TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from very helpful Debbi was very helpful , everything is all straightened out
Date published: 2021-02-24
Rated 4 out of 5 by from Easy and reliable except one thing. It's very easy! they even fetched some of my W2s automatically! Everything is so clear and on point, it's amazing. If your taxes are not complicated and pretty straightforward, don't hesitate. The expert that helped me was very helpful and on point. One thing that bothered me is that after i spent all this time and put all the numbers and documents believing that it's gonna be free, at the final step they let me know that i can't use the free edition because i have a ROTH 401k plan and i need to pay 90$. couldn't you say that from the beginning or at least when i put the 401k details in? at this point, i was already locked in and put all this effort that i just went along with it, but it feels like a "gotcha" moment that kinda disappointing (not the price, but the waiting for the last moment)
Date published: 2021-02-24
Rated 4 out of 5 by from im a little disappointed I have filed with Turbo Tax for many years and just in the last few have I had a problem. When we get to the section for paying my state taxes, Turbo Tax charges me $40 for the money to come out of my federal return when I have already paid using another method. I have tried everything possible to remedy this to no avail. Now I wonder if the state taxes will be paid again out of my Federal refund. I don't believe I will be using Turbo Tax next year. Very disappointed.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is very easy to use and awesome!!!! Ive used them for two years straight & I love it!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Super easy Very fast and simple to use. Had absolutely no issues navigating site.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for years....Secure updated trusted site
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is easy to use This was an easy process. I would recommend it.Fast acurate helpful.
Date published: 2021-02-24
Rated 2 out of 5 by from Deleting fees is near impossible While it's easy to use, it's near impossible to delete any fees that you select. I was trying to figure out how to access my prior years 1040. And accidentally did the premium. Needless to say, I was charged $150 put of my returns for something that I didn't need. I spent a hr and a half trying to figure out how to delete it and i was using the help messanger. in the end just sent it through because my time was more valuable than $150. I have had problems for 2 years now with those fees. And next year I'm just going to go to an accountant as it would probably be far cheaper to hire someone to do my taxes for me. Very disappointed. Will not use again.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is easy, reliable, and quick! I've been using Turbo tax for the last 3 years and I'll never use anything else!
Date published: 2021-02-24
Rated 5 out of 5 by from Oh What An Awesome Experience!!! This is my first time filing; I was recommended by S. Wadley. Just as she described, this website is user friendly especially being that I not too fund of computers.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1521
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very helpful Debbi was very helpful , everything is all straightened out
Date published: 2021-02-24
Rated 4 out of 5 by from Easy and reliable except one thing. It's very easy! they even fetched some of my W2s automatically! Everything is so clear and on point, it's amazing. If your taxes are not complicated and pretty straightforward, don't hesitate. The expert that helped me was very helpful and on point. One thing that bothered me is that after i spent all this time and put all the numbers and documents believing that it's gonna be free, at the final step they let me know that i can't use the free edition because i have a ROTH 401k plan and i need to pay 90$. couldn't you say that from the beginning or at least when i put the 401k details in? at this point, i was already locked in and put all this effort that i just went along with it, but it feels like a "gotcha" moment that kinda disappointing (not the price, but the waiting for the last moment)
Date published: 2021-02-24
Rated 4 out of 5 by from im a little disappointed I have filed with Turbo Tax for many years and just in the last few have I had a problem. When we get to the section for paying my state taxes, Turbo Tax charges me $40 for the money to come out of my federal return when I have already paid using another method. I have tried everything possible to remedy this to no avail. Now I wonder if the state taxes will be paid again out of my Federal refund. I don't believe I will be using Turbo Tax next year. Very disappointed.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is very easy to use and awesome!!!! Ive used them for two years straight & I love it!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Super easy Very fast and simple to use. Had absolutely no issues navigating site.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Have used Turbo Tax for years....Secure updated trusted site
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is easy to use This was an easy process. I would recommend it.Fast acurate helpful.
Date published: 2021-02-24
Rated 2 out of 5 by from Deleting fees is near impossible While it's easy to use, it's near impossible to delete any fees that you select. I was trying to figure out how to access my prior years 1040. And accidentally did the premium. Needless to say, I was charged $150 put of my returns for something that I didn't need. I spent a hr and a half trying to figure out how to delete it and i was using the help messanger. in the end just sent it through because my time was more valuable than $150. I have had problems for 2 years now with those fees. And next year I'm just going to go to an accountant as it would probably be far cheaper to hire someone to do my taxes for me. Very disappointed. Will not use again.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is easy, reliable, and quick! I've been using Turbo tax for the last 3 years and I'll never use anything else!
Date published: 2021-02-24
Rated 5 out of 5 by from Oh What An Awesome Experience!!! This is my first time filing; I was recommended by S. Wadley. Just as she described, this website is user friendly especially being that I not too fund of computers.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1521