TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 1 out of 5 by from Pushing the Upgrade? I have been using Turbo Tax since 1996. This version was very hard to use compared to past years. I couldn't refer to worksheets, some of the elements lacked definition, and it was buggy. I had to exit a few times to start again. This is the first time that I am not confident with how I filed my tax returns. I'm suspicious that it might be because they really want you to upgrade. I may not use Turbo Tax again.
Date published: 2021-03-01
Rated 4 out of 5 by from Great but couldn't fix an issue I always file with Turbo Tax and it is usually great. This year I did it on my phone instead of a computer. I ran into an issue with my state return and couldn't figure out how to fix. It had copied over my child care info from the previous year and I didn't use this child care provider this last year. It was impossible for me to figure out how to remove it. I ended up having to drive to my step mom's house to use the computer where I was able to ask a question and figure out how to remove it. Once I asked the question, it was real simple instructions on how to fix it. But I was very inconvenienced and spent hours on my phone trying to fix the issue.
Date published: 2021-03-01
Rated 5 out of 5 by from Hmmm one concern I have used Turbo Tax consistently for more than 15 years. I trust it but this year am wondering why my wife and I didn't qualify in Ohio for a joint return credit. It seems that our income and tax payments were sufficient to qualify and were not much different from previous years when we qualified. Could there be a mistake in your programming?
Date published: 2021-03-01
Rated 5 out of 5 by from very cool I love how helpful they are. It really made the process fun!
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax great I like the checks over and over and over and over and over.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the BEST! I love using TurboTax. It is easy, and they prompt you for information, and they verify you don't forget anything. Love it! This is my 8th year in a row filing with TurboTax. Only, in future, I need to look up a coupon code BEFORE I start because they don't actually use coupon codes, just a link. I need to remember that.
Date published: 2021-03-01
Rated 4 out of 5 by from Better then h&r block Like that they charge for their job not by how much money u get back like other companies
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is very easy to use. I highly recommend.
Date published: 2021-03-01
Rated 4 out of 5 by from Business Software for Small Business I have a small LLC to make some money apart from my full time Job and the Tax Software ask the right questions and explains why it need certain details
Date published: 2021-03-01
Rated 5 out of 5 by from Fast & Easy This was my first time preparing my own taxes and the Turbo Tax tool made the process very simple. This is a wonderful service.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1682
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Pushing the Upgrade? I have been using Turbo Tax since 1996. This version was very hard to use compared to past years. I couldn't refer to worksheets, some of the elements lacked definition, and it was buggy. I had to exit a few times to start again. This is the first time that I am not confident with how I filed my tax returns. I'm suspicious that it might be because they really want you to upgrade. I may not use Turbo Tax again.
Date published: 2021-03-01
Rated 4 out of 5 by from Great but couldn't fix an issue I always file with Turbo Tax and it is usually great. This year I did it on my phone instead of a computer. I ran into an issue with my state return and couldn't figure out how to fix. It had copied over my child care info from the previous year and I didn't use this child care provider this last year. It was impossible for me to figure out how to remove it. I ended up having to drive to my step mom's house to use the computer where I was able to ask a question and figure out how to remove it. Once I asked the question, it was real simple instructions on how to fix it. But I was very inconvenienced and spent hours on my phone trying to fix the issue.
Date published: 2021-03-01
Rated 5 out of 5 by from Hmmm one concern I have used Turbo Tax consistently for more than 15 years. I trust it but this year am wondering why my wife and I didn't qualify in Ohio for a joint return credit. It seems that our income and tax payments were sufficient to qualify and were not much different from previous years when we qualified. Could there be a mistake in your programming?
Date published: 2021-03-01
Rated 5 out of 5 by from very cool I love how helpful they are. It really made the process fun!
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax great I like the checks over and over and over and over and over.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the BEST! I love using TurboTax. It is easy, and they prompt you for information, and they verify you don't forget anything. Love it! This is my 8th year in a row filing with TurboTax. Only, in future, I need to look up a coupon code BEFORE I start because they don't actually use coupon codes, just a link. I need to remember that.
Date published: 2021-03-01
Rated 4 out of 5 by from Better then h&r block Like that they charge for their job not by how much money u get back like other companies
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is very easy to use. I highly recommend.
Date published: 2021-03-01
Rated 4 out of 5 by from Business Software for Small Business I have a small LLC to make some money apart from my full time Job and the Tax Software ask the right questions and explains why it need certain details
Date published: 2021-03-01
Rated 5 out of 5 by from Fast & Easy This was my first time preparing my own taxes and the Turbo Tax tool made the process very simple. This is a wonderful service.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1682