TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is intuitive. I did talk with a tax expert and he was very helpful
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is AWESOME! My taxes were different this yr as I worked for 6 mos and then retired - a whole new ball game!!! I had to talk to a human more than once while doing my taxes. The professionals were great, really helped me out and explained the issues to me!
Date published: 2021-03-01
Rated 4 out of 5 by from Has limitations especially State A comparison of two years as you do on federal would be helpful. Year after year requirement on drivers license is nonsense. Going taxpayer to taxpayer is cumbersome. State items are often not well defined.
Date published: 2021-03-01
Rated 1 out of 5 by from Made me buy Deluxe. I reset my profile and it still made me pay for deluxe because it said I was getting a credit for contributions to a retirement account. I selected no and it still made me go deluxe without an option to remove it. Then charged me $40 dollars to pay wit tax return. POOR TACTICS AND MADE IT DIFFUCULT FOR SOMEONE THAT IS VERY COMPUTER SAVY.
Date published: 2021-03-01
Rated 3 out of 5 by from Not as convenient as past years When completing my federal return, it kept telling me I had something I needed to review before it could save, some kind of error related to my mortgage interest, but wouldn't take me to the problem, and it took me a number of tries to figure out what it wanted, and even when I did, it didn't change anything. It was more like I just needed to review something.
Date published: 2021-03-01
Rated 5 out of 5 by from easy Very easy to follow and helps every step of the way
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is great TurboTax helps guide through the tax forms, with help guides.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is very easy to use I have used Turbo Tax for the last few years and I intend to use in future
Date published: 2021-03-01
Rated 4 out of 5 by from Good experiance Only problems is doing joint to get back to other persons info.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is easy to use I did not engage with a live expert. It was easy to use.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1468
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is intuitive. I did talk with a tax expert and he was very helpful
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is AWESOME! My taxes were different this yr as I worked for 6 mos and then retired - a whole new ball game!!! I had to talk to a human more than once while doing my taxes. The professionals were great, really helped me out and explained the issues to me!
Date published: 2021-03-01
Rated 4 out of 5 by from Has limitations especially State A comparison of two years as you do on federal would be helpful. Year after year requirement on drivers license is nonsense. Going taxpayer to taxpayer is cumbersome. State items are often not well defined.
Date published: 2021-03-01
Rated 1 out of 5 by from Made me buy Deluxe. I reset my profile and it still made me pay for deluxe because it said I was getting a credit for contributions to a retirement account. I selected no and it still made me go deluxe without an option to remove it. Then charged me $40 dollars to pay wit tax return. POOR TACTICS AND MADE IT DIFFUCULT FOR SOMEONE THAT IS VERY COMPUTER SAVY.
Date published: 2021-03-01
Rated 3 out of 5 by from Not as convenient as past years When completing my federal return, it kept telling me I had something I needed to review before it could save, some kind of error related to my mortgage interest, but wouldn't take me to the problem, and it took me a number of tries to figure out what it wanted, and even when I did, it didn't change anything. It was more like I just needed to review something.
Date published: 2021-03-01
Rated 5 out of 5 by from easy Very easy to follow and helps every step of the way
Date published: 2021-03-01
Rated 5 out of 5 by from TurboTax is great TurboTax helps guide through the tax forms, with help guides.
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is very easy to use I have used Turbo Tax for the last few years and I intend to use in future
Date published: 2021-03-01
Rated 4 out of 5 by from Good experiance Only problems is doing joint to get back to other persons info.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is easy to use I did not engage with a live expert. It was easy to use.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1468