TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from Confusing at Times I had a couple of confusing and persistent issues with my Federal return. In both cases the review process that picked up these issues was absolutely no help in resolving them. For example, I had a 1099 SE last year, but I did not have one this year. It was really frustrating and time consuming finding how to get Turbotax to realize that no form for exists for this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpfull I had a question and the person that helped me was so patient and very helpfull
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Is The BEST So I've been trying to do my taxes myself on the IRS site and even with guided tour couldn't get it figured out! Then I saw an Ad for Turbo Tax while watching YouTube and figured I had nothing to lose AND I WAS RIGHT ... I HAD EVERTHING TO GAIN!!!! I was putting my numbers in all wrong and with the step by step questioning on Turbo Tax got my max refund and have 0 complaints, especially since a friend of mine that does taxes was going to charge me double what I paid to prepare on this site and she wanted it up front!! Turbo tax will take the fee from my refund and THAT'S THE WAY UH HUH UH HUH .. I LIKE IT!!!
Date published: 2021-02-25
Rated 5 out of 5 by from great great turbo tax was a good experience that recommend to all
Date published: 2021-02-25
Rated 3 out of 5 by from Getting too complicated! I had a difficult time with the new format. Starting to get more complicated.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Review Very straight forward. It is the first time I used this version. I have used the 1040 version for years. Both are very helpfu.
Date published: 2021-02-25
Rated 5 out of 5 by from Always fast and easy! 5 year user. This has always been my most trusted Tax site for as long as I have been filing!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax if very detailed Turbo Tax is very convenient in that it asks many questions and covers many details in a manner much easier to understand than an IRS Instruction manual. But there is one thing that would make Turbo Tax much more user friendly. In many lists, such as the list of possible sources of income, when I choose one, complete that one, and return to the main list, Turbo Tax always puts me back at the top of the list. It would be much more convenient if when I am on the 5th or later source it would return with the source I just completed at the top of the screen. If I close a work session while I am in the middle of something, when I return to Turbo Tax, it remembers where I was - it does not put me back to the beginning of all the information. Somehow Turbo Tax should be able to remember where I was in the list of income sources and be able to put that option at the top of the screen. This would be a tremendous time saver for me when I am entering some 40 different contributions. I am retired now, but at one time I was a programmer 12 years ago in RPG III on an IBM AS400. When a user was scrolling through a long list of options and chose one, when they returned to the original list, they would be at the same place in the list. Surely Turbo Tax can somehow do the same thing that I was doing 12 years ago!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax review Even though we had a fairly simple return, Turbo Tax once again proved its worth. Took us through all the steps required and seemed to understand our reporting requirements. Brought the necessary info forward from our 2019 return, and had explanations for all requiremnts.
Date published: 2021-02-25
Rated 5 out of 5 by from User friendly User friendly. If I can do it, anyone can. Super helpful!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1493
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Confusing at Times I had a couple of confusing and persistent issues with my Federal return. In both cases the review process that picked up these issues was absolutely no help in resolving them. For example, I had a 1099 SE last year, but I did not have one this year. It was really frustrating and time consuming finding how to get Turbotax to realize that no form for exists for this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpfull I had a question and the person that helped me was so patient and very helpfull
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Is The BEST So I've been trying to do my taxes myself on the IRS site and even with guided tour couldn't get it figured out! Then I saw an Ad for Turbo Tax while watching YouTube and figured I had nothing to lose AND I WAS RIGHT ... I HAD EVERTHING TO GAIN!!!! I was putting my numbers in all wrong and with the step by step questioning on Turbo Tax got my max refund and have 0 complaints, especially since a friend of mine that does taxes was going to charge me double what I paid to prepare on this site and she wanted it up front!! Turbo tax will take the fee from my refund and THAT'S THE WAY UH HUH UH HUH .. I LIKE IT!!!
Date published: 2021-02-25
Rated 5 out of 5 by from great great turbo tax was a good experience that recommend to all
Date published: 2021-02-25
Rated 3 out of 5 by from Getting too complicated! I had a difficult time with the new format. Starting to get more complicated.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Review Very straight forward. It is the first time I used this version. I have used the 1040 version for years. Both are very helpfu.
Date published: 2021-02-25
Rated 5 out of 5 by from Always fast and easy! 5 year user. This has always been my most trusted Tax site for as long as I have been filing!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax if very detailed Turbo Tax is very convenient in that it asks many questions and covers many details in a manner much easier to understand than an IRS Instruction manual. But there is one thing that would make Turbo Tax much more user friendly. In many lists, such as the list of possible sources of income, when I choose one, complete that one, and return to the main list, Turbo Tax always puts me back at the top of the list. It would be much more convenient if when I am on the 5th or later source it would return with the source I just completed at the top of the screen. If I close a work session while I am in the middle of something, when I return to Turbo Tax, it remembers where I was - it does not put me back to the beginning of all the information. Somehow Turbo Tax should be able to remember where I was in the list of income sources and be able to put that option at the top of the screen. This would be a tremendous time saver for me when I am entering some 40 different contributions. I am retired now, but at one time I was a programmer 12 years ago in RPG III on an IBM AS400. When a user was scrolling through a long list of options and chose one, when they returned to the original list, they would be at the same place in the list. Surely Turbo Tax can somehow do the same thing that I was doing 12 years ago!
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax review Even though we had a fairly simple return, Turbo Tax once again proved its worth. Took us through all the steps required and seemed to understand our reporting requirements. Brought the necessary info forward from our 2019 return, and had explanations for all requiremnts.
Date published: 2021-02-25
Rated 5 out of 5 by from User friendly User friendly. If I can do it, anyone can. Super helpful!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 1493