TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Ridiculously Expensive There is no offer for veteran discounts as there was when active duty
Date published: 2023-04-18
Rated 5 out of 5 by from good and esay to used it was good and esay to used i would used it next year
Date published: 2023-04-18
Rated 3 out of 5 by from Intuit is far from intuitive with their Turbotax While mostly helpful in saving one from drowning in paperwork if doing it by hand, the program goes off on tangents that can be close to impossible to get out of unless one make up answers where no answers exist. For example I had a single 1099-NEC for $2K for some consultant work I did - and TurboTax immediately took me to a Schedule C and wouldn't let up until I had provided all 'my company details' which do not exist as I do not have my own company and this consultant thing was a one-off. I had to invent a name, report whether I had filled this or that form out that I had no clue about, etc. etc. instead of just adding the $2000 to my income. Also, I could not connect to Intuit's website to purchase a second state or e-file, and was told to call, where a robot butchered the spelling of my name no matter how many times I tried to spell it before finally sending me to a person who I never reached as I was told the wait time was 'over an hour'. Not what you want to hear when trying to finish up your taxes and rejoin your family!
Date published: 2023-04-18
Rated 2 out of 5 by from It's Alright I Guess Honestly shocked at how little they explain things. It also would not even provide an option to "de-select" something that did not apply, which inevitably would have increased my overall refund. Ended up having to upgrade at the end because of this and now I'm forced to foot the bill by paying for their "premium" service (aka I did all the work and it wouldn't let me file unless I upgraded). Relatively easy to use, but feels like a scam. Likely the last time I will be using their services.
Date published: 2023-04-18
Rated 5 out of 5 by from SUPER EASY Turbo tax is so easy and user friendly. I'm very satisfied with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes filing easier! I prefer to use TurboTax every year because they help me keep track of the important stuff.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is SUPER Easy! I was quick, easy, and fool proof! I use it every year.
Date published: 2023-04-18
Rated 5 out of 5 by from They make it easy whole process took 2.5 hours, including phone consultation with a very helpful representative
Date published: 2023-04-18
Rated 4 out of 5 by from Very helpful1 I like how the program walks you through step by step.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is an efficient way to do your taxes most everything went well but i have 30% turbo tax coupon, code E7HB3RARABKACA, that i was never able to use when i was filing my taxes with turbo tax. i would think its only fair that turbo tax refunds me the 30% portion that i paid.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1332
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Ridiculously Expensive There is no offer for veteran discounts as there was when active duty
Date published: 2023-04-18
Rated 5 out of 5 by from good and esay to used it was good and esay to used i would used it next year
Date published: 2023-04-18
Rated 3 out of 5 by from Intuit is far from intuitive with their Turbotax While mostly helpful in saving one from drowning in paperwork if doing it by hand, the program goes off on tangents that can be close to impossible to get out of unless one make up answers where no answers exist. For example I had a single 1099-NEC for $2K for some consultant work I did - and TurboTax immediately took me to a Schedule C and wouldn't let up until I had provided all 'my company details' which do not exist as I do not have my own company and this consultant thing was a one-off. I had to invent a name, report whether I had filled this or that form out that I had no clue about, etc. etc. instead of just adding the $2000 to my income. Also, I could not connect to Intuit's website to purchase a second state or e-file, and was told to call, where a robot butchered the spelling of my name no matter how many times I tried to spell it before finally sending me to a person who I never reached as I was told the wait time was 'over an hour'. Not what you want to hear when trying to finish up your taxes and rejoin your family!
Date published: 2023-04-18
Rated 2 out of 5 by from It's Alright I Guess Honestly shocked at how little they explain things. It also would not even provide an option to "de-select" something that did not apply, which inevitably would have increased my overall refund. Ended up having to upgrade at the end because of this and now I'm forced to foot the bill by paying for their "premium" service (aka I did all the work and it wouldn't let me file unless I upgraded). Relatively easy to use, but feels like a scam. Likely the last time I will be using their services.
Date published: 2023-04-18
Rated 5 out of 5 by from SUPER EASY Turbo tax is so easy and user friendly. I'm very satisfied with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes filing easier! I prefer to use TurboTax every year because they help me keep track of the important stuff.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is SUPER Easy! I was quick, easy, and fool proof! I use it every year.
Date published: 2023-04-18
Rated 5 out of 5 by from They make it easy whole process took 2.5 hours, including phone consultation with a very helpful representative
Date published: 2023-04-18
Rated 4 out of 5 by from Very helpful1 I like how the program walks you through step by step.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is an efficient way to do your taxes most everything went well but i have 30% turbo tax coupon, code E7HB3RARABKACA, that i was never able to use when i was filing my taxes with turbo tax. i would think its only fair that turbo tax refunds me the 30% portion that i paid.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1332