TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Easy as 123 simple, user friendly, helpful, ACCESSIBLE, QUICKK
Date published: 2023-04-17
Rated 2 out of 5 by from Can I really Trust This? Not really sure if this is that accurate. I had to restart my return because, somehow, I ended up with "expert" advice. The only way to take that off was to erase my return and start over.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful, excellent customer service!!! He was so patient, courteous, tentative and respectful! I would work with him next year!!!
Date published: 2023-04-17
Rated 2 out of 5 by from Dissatisfied with TurboTax Turbotax verification methods were very frustrating to deal with, text verifications would not be sent and email verification weren't enough. Even when I put in correct SSN, name, birthdate, and zip code, it would not verify me. Once locked out I had to reset my password to ultimately get into my account. Then when filing was required to pay the standard and deluxe fees.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax make tax preparation easy Easy walk throughs and explanations. I highly recommend for those who feel they cant do their own taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great. The taxer helper was patient and easy to understand. Really helped me thru the process.
Date published: 2023-04-17
Rated 3 out of 5 by from top notch but surprising cost /entered the process on free version as retiree with no other income, expecting to pay only for state return. At the end the tab was $98 less $10 plus state.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is simple and easy to use. Great service. Easy to use even on a mobile device. Simple instructions to follows
Date published: 2023-04-17
Rated 5 out of 5 by from Great This is the fourth year and still smooth and easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Super Easy I was worried it would be difficult to add my Door Dash information, but Turbo Tax made it very simple. I was so thankful for the deductions towards the ware and tear on my new car!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1481
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy as 123 simple, user friendly, helpful, ACCESSIBLE, QUICKK
Date published: 2023-04-17
Rated 2 out of 5 by from Can I really Trust This? Not really sure if this is that accurate. I had to restart my return because, somehow, I ended up with "expert" advice. The only way to take that off was to erase my return and start over.
Date published: 2023-04-17
Rated 5 out of 5 by from Wonderful, excellent customer service!!! He was so patient, courteous, tentative and respectful! I would work with him next year!!!
Date published: 2023-04-17
Rated 2 out of 5 by from Dissatisfied with TurboTax Turbotax verification methods were very frustrating to deal with, text verifications would not be sent and email verification weren't enough. Even when I put in correct SSN, name, birthdate, and zip code, it would not verify me. Once locked out I had to reset my password to ultimately get into my account. Then when filing was required to pay the standard and deluxe fees.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax make tax preparation easy Easy walk throughs and explanations. I highly recommend for those who feel they cant do their own taxes.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is great. The taxer helper was patient and easy to understand. Really helped me thru the process.
Date published: 2023-04-17
Rated 3 out of 5 by from top notch but surprising cost /entered the process on free version as retiree with no other income, expecting to pay only for state return. At the end the tab was $98 less $10 plus state.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is simple and easy to use. Great service. Easy to use even on a mobile device. Simple instructions to follows
Date published: 2023-04-17
Rated 5 out of 5 by from Great This is the fourth year and still smooth and easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Super Easy I was worried it would be difficult to add my Door Dash information, but Turbo Tax made it very simple. I was so thankful for the deductions towards the ware and tear on my new car!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1481