TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is very helpful! Carolyn C. was very helpful, and was there for me step by step. She did not rush me and told me to take my time. I really appreciate it.
Date published: 2023-04-17
Rated 5 out of 5 by from Great customer service! I am an 8 year customer. I had an issue with my online filing. Spoke with a customer service rep and she was so patient with me. She was able to fix the issue and made me feel even more confident using Turbo Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to understand. Love Turbo Tax . I have been filed my Tax return every year with Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but still has some confusing terms the software is easy to use but still has some confusing terms.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax I have used TurboTax for over a decade and intend to keep using it for as long as I file taxes
Date published: 2023-04-17
Rated 1 out of 5 by from Stop Lobbying to Keep Taxes Complicated There is no reason taxes should be so difficult and require software like Turbo Tax other than evil corporate greed. Turbo Tax and its parent company, Intuit, need to stop lobbying to keep taxes complicated and stop designing your up-sales and marketing consent forms to look like required steps. Truly a shameful evil company!
Date published: 2023-04-17
Rated 4 out of 5 by from good difficult at my age. struggled with computer. 12345
Date published: 2023-04-17
Rated 4 out of 5 by from Worked for me All went wellso far, I hope I do not get audited....
Date published: 2023-04-17
Rated 2 out of 5 by from Not as Good as it should be This is my first year using TT Business for a Trust return and I was disappointed. - No ability to import forms from my brokerage account - No ability to e-File Maryland (even though the state has now certified 7 other tax software vendors as I found out to call them to ask why e-File wasn't available!) - Poor handling of 1099-OID
Date published: 2023-04-17
Rated 5 out of 5 by from It was great considering. Everything was good with the exception; 1. Expensive, 2. No credit for Retired Military
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1644
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is very helpful! Carolyn C. was very helpful, and was there for me step by step. She did not rush me and told me to take my time. I really appreciate it.
Date published: 2023-04-17
Rated 5 out of 5 by from Great customer service! I am an 8 year customer. I had an issue with my online filing. Spoke with a customer service rep and she was so patient with me. She was able to fix the issue and made me feel even more confident using Turbo Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to understand. Love Turbo Tax . I have been filed my Tax return every year with Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but still has some confusing terms the software is easy to use but still has some confusing terms.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax I have used TurboTax for over a decade and intend to keep using it for as long as I file taxes
Date published: 2023-04-17
Rated 1 out of 5 by from Stop Lobbying to Keep Taxes Complicated There is no reason taxes should be so difficult and require software like Turbo Tax other than evil corporate greed. Turbo Tax and its parent company, Intuit, need to stop lobbying to keep taxes complicated and stop designing your up-sales and marketing consent forms to look like required steps. Truly a shameful evil company!
Date published: 2023-04-17
Rated 4 out of 5 by from good difficult at my age. struggled with computer. 12345
Date published: 2023-04-17
Rated 4 out of 5 by from Worked for me All went wellso far, I hope I do not get audited....
Date published: 2023-04-17
Rated 2 out of 5 by from Not as Good as it should be This is my first year using TT Business for a Trust return and I was disappointed. - No ability to import forms from my brokerage account - No ability to e-File Maryland (even though the state has now certified 7 other tax software vendors as I found out to call them to ask why e-File wasn't available!) - Poor handling of 1099-OID
Date published: 2023-04-17
Rated 5 out of 5 by from It was great considering. Everything was good with the exception; 1. Expensive, 2. No credit for Retired Military
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1644