using Turbo Tax. It is fast, easy and convenient. It was also free for me to file my returns. I don't have to leave my home like I did in the past when I used my account. My tax returns are always right on point. I will always file my taxes using Turbo Tax. I highly recommend you try Turbo Tax, which could save you time and money.
Date published: 2023-04-17
Rated 1 out of 5 by from Not happy. I use both the Quickbooks Self-Employed Product as well as TurboTax. I do not use an automobile at all for work and I can not export from Quickbooks into TurboTax because you all added a car I don't have and caused me to have to manually put everything in. Why am I even paying for a product that doesn't work properly. Not every gig worker uses a car and the option to not use that isn't there. Waste of time and money. NOT HAPPY!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax = Taxes Done Fast & 'Easy' We had all the documentation for the taxes in one file. Two hours later, taxes were done. Max Return Received. It gets better and more intuitive every year. Secure and Safe.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax is easy to use but pricey I managed to complete without help from Live Agent. Gets more expensive each year.
Date published: 2023-04-17
Rated 5 out of 5 by from awesome she was really good and knowledgeable. And very informative
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1684