TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from TurboTax is good Nice experience I would definitely do them again. I highly recommend.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is convenient and personalize for me. I enjoy doing my taxes in the privacy of my home. ;}
Date published: 2023-04-18
Rated 1 out of 5 by from Nasty I talked with 4 separate associates that weren't able to help me. You charged me 312 but the fee was 64.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax !!!! I've been using this program for a long time and can't imagine using anything else!
Date published: 2023-04-18
Rated 3 out of 5 by from Seemed different this year I've used Turbo Tax for the last few years and was happy with the product. This year seemed different. I felt like I had to pull the same forms multiple times. It was difficult to know which had been added and which had not. I had to go back several times to verify. Also some forms had errors making me uncheck items only to check them back to make the error go away. Way too much of trying to sell me additional items/services.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple So simple to use n easy to navigate thru the process
Date published: 2023-04-18
Rated 1 out of 5 by from Too many buttons/Too expensive There are entirely too many buttons and the same screens over and over. You could cut this down to half the time. Your prices have gotten so expensive next year i will just do the paperwork on my own for free.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Quick and easy. Walked me right through everything efficiently
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax. Yea. Very easy to use. Would definitely use this again!
Date published: 2023-04-18
Rated 1 out of 5 by from Made me pay for state without explaining I did not want to file state taxes and was not given the option to delete state until AFTER it forced me to make the payment when trying to do federal. I would really like my $60 back. Pretty annoyed an unsatisfied, whole process was confusing and stressful.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1395
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is good Nice experience I would definitely do them again. I highly recommend.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is convenient and personalize for me. I enjoy doing my taxes in the privacy of my home. ;}
Date published: 2023-04-18
Rated 1 out of 5 by from Nasty I talked with 4 separate associates that weren't able to help me. You charged me 312 but the fee was 64.
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax !!!! I've been using this program for a long time and can't imagine using anything else!
Date published: 2023-04-18
Rated 3 out of 5 by from Seemed different this year I've used Turbo Tax for the last few years and was happy with the product. This year seemed different. I felt like I had to pull the same forms multiple times. It was difficult to know which had been added and which had not. I had to go back several times to verify. Also some forms had errors making me uncheck items only to check them back to make the error go away. Way too much of trying to sell me additional items/services.
Date published: 2023-04-18
Rated 5 out of 5 by from Simple So simple to use n easy to navigate thru the process
Date published: 2023-04-18
Rated 1 out of 5 by from Too many buttons/Too expensive There are entirely too many buttons and the same screens over and over. You could cut this down to half the time. Your prices have gotten so expensive next year i will just do the paperwork on my own for free.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Quick and easy. Walked me right through everything efficiently
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax. Yea. Very easy to use. Would definitely use this again!
Date published: 2023-04-18
Rated 1 out of 5 by from Made me pay for state without explaining I did not want to file state taxes and was not given the option to delete state until AFTER it forced me to make the payment when trying to do federal. I would really like my $60 back. Pretty annoyed an unsatisfied, whole process was confusing and stressful.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1395