TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Loved it Fast and effective will use them again very easy to use
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax is fine I've used TT quite a few years now. It has run its course, all the cute little sayings about the biggest refund. I never get a refund, I don't like paying more taxes, just so I can get them back later. They mail you a 30% savings code that expires on Feb. 13 such a bogus ad. I will probably be using someone else in the future. You import your data and you still have to manual input things later.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Product Turbo Tax is a user-friendly tax product that I highly recommend for everyone who has a straightforward income scenario.
Date published: 2023-04-17
Rated 1 out of 5 by from Not what it used to be In the past I went with turbo tax as it was free to inexpensive. I regret using it this time as it was very expensive, I could have gone to a physical h& r block or something and paid the same, but I wouldn't have had the stress of doing it myself. Horrible experience!
Date published: 2023-04-17
Rated 5 out of 5 by from The Calvary - To the Rescue Fabulous even in April 17. Quick response, clear explanations. Andrea did a great job and transferred me to extra help. Saul was super - very knowledgeable. Stacy was excellent. Highest praise to the Live Help guys. Quick response too
Date published: 2023-04-17
Rated 3 out of 5 by from Competent program but awful to Navigate in Turbo Tax user for many years. The program works well, is quick, rather expensive for software but comparable with tax services. 2 complaints: Navigation is painful. Often can't easily skip from one section to another to check something. Also, it used to be possible to view IRS forms, or a specific form to help understand what my entries and the data on how my input is processed but I can't find a way to do that any more except when the return is complete and ready to file, or if a review question comes up but then I may be looking at something like a business asset without sufficient context to understand why the item is flagged, and even working with a TurboTax professional, we both had a difficult time understanding why an "invalid date" was flagged - had to go through the entire form and backtrack to determine the issue and how to handle it and fixing that issue raised another issue which seemed unrelated. You need to give more control to users! Constant touring through sections I've already completed is a waste of my time and adds frustration to a frustrating process.
Date published: 2023-04-17
Rated 1 out of 5 by from TURBOTAX It is a SELLING MACHINE. It held me locked into Premium Live edition. I went on the internet and to the Intuit site in an attempt to down grade the service. No luck. I went round and round. Very frustrated !!!!!!!!! I just pry my taxes are filled and payed !!
Date published: 2023-04-17
Rated 5 out of 5 by from Real good. Easy and fast way to file. Is free. you should tried
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best I love Turbo Tax, I wouldn’t have been able to do my taxes without their help.
Date published: 2023-04-17
Rated 2 out of 5 by from Slow Only works on desktop. card number wont submit and deletes and resets everytime i try
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1648
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Loved it Fast and effective will use them again very easy to use
Date published: 2023-04-17
Rated 3 out of 5 by from Turbo Tax is fine I've used TT quite a few years now. It has run its course, all the cute little sayings about the biggest refund. I never get a refund, I don't like paying more taxes, just so I can get them back later. They mail you a 30% savings code that expires on Feb. 13 such a bogus ad. I will probably be using someone else in the future. You import your data and you still have to manual input things later.
Date published: 2023-04-17
Rated 5 out of 5 by from Great Product Turbo Tax is a user-friendly tax product that I highly recommend for everyone who has a straightforward income scenario.
Date published: 2023-04-17
Rated 1 out of 5 by from Not what it used to be In the past I went with turbo tax as it was free to inexpensive. I regret using it this time as it was very expensive, I could have gone to a physical h& r block or something and paid the same, but I wouldn't have had the stress of doing it myself. Horrible experience!
Date published: 2023-04-17
Rated 5 out of 5 by from The Calvary - To the Rescue Fabulous even in April 17. Quick response, clear explanations. Andrea did a great job and transferred me to extra help. Saul was super - very knowledgeable. Stacy was excellent. Highest praise to the Live Help guys. Quick response too
Date published: 2023-04-17
Rated 3 out of 5 by from Competent program but awful to Navigate in Turbo Tax user for many years. The program works well, is quick, rather expensive for software but comparable with tax services. 2 complaints: Navigation is painful. Often can't easily skip from one section to another to check something. Also, it used to be possible to view IRS forms, or a specific form to help understand what my entries and the data on how my input is processed but I can't find a way to do that any more except when the return is complete and ready to file, or if a review question comes up but then I may be looking at something like a business asset without sufficient context to understand why the item is flagged, and even working with a TurboTax professional, we both had a difficult time understanding why an "invalid date" was flagged - had to go through the entire form and backtrack to determine the issue and how to handle it and fixing that issue raised another issue which seemed unrelated. You need to give more control to users! Constant touring through sections I've already completed is a waste of my time and adds frustration to a frustrating process.
Date published: 2023-04-17
Rated 1 out of 5 by from TURBOTAX It is a SELLING MACHINE. It held me locked into Premium Live edition. I went on the internet and to the Intuit site in an attempt to down grade the service. No luck. I went round and round. Very frustrated !!!!!!!!! I just pry my taxes are filled and payed !!
Date published: 2023-04-17
Rated 5 out of 5 by from Real good. Easy and fast way to file. Is free. you should tried
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is the best I love Turbo Tax, I wouldn’t have been able to do my taxes without their help.
Date published: 2023-04-17
Rated 2 out of 5 by from Slow Only works on desktop. card number wont submit and deletes and resets everytime i try
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1648