TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from So simplistic! This tool is so simplistic to use. Walks you through everything that you need to know to file and makes the whole process fairly seamless. After I had collected all my documents it took me just over an hour to file. What a great platform.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but confusing in places Good but confusing in places. Requires annoying review.
Date published: 2023-04-17
Rated 5 out of 5 by from recommend used it b4 thumbs up! will use again! Aok. i hate reviewing
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great The experience is great every year I would recommend turbo tax to anyone that wants to do there own taxes
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use First time using this product for as a Trustee for an Irrevocable Trust. Product is user-friendly. Saved me tons of time and money. This was very helpful since trust fund is small and manageable.
Date published: 2023-04-17
Rated 5 out of 5 by from Terrific for Taxes Very easy to use. Help along the way, as needed. It is easy to correct errors
Date published: 2023-04-17
Rated 5 out of 5 by from Very satisified Very quick and easy it was a breeze and it found more money than I hoped.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax says its free but its NOT! First my state return I was only getting back %49 they charged me $59 so I paid them so I lost money! Then we get to the end there was another $39 charge then i get to pretty much the last page and another $59 charge! SO DO NOT BELIVE THEM WHEN THEY SAY IT FREE! $157 is not free. Oh and i never asked a live person for help that also cost more! Honestly I still have no idea why they charged me $59 for my federal!
Date published: 2023-04-17
Rated 3 out of 5 by from Convenient but prices are increasing. I have used turbo tax for over 5 years now. It's pretty easy and convenient. It used to be free no strings attached. There was 1 year they said based on my return they would have to charge me or I could use the IRS website to file (I did). This year I feel like I'm being charged for everything. I had to file a 2nd state tax return even though I didn't owe that state anything and they didn't owe me anything. Turbo tax is charging for both state returns and forcing me to upgrade to their premium service because I need to file in a 2nd state. Now I'm also being charged to pay Turbo Tax from my tax refund and to pay electronically what I owe in state taxes. My refund went from $400+ to about $120. Don't mind paying to have taxes done but this is with no actual assistance from a preparer as that would have been more.
Date published: 2023-04-17
Rated 5 out of 5 by from True professional help Tax time has always been stressful for me, even though I only file "simple" taxes. Filing my taxes was much easier and stress-free with the help of the TurboTax professional that filed my taxes for me
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1550
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So simplistic! This tool is so simplistic to use. Walks you through everything that you need to know to file and makes the whole process fairly seamless. After I had collected all my documents it took me just over an hour to file. What a great platform.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but confusing in places Good but confusing in places. Requires annoying review.
Date published: 2023-04-17
Rated 5 out of 5 by from recommend used it b4 thumbs up! will use again! Aok. i hate reviewing
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax is great The experience is great every year I would recommend turbo tax to anyone that wants to do there own taxes
Date published: 2023-04-17
Rated 5 out of 5 by from Easy to Use First time using this product for as a Trustee for an Irrevocable Trust. Product is user-friendly. Saved me tons of time and money. This was very helpful since trust fund is small and manageable.
Date published: 2023-04-17
Rated 5 out of 5 by from Terrific for Taxes Very easy to use. Help along the way, as needed. It is easy to correct errors
Date published: 2023-04-17
Rated 5 out of 5 by from Very satisified Very quick and easy it was a breeze and it found more money than I hoped.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbo Tax says its free but its NOT! First my state return I was only getting back %49 they charged me $59 so I paid them so I lost money! Then we get to the end there was another $39 charge then i get to pretty much the last page and another $59 charge! SO DO NOT BELIVE THEM WHEN THEY SAY IT FREE! $157 is not free. Oh and i never asked a live person for help that also cost more! Honestly I still have no idea why they charged me $59 for my federal!
Date published: 2023-04-17
Rated 3 out of 5 by from Convenient but prices are increasing. I have used turbo tax for over 5 years now. It's pretty easy and convenient. It used to be free no strings attached. There was 1 year they said based on my return they would have to charge me or I could use the IRS website to file (I did). This year I feel like I'm being charged for everything. I had to file a 2nd state tax return even though I didn't owe that state anything and they didn't owe me anything. Turbo tax is charging for both state returns and forcing me to upgrade to their premium service because I need to file in a 2nd state. Now I'm also being charged to pay Turbo Tax from my tax refund and to pay electronically what I owe in state taxes. My refund went from $400+ to about $120. Don't mind paying to have taxes done but this is with no actual assistance from a preparer as that would have been more.
Date published: 2023-04-17
Rated 5 out of 5 by from True professional help Tax time has always been stressful for me, even though I only file "simple" taxes. Filing my taxes was much easier and stress-free with the help of the TurboTax professional that filed my taxes for me
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1550