TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Simple Very easy. Love how it gets easier every year with fewer questions and the smarter software.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the best TurboTax walks you through every step -- couldn't be easier
Date published: 2021-03-01
Rated 1 out of 5 by from Do not recommend Although I've used Turbo Tax in the past with great success this year the program was cumbersome, kept repeating screens I'd already filled and then couldn't efile due to a Covid question. Will not be back. Do it yourself and save $90.00.
Date published: 2021-03-01
Rated 5 out of 5 by from Super easy! Great and easy to use. Will only be using this from now on!
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo Tax is good, but can be better Navigating needs to be more robust so we can make/check data entry anywhere in the application during the process without having to page through multiple screens. There should be a feature that caters for removing and entering data to see the tax implications of data changes.
Date published: 2021-03-01
Rated 2 out of 5 by from Turbo tax system and customer service I have enjoyed how easy Turbo tax has been to use that last couple years however the system this year (2021 filling for 2020) was very frustrating. The Q&A automatic generator was not helpful in any way. I sat on hold for 30 hour (with at least another 30 mins to go) for help from a representative. I did finally end up fixing this glitch on my own (by doing the same thing I had done several times before). I do feel like they need a system update to make things run smoother and to be able to find certain forms more easily.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is wonderful! It took me less than one hour to do my taxes! Thanks Turbo Tax!
Date published: 2021-03-01
Rated 5 out of 5 by from Example: TurboTax is awesome! Well this is the 4th year that ive used you guys and i love it! Told my girlfriend i wasnt going to help her unless she used TurboTax! Solid 5 stars
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax Incredibly Helpful and Cost-Effectice Easy to use. We used to have a tax accountant and realize now it was totally unnecessary. Love saving filing costs with Turbo Tax!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS AWSOME THIS WAS AN EASY PROCESS. THE BEST WAY TO FILE YOUR TAXES.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1606
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Simple Very easy. Love how it gets easier every year with fewer questions and the smarter software.
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is the best TurboTax walks you through every step -- couldn't be easier
Date published: 2021-03-01
Rated 1 out of 5 by from Do not recommend Although I've used Turbo Tax in the past with great success this year the program was cumbersome, kept repeating screens I'd already filled and then couldn't efile due to a Covid question. Will not be back. Do it yourself and save $90.00.
Date published: 2021-03-01
Rated 5 out of 5 by from Super easy! Great and easy to use. Will only be using this from now on!
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo Tax is good, but can be better Navigating needs to be more robust so we can make/check data entry anywhere in the application during the process without having to page through multiple screens. There should be a feature that caters for removing and entering data to see the tax implications of data changes.
Date published: 2021-03-01
Rated 2 out of 5 by from Turbo tax system and customer service I have enjoyed how easy Turbo tax has been to use that last couple years however the system this year (2021 filling for 2020) was very frustrating. The Q&A automatic generator was not helpful in any way. I sat on hold for 30 hour (with at least another 30 mins to go) for help from a representative. I did finally end up fixing this glitch on my own (by doing the same thing I had done several times before). I do feel like they need a system update to make things run smoother and to be able to find certain forms more easily.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is wonderful! It took me less than one hour to do my taxes! Thanks Turbo Tax!
Date published: 2021-03-01
Rated 5 out of 5 by from Example: TurboTax is awesome! Well this is the 4th year that ive used you guys and i love it! Told my girlfriend i wasnt going to help her unless she used TurboTax! Solid 5 stars
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax Incredibly Helpful and Cost-Effectice Easy to use. We used to have a tax accountant and realize now it was totally unnecessary. Love saving filing costs with Turbo Tax!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS AWSOME THIS WAS AN EASY PROCESS. THE BEST WAY TO FILE YOUR TAXES.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1606