TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from TURBO TAX SERVICE VERY HELPFUL! Turbo Tax Service is a very comprehensive tax software program Customer Service and support right at your finger tips. Detailed information to help you understand each step.
Date published: 2023-04-18
Rated 3 out of 5 by from Not what it used to be I obviously still use the service, and it does help with my relatively complicated taxes. But if they would spend more time explaining and helping one resolve difficult questions and less time with silly emojis and puerile cheerleading and animations, it would be much better. It's the kind of dumbing-down that is all too common nowadays, and it's a shame that this unfortunate trend has expanded to include even something like tax prep software where serious attention to detail should prevail.
Date published: 2023-04-18
Rated 4 out of 5 by from 10 years of TurboTax - we love it. Overall a solid program for Tax Preparation. A couple hiccups this year: * I received a 1099-S this year, which was not a normal form for me. There is no form to fill out for this document. Had to call an accountant to see how to accurately complete this item (added to Schedule D) * eBay sale of personal items were problematic. Entered the K-1 information but came up at the end for fixing a problem. Had to dig a bit to find the second area to input the original cost basis information. Ran smoothly once I figured that piece out. * Received a form 1065 which is an annual event. A "Z" in Box 20 referenced a statement on the supplemental for a $1 loss. Entered the loss but could not fix the error. Only way to fix it was to remove the box 20 entry; even though the dollar matched overall it would not complete.
Date published: 2023-04-18
Rated 1 out of 5 by from What I have to say about Turbotax I dislike how turbotax promotes themselves as easy and free, but they always get you with small fees here, small fees there and it just ends up being just as expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best I have used TurboTax for many years. This software package continues to be an excellent tool for calculating and filing my taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Best First time experience ever! This app was so easy to use. It helped me every step of the way, even using the free service. I loved it. Especially for this being my first time doing it on my own. This is two first for me. Filing and filing online. I loved it thank you for the experience!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo tax is amazingly expensive Very expensive!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnn
Date published: 2023-04-18
Rated 5 out of 5 by from Great job and Lisa was wonderful Great experience this year and Lisa was amazingly helpful
Date published: 2023-04-18
Rated 5 out of 5 by from I've used Turbo Tax annually for years The clarity provided in each of the sections, and the ability to import annual 1099s and other forms directly from financial institutions--makes the job of filing very straight forward.
Date published: 2023-04-18
Rated 5 out of 5 by from Valerie and TurboTax are great! This is the first time I used TurboTax. I couldn't figure out how to get back to the screen where you start the next section that needed to be completed in order to continue w/my return. I couldn't find instructions to do this. I conected in person with Valerie and she was sooooo patient and showed me exactly what to do. I appreciated that I could see her as she helped me.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1412
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TURBO TAX SERVICE VERY HELPFUL! Turbo Tax Service is a very comprehensive tax software program Customer Service and support right at your finger tips. Detailed information to help you understand each step.
Date published: 2023-04-18
Rated 3 out of 5 by from Not what it used to be I obviously still use the service, and it does help with my relatively complicated taxes. But if they would spend more time explaining and helping one resolve difficult questions and less time with silly emojis and puerile cheerleading and animations, it would be much better. It's the kind of dumbing-down that is all too common nowadays, and it's a shame that this unfortunate trend has expanded to include even something like tax prep software where serious attention to detail should prevail.
Date published: 2023-04-18
Rated 4 out of 5 by from 10 years of TurboTax - we love it. Overall a solid program for Tax Preparation. A couple hiccups this year: * I received a 1099-S this year, which was not a normal form for me. There is no form to fill out for this document. Had to call an accountant to see how to accurately complete this item (added to Schedule D) * eBay sale of personal items were problematic. Entered the K-1 information but came up at the end for fixing a problem. Had to dig a bit to find the second area to input the original cost basis information. Ran smoothly once I figured that piece out. * Received a form 1065 which is an annual event. A "Z" in Box 20 referenced a statement on the supplemental for a $1 loss. Entered the loss but could not fix the error. Only way to fix it was to remove the box 20 entry; even though the dollar matched overall it would not complete.
Date published: 2023-04-18
Rated 1 out of 5 by from What I have to say about Turbotax I dislike how turbotax promotes themselves as easy and free, but they always get you with small fees here, small fees there and it just ends up being just as expensive.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best I have used TurboTax for many years. This software package continues to be an excellent tool for calculating and filing my taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Best First time experience ever! This app was so easy to use. It helped me every step of the way, even using the free service. I loved it. Especially for this being my first time doing it on my own. This is two first for me. Filing and filing online. I loved it thank you for the experience!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo tax is amazingly expensive Very expensive!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnn
Date published: 2023-04-18
Rated 5 out of 5 by from Great job and Lisa was wonderful Great experience this year and Lisa was amazingly helpful
Date published: 2023-04-18
Rated 5 out of 5 by from I've used Turbo Tax annually for years The clarity provided in each of the sections, and the ability to import annual 1099s and other forms directly from financial institutions--makes the job of filing very straight forward.
Date published: 2023-04-18
Rated 5 out of 5 by from Valerie and TurboTax are great! This is the first time I used TurboTax. I couldn't figure out how to get back to the screen where you start the next section that needed to be completed in order to continue w/my return. I couldn't find instructions to do this. I conected in person with Valerie and she was sooooo patient and showed me exactly what to do. I appreciated that I could see her as she helped me.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1412