TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Love doing taxes, can you believe it?! Now that I can upload, even using my phone camera, complicated info from financial institutions and investment managers, I can breeze through my tax submission in a couple hours BY MYSELF. It keeps me learning about changes in tax code and being independent.
Date published: 2023-04-17
Rated 3 out of 5 by from Not supportive of returns for elderly or deceased I am filing on behalf of my mother, who died in 2022. Her income was so low she didn't need to file a Federal tax return. And, it was a very simple return. It would have been nice if TT would have recognized that and given us a lower price or refund part of the cost. Something like a Turbo Tax Lite would have been nice. Also everytime I tried to do something on the State Return, I had to answer about 10 screens of questions again! It didn't seem like TT retained the information previously entered.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome and easy to use! Great product to use to file taxes. Walks you through each step and explains everything in perfect detail. If you get stuck or don't know what something is, you can ask and get help. very intuitive to use though. Even though my return got rejected a couple of times, at no fault of Turbo Tax, they made it super simple to come back to and fix mistakes.
Date published: 2023-04-17
Rated 5 out of 5 by from Phenomenal Customer Service! The other tax software I was using told me I owed close to $6000 in taxes and The tax rep was NO help at all even when I told her something was wrong. I decided to go use Turbo Tax to do my taxes myself and ask a second opinion. I loved how efficient and easy the Turbo tax software was to use and the 3 people I spoke through the LIVE CHAT were soo incredible and patient! They also helped me understand the numbers and gave me incredible advice on how to better track all my expenses. I am through impressed and definitely using Turbo tax to file my taxes from this point on! I am actually getting excited for next years taxes!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Home and Business 2022 Turbotax is an excellent software program for completing all categories of taxes. I use it for home and busines including investment accounts.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax I like Turbo Tax, but I do my families taxes and it has become pricey since I could not download the desktop version.
Date published: 2023-04-17
Rated 4 out of 5 by from TURBO TAX IS THE BEST SELF HELP TAX PROGRAM THE BEST PART IS THE GUIDED HELP WITH A REAL TX PROFESSIONAL
Date published: 2023-04-17
Rated 5 out of 5 by from Great system Happy with the walk through, Turbo Tax makes taxes easy- they're expensive, but easy to file.
Date published: 2023-04-17
Rated 5 out of 5 by from Dreaded task made manageable Thanks for the step step by step instructions that eased my tax stress.
Date published: 2023-04-17
Rated 3 out of 5 by from so easy to use but pricey easy to use as always, but getting expensive to use
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1458
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love doing taxes, can you believe it?! Now that I can upload, even using my phone camera, complicated info from financial institutions and investment managers, I can breeze through my tax submission in a couple hours BY MYSELF. It keeps me learning about changes in tax code and being independent.
Date published: 2023-04-17
Rated 3 out of 5 by from Not supportive of returns for elderly or deceased I am filing on behalf of my mother, who died in 2022. Her income was so low she didn't need to file a Federal tax return. And, it was a very simple return. It would have been nice if TT would have recognized that and given us a lower price or refund part of the cost. Something like a Turbo Tax Lite would have been nice. Also everytime I tried to do something on the State Return, I had to answer about 10 screens of questions again! It didn't seem like TT retained the information previously entered.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome and easy to use! Great product to use to file taxes. Walks you through each step and explains everything in perfect detail. If you get stuck or don't know what something is, you can ask and get help. very intuitive to use though. Even though my return got rejected a couple of times, at no fault of Turbo Tax, they made it super simple to come back to and fix mistakes.
Date published: 2023-04-17
Rated 5 out of 5 by from Phenomenal Customer Service! The other tax software I was using told me I owed close to $6000 in taxes and The tax rep was NO help at all even when I told her something was wrong. I decided to go use Turbo Tax to do my taxes myself and ask a second opinion. I loved how efficient and easy the Turbo tax software was to use and the 3 people I spoke through the LIVE CHAT were soo incredible and patient! They also helped me understand the numbers and gave me incredible advice on how to better track all my expenses. I am through impressed and definitely using Turbo tax to file my taxes from this point on! I am actually getting excited for next years taxes!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax Home and Business 2022 Turbotax is an excellent software program for completing all categories of taxes. I use it for home and busines including investment accounts.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax I like Turbo Tax, but I do my families taxes and it has become pricey since I could not download the desktop version.
Date published: 2023-04-17
Rated 4 out of 5 by from TURBO TAX IS THE BEST SELF HELP TAX PROGRAM THE BEST PART IS THE GUIDED HELP WITH A REAL TX PROFESSIONAL
Date published: 2023-04-17
Rated 5 out of 5 by from Great system Happy with the walk through, Turbo Tax makes taxes easy- they're expensive, but easy to file.
Date published: 2023-04-17
Rated 5 out of 5 by from Dreaded task made manageable Thanks for the step step by step instructions that eased my tax stress.
Date published: 2023-04-17
Rated 3 out of 5 by from so easy to use but pricey easy to use as always, but getting expensive to use
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1458