TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax makes a complicated process much easier. Did not have to engage experts. Turbotax software is user-friendly.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Had a bit of a time with figuring out one of the errors, but got it figured out
Date published: 2021-02-28
Rated 4 out of 5 by from Toss up Filling out the tax return portion was pretty easy.. The frustrating part was seeming to be free at first... until we filled out everything (took at least 1.5 hours) to find out we had to pay because we had "tax credits". If we would have known that from the getgo.. we wouldn't have been as frustrated as we are now. Upgrading means you get to chatbot with a live person... but because everyone and their mother is doing this online vs in stores... we never heard back for 45 minutes+. We had to call (VERY hard to get to someone to ask a basic question), then get someone I couldn't understand at all... hung up.. tried again.. got a call back almost an hour later. But Blake WAS helpful, who called me. Told me something I couldn't figure out on the IRS website OR from a previous CPA we used in the past. So that was nice. If it weren't for Blake helping, I really would have rated lower because we were getting super frustrated that we had to pay "extra" for "instant help" when it didn't happen. SO thanks Blake, you saved the day.
Date published: 2021-02-28
Rated 4 out of 5 by from Reliable and easy to use I have used Turbo Tax for well over a decade and can't imagine doing my taxes any other way. Turbo Tax guides me through each step of the process. If I have a question, I can usually find the answer to it in the help section. I feel confident that my taxes are completed correctly and that I got the best possible refund.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is good Fast and Easy been using it for a few years. Better than paying someone else to do it if your tax situation is straight forward.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax saved me money and time. With Turbo Tax I was able to complete my taxes in less than 2 hours. I also received a better refund than I would have by doing them myself.
Date published: 2021-02-28
Rated 3 out of 5 by from Be very careful of what you pay for Turbotax likes to try to sneak extra paid options past you if you're not paying attention which I wasn't. I ended up paying more for Turbotax then I did for my taxes....
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Makes It Easy I appreciate how user friendly the system is and how it answers questions when I do not understand something. I have been using Turbo Tax ever since I discovered that it was not that difficult to do them myself. In addition, I am often surprised at how quickly I receive my returns.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great but a little expensive This my first experience doing my taxes on my own and it was very easy going and i will continued with Turbo Tax every year. Just which it was not too expensive for people who cant afford to do their taxes
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use! This was my first time filing with Turbo Tax. It was very user-friendly and provided answers to all of my questions. I appreciated the info on why credits and/or deductions did not apply in my situation. Those tips will help with my financial planning in the future!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1395
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax makes a complicated process much easier. Did not have to engage experts. Turbotax software is user-friendly.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Had a bit of a time with figuring out one of the errors, but got it figured out
Date published: 2021-02-28
Rated 4 out of 5 by from Toss up Filling out the tax return portion was pretty easy.. The frustrating part was seeming to be free at first... until we filled out everything (took at least 1.5 hours) to find out we had to pay because we had "tax credits". If we would have known that from the getgo.. we wouldn't have been as frustrated as we are now. Upgrading means you get to chatbot with a live person... but because everyone and their mother is doing this online vs in stores... we never heard back for 45 minutes+. We had to call (VERY hard to get to someone to ask a basic question), then get someone I couldn't understand at all... hung up.. tried again.. got a call back almost an hour later. But Blake WAS helpful, who called me. Told me something I couldn't figure out on the IRS website OR from a previous CPA we used in the past. So that was nice. If it weren't for Blake helping, I really would have rated lower because we were getting super frustrated that we had to pay "extra" for "instant help" when it didn't happen. SO thanks Blake, you saved the day.
Date published: 2021-02-28
Rated 4 out of 5 by from Reliable and easy to use I have used Turbo Tax for well over a decade and can't imagine doing my taxes any other way. Turbo Tax guides me through each step of the process. If I have a question, I can usually find the answer to it in the help section. I feel confident that my taxes are completed correctly and that I got the best possible refund.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is good Fast and Easy been using it for a few years. Better than paying someone else to do it if your tax situation is straight forward.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax saved me money and time. With Turbo Tax I was able to complete my taxes in less than 2 hours. I also received a better refund than I would have by doing them myself.
Date published: 2021-02-28
Rated 3 out of 5 by from Be very careful of what you pay for Turbotax likes to try to sneak extra paid options past you if you're not paying attention which I wasn't. I ended up paying more for Turbotax then I did for my taxes....
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Makes It Easy I appreciate how user friendly the system is and how it answers questions when I do not understand something. I have been using Turbo Tax ever since I discovered that it was not that difficult to do them myself. In addition, I am often surprised at how quickly I receive my returns.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great but a little expensive This my first experience doing my taxes on my own and it was very easy going and i will continued with Turbo Tax every year. Just which it was not too expensive for people who cant afford to do their taxes
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use! This was my first time filing with Turbo Tax. It was very user-friendly and provided answers to all of my questions. I appreciated the info on why credits and/or deductions did not apply in my situation. Those tips will help with my financial planning in the future!
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1395