TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo Tax Deluxe Overall it was fairly easy. Got stuck on a couple of items, but made it through.
Date published: 2023-04-17
Rated 1 out of 5 by from Errors Hard to correct errors, it just keeps making me go in circles. It needs help.
Date published: 2023-04-17
Rated 1 out of 5 by from Free is *not* free I tried to use the free version. My tax situation required me to pay $59 for an upgraded version. At the end somehow $59 became $157.
Date published: 2023-04-17
Rated 3 out of 5 by from Language Barrier/Long Time I talked with one of your Tax Experts; she was very friendly and kind but her accent was so strong that it was hard to understand her. I kept asking her again what she was saying to try to understand her. Also, I was on the phone for 45 minutes, waiting for help. In the end we deleted a form and I reentered the form. It was not worth the $80 I had to pay to be told to delete form and reenter it. The actual software product is very good and I have used it for seven years. I will continue to use it and hope that I do not need to use Live experience.
Date published: 2023-04-17
Rated 5 out of 5 by from I file every year with TurboTax! LOVE IT I file every year with TurboTax! LOVE IT easy and fast. BUT the price is a little high now.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is an excellent tool! Turbo Tax is simple to use. The most complicate part of filing is gathering and calculating expense categories and receipts...which is not a TurboTax issue. Once the data is collected, the form process is simple.
Date published: 2023-04-17
Rated 4 out of 5 by from AWESOME1 very helpful and easy and easy to understand. keeps info saved
Date published: 2023-04-17
Rated 5 out of 5 by from I love using Turbo Tax! Every step asks you simplified questions. The system tells you when something is uncommon for most taxpayers. There are many options to talk with a tax expert as you move through the process.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Application It makes things easier. Takes you though the important steps.
Date published: 2023-04-17
Rated 3 out of 5 by from No Longer Intuitive The experience is no longer intuitive. You're asked to upgrade time and time again. Sometimes when you need to, other times simply for them to make a few extra dollars. Pricing seems to fluctuate and there is no easy way to check what services you're paying for. At one point I was only going to be charged $89 for the premium package. After reverting to free and then back to premium, the price was up to $119. That makes no sense to me. The side panel menus are too broad and you end up going over the same info over and over again if you wish to go back and click on something specific. Still, beats filing on paper.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1682
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Deluxe Overall it was fairly easy. Got stuck on a couple of items, but made it through.
Date published: 2023-04-17
Rated 1 out of 5 by from Errors Hard to correct errors, it just keeps making me go in circles. It needs help.
Date published: 2023-04-17
Rated 1 out of 5 by from Free is *not* free I tried to use the free version. My tax situation required me to pay $59 for an upgraded version. At the end somehow $59 became $157.
Date published: 2023-04-17
Rated 3 out of 5 by from Language Barrier/Long Time I talked with one of your Tax Experts; she was very friendly and kind but her accent was so strong that it was hard to understand her. I kept asking her again what she was saying to try to understand her. Also, I was on the phone for 45 minutes, waiting for help. In the end we deleted a form and I reentered the form. It was not worth the $80 I had to pay to be told to delete form and reenter it. The actual software product is very good and I have used it for seven years. I will continue to use it and hope that I do not need to use Live experience.
Date published: 2023-04-17
Rated 5 out of 5 by from I file every year with TurboTax! LOVE IT I file every year with TurboTax! LOVE IT easy and fast. BUT the price is a little high now.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is an excellent tool! Turbo Tax is simple to use. The most complicate part of filing is gathering and calculating expense categories and receipts...which is not a TurboTax issue. Once the data is collected, the form process is simple.
Date published: 2023-04-17
Rated 4 out of 5 by from AWESOME1 very helpful and easy and easy to understand. keeps info saved
Date published: 2023-04-17
Rated 5 out of 5 by from I love using Turbo Tax! Every step asks you simplified questions. The system tells you when something is uncommon for most taxpayers. There are many options to talk with a tax expert as you move through the process.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Application It makes things easier. Takes you though the important steps.
Date published: 2023-04-17
Rated 3 out of 5 by from No Longer Intuitive The experience is no longer intuitive. You're asked to upgrade time and time again. Sometimes when you need to, other times simply for them to make a few extra dollars. Pricing seems to fluctuate and there is no easy way to check what services you're paying for. At one point I was only going to be charged $89 for the premium package. After reverting to free and then back to premium, the price was up to $119. That makes no sense to me. The side panel menus are too broad and you end up going over the same info over and over again if you wish to go back and click on something specific. Still, beats filing on paper.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1682