TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Daevion from
Easy as 123
simple, user friendly, helpful, ACCESSIBLE, QUICKK
Date published: 2023-04-17
Rated 2 out of 5 by
Dont Trust Turbo Tax from
Can I really Trust This?
Not really sure if this is that accurate. I had to restart my return because, somehow, I ended up with "expert" advice. The only way to take that off was to erase my return and start over.
Date published: 2023-04-17
Rated 5 out of 5 by
Holygirl1 from
Wonderful, excellent customer service!!!
He was so patient, courteous, tentative and respectful! I would work with him next year!!!
Date published: 2023-04-17
Rated 2 out of 5 by
JoTurn from
Dissatisfied with TurboTax
Turbotax verification methods were very frustrating to deal with, text verifications would not be sent and email verification weren't enough. Even when I put in correct SSN, name, birthdate, and zip code, it would not verify me. Once locked out I had to reset my password to ultimately get into my account. Then when filing was required to pay the standard and deluxe fees.
Date published: 2023-04-17
Rated 5 out of 5 by
Tax Procrastinator 9 from
Turbo Tax make tax preparation easy
Easy walk throughs and explanations. I highly recommend for those who feel they cant do their own taxes.
Date published: 2023-04-17
Rated 5 out of 5 by
2Larry from
Turbo Tax is great.
The taxer helper was patient and easy to understand. Really helped me thru the process.
Date published: 2023-04-17
Rated 3 out of 5 by
50 years a user from
top notch but surprising cost
/entered the process on free version as retiree with no other income, expecting to pay only for state return. At the end the tab was $98 less $10 plus state.
Date published: 2023-04-17
Rated 5 out of 5 by
Flamingo76 from
TurboTax is simple and easy to use. Great service.
Easy to use even on a mobile device. Simple instructions to follows
Date published: 2023-04-17
Rated 5 out of 5 by
Jasonfafo1 from
Great
This is the fourth year and still smooth and easy.
Date published: 2023-04-17
Rated 5 out of 5 by
doordashnewbie from
Super Easy
I was worried it would be difficult to add my Door Dash information, but Turbo Tax made it very simple. I was so thankful for the deductions towards the ware and tear on my new car!!
All TurboTax® Offerings Reviews - Page 1481
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Daevion from
Easy as 123
simple, user friendly, helpful, ACCESSIBLE, QUICKK
Date published: 2023-04-17
Rated 2 out of 5 by
Dont Trust Turbo Tax from
Can I really Trust This?
Not really sure if this is that accurate. I had to restart my return because, somehow, I ended up with "expert" advice. The only way to take that off was to erase my return and start over.
Date published: 2023-04-17
Rated 5 out of 5 by
Holygirl1 from
Wonderful, excellent customer service!!!
He was so patient, courteous, tentative and respectful! I would work with him next year!!!
Date published: 2023-04-17
Rated 2 out of 5 by
JoTurn from
Dissatisfied with TurboTax
Turbotax verification methods were very frustrating to deal with, text verifications would not be sent and email verification weren't enough. Even when I put in correct SSN, name, birthdate, and zip code, it would not verify me. Once locked out I had to reset my password to ultimately get into my account. Then when filing was required to pay the standard and deluxe fees.
Date published: 2023-04-17
Rated 5 out of 5 by
Tax Procrastinator 9 from
Turbo Tax make tax preparation easy
Easy walk throughs and explanations. I highly recommend for those who feel they cant do their own taxes.
Date published: 2023-04-17
Rated 5 out of 5 by
2Larry from
Turbo Tax is great.
The taxer helper was patient and easy to understand. Really helped me thru the process.
Date published: 2023-04-17
Rated 3 out of 5 by
50 years a user from
top notch but surprising cost
/entered the process on free version as retiree with no other income, expecting to pay only for state return. At the end the tab was $98 less $10 plus state.
Date published: 2023-04-17
Rated 5 out of 5 by
Flamingo76 from
TurboTax is simple and easy to use. Great service.
Easy to use even on a mobile device. Simple instructions to follows
Date published: 2023-04-17
Rated 5 out of 5 by
Jasonfafo1 from
Great
This is the fourth year and still smooth and easy.
Date published: 2023-04-17
Rated 5 out of 5 by
doordashnewbie from
Super Easy
I was worried it would be difficult to add my Door Dash information, but Turbo Tax made it very simple. I was so thankful for the deductions towards the ware and tear on my new car!!
All TurboTax® Offerings Reviews - Page 1481
Date published: 2023-04-17