TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Great Product I have used this product over and over again. I would definitely recommend.
Date published: 2023-04-18
Rated 3 out of 5 by from Issue This year and last year, when I entered K-1 info from Line 20 (Z) regarding QBI deductions, it does not recognize that I did. The error message says to enter a dollar amount, which is clearly already shown. I have reentered a dozen times from the error message area as well as backing up to the original entry screen. Both years I finally removed it since it has no affect on the amount of tax I pay. How can it not register that a number is in the box??
Date published: 2023-04-18
Rated 5 out of 5 by from Made it PAINFULLY smooth! Easy Process! Clear Instructions and explanations!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was quick and easy This was the easiest way I have ever filed my taxes!
Date published: 2023-04-18
Rated 4 out of 5 by from Good but too many stops Easy for someone with multiple side hustle small businesses but there are way too many stops in the system. It adds unnecessary time.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easier this year with less glitches. This year was easier to file and I didn't have a glitches like a few times in the past. Yay!
Date published: 2023-04-18
Rated 5 out of 5 by from Ivy went above and beyond I loved Ivy, she was great and awesome energy. Give her a raise!
Date published: 2023-04-18
Rated 2 out of 5 by from Every Year TurboTax Gets Worse! Incredibly annoying that features are in online version but not desktop and vice-versa. Ridiculous that you are forced to use online version and then have to export/import. Crypto support only in online version. Features missing from online version: marking as estimated, viewing forms, importing .tax files. Useful help is virtually non-existent. You are better off doing an internet search for help - even for TurboTax usage itself! It's impossible to figure out what EasyStep step to go to for some form fields. This product could be so much better but Intuit obviously doesn't care to fix problems that exist year after year.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use First time using Turbotax with live help, I been using turbotax since the 90's. Worth the money.
Date published: 2023-04-18
Rated 3 out of 5 by from 2022 Tax Return Change the way the payment is completed. I did not submit the payment, however, when I paged to the payment page it said that I had made the payment. There is no breakdown of what you paid for only a total amount.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1672
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great Product I have used this product over and over again. I would definitely recommend.
Date published: 2023-04-18
Rated 3 out of 5 by from Issue This year and last year, when I entered K-1 info from Line 20 (Z) regarding QBI deductions, it does not recognize that I did. The error message says to enter a dollar amount, which is clearly already shown. I have reentered a dozen times from the error message area as well as backing up to the original entry screen. Both years I finally removed it since it has no affect on the amount of tax I pay. How can it not register that a number is in the box??
Date published: 2023-04-18
Rated 5 out of 5 by from Made it PAINFULLY smooth! Easy Process! Clear Instructions and explanations!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was quick and easy This was the easiest way I have ever filed my taxes!
Date published: 2023-04-18
Rated 4 out of 5 by from Good but too many stops Easy for someone with multiple side hustle small businesses but there are way too many stops in the system. It adds unnecessary time.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax was easier this year with less glitches. This year was easier to file and I didn't have a glitches like a few times in the past. Yay!
Date published: 2023-04-18
Rated 5 out of 5 by from Ivy went above and beyond I loved Ivy, she was great and awesome energy. Give her a raise!
Date published: 2023-04-18
Rated 2 out of 5 by from Every Year TurboTax Gets Worse! Incredibly annoying that features are in online version but not desktop and vice-versa. Ridiculous that you are forced to use online version and then have to export/import. Crypto support only in online version. Features missing from online version: marking as estimated, viewing forms, importing .tax files. Useful help is virtually non-existent. You are better off doing an internet search for help - even for TurboTax usage itself! It's impossible to figure out what EasyStep step to go to for some form fields. This product could be so much better but Intuit obviously doesn't care to fix problems that exist year after year.
Date published: 2023-04-18
Rated 5 out of 5 by from easy to use First time using Turbotax with live help, I been using turbotax since the 90's. Worth the money.
Date published: 2023-04-18
Rated 3 out of 5 by from 2022 Tax Return Change the way the payment is completed. I did not submit the payment, however, when I paged to the payment page it said that I had made the payment. There is no breakdown of what you paid for only a total amount.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1672