TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 3 out of 5 by
dockitty from
Ridiculously Expensive
There is no offer for veteran discounts as there was when active duty
Date published: 2023-04-18
Rated 5 out of 5 by
danny250 from
good and esay to used
it was good and esay to used i would used it next year
Date published: 2023-04-18
Rated 3 out of 5 by
Canyondreamer from
Intuit is far from intuitive with their Turbotax
While mostly helpful in saving one from drowning in paperwork if doing it by hand, the program goes off on tangents that can be close to impossible to get out of unless one make up answers where no answers exist. For example I had a single 1099-NEC for $2K for some consultant work I did - and TurboTax immediately took me to a Schedule C and wouldn't let up until I had provided all 'my company details' which do not exist as I do not have my own company and this consultant thing was a one-off. I had to invent a name, report whether I had filled this or that form out that I had no clue about, etc. etc. instead of just adding the $2000 to my income. Also, I could not connect to Intuit's website to purchase a second state or e-file, and was told to call, where a robot butchered the spelling of my name no matter how many times I tried to spell it before finally sending me to a person who I never reached as I was told the wait time was 'over an hour'. Not what you want to hear when trying to finish up your taxes and rejoin your family!
Date published: 2023-04-18
Rated 2 out of 5 by
DoesItMatterLOL from
It's Alright I Guess
Honestly shocked at how little they explain things. It also would not even provide an option to "de-select" something that did not apply, which inevitably would have increased my overall refund. Ended up having to upgrade at the end because of this and now I'm forced to foot the bill by paying for their "premium" service (aka I did all the work and it wouldn't let me file unless I upgraded). Relatively easy to use, but feels like a scam. Likely the last time I will be using their services.
Date published: 2023-04-18
Rated 5 out of 5 by
Sanasanalady from
SUPER EASY
Turbo tax is so easy and user friendly. I'm very satisfied with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by
Heather93174 from
TurboTax makes filing easier!
I prefer to use TurboTax every year because they help me keep track of the important stuff.
Date published: 2023-04-18
Rated 5 out of 5 by
PrincessFitz from
Turbo Tax is SUPER Easy!
I was quick, easy, and fool proof! I use it every year.
Date published: 2023-04-18
Rated 5 out of 5 by
extra base stealer from
They make it easy
whole process took 2.5 hours, including phone consultation with a very helpful representative
Date published: 2023-04-18
Rated 4 out of 5 by
BluesBros from
Very helpful1
I like how the program walks you through step by step.
Date published: 2023-04-18
Rated 5 out of 5 by
IP Flash from
Turbo Tax is an efficient way to do your taxes
most everything went well but i have 30% turbo tax coupon, code E7HB3RARABKACA, that i was never able to use when i was filing my taxes with turbo tax. i would think its only fair that turbo tax refunds me the 30% portion that i paid.
All TurboTax® Offerings Reviews - Page 1332
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
dockitty from
Ridiculously Expensive
There is no offer for veteran discounts as there was when active duty
Date published: 2023-04-18
Rated 5 out of 5 by
danny250 from
good and esay to used
it was good and esay to used i would used it next year
Date published: 2023-04-18
Rated 3 out of 5 by
Canyondreamer from
Intuit is far from intuitive with their Turbotax
While mostly helpful in saving one from drowning in paperwork if doing it by hand, the program goes off on tangents that can be close to impossible to get out of unless one make up answers where no answers exist. For example I had a single 1099-NEC for $2K for some consultant work I did - and TurboTax immediately took me to a Schedule C and wouldn't let up until I had provided all 'my company details' which do not exist as I do not have my own company and this consultant thing was a one-off. I had to invent a name, report whether I had filled this or that form out that I had no clue about, etc. etc. instead of just adding the $2000 to my income. Also, I could not connect to Intuit's website to purchase a second state or e-file, and was told to call, where a robot butchered the spelling of my name no matter how many times I tried to spell it before finally sending me to a person who I never reached as I was told the wait time was 'over an hour'. Not what you want to hear when trying to finish up your taxes and rejoin your family!
Date published: 2023-04-18
Rated 2 out of 5 by
DoesItMatterLOL from
It's Alright I Guess
Honestly shocked at how little they explain things. It also would not even provide an option to "de-select" something that did not apply, which inevitably would have increased my overall refund. Ended up having to upgrade at the end because of this and now I'm forced to foot the bill by paying for their "premium" service (aka I did all the work and it wouldn't let me file unless I upgraded). Relatively easy to use, but feels like a scam. Likely the last time I will be using their services.
Date published: 2023-04-18
Rated 5 out of 5 by
Sanasanalady from
SUPER EASY
Turbo tax is so easy and user friendly. I'm very satisfied with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by
Heather93174 from
TurboTax makes filing easier!
I prefer to use TurboTax every year because they help me keep track of the important stuff.
Date published: 2023-04-18
Rated 5 out of 5 by
PrincessFitz from
Turbo Tax is SUPER Easy!
I was quick, easy, and fool proof! I use it every year.
Date published: 2023-04-18
Rated 5 out of 5 by
extra base stealer from
They make it easy
whole process took 2.5 hours, including phone consultation with a very helpful representative
Date published: 2023-04-18
Rated 4 out of 5 by
BluesBros from
Very helpful1
I like how the program walks you through step by step.
Date published: 2023-04-18
Rated 5 out of 5 by
IP Flash from
Turbo Tax is an efficient way to do your taxes
most everything went well but i have 30% turbo tax coupon, code E7HB3RARABKACA, that i was never able to use when i was filing my taxes with turbo tax. i would think its only fair that turbo tax refunds me the 30% portion that i paid.
All TurboTax® Offerings Reviews - Page 1332
Date published: 2023-04-18