TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Turbo Tax has gotten worse, not better. I had multiple documents to upload and was interrupted during the process of uploading them. There was no way to easily go back and see which documents had been uploaded. Also, it was not possible to see the data from those documents. Terrible experience trying to find how to do that through the chat and the person helping. When selecting filing, it tried to have me open a Credit Karma debit card rather than use an existing bank account - shameful.
Date published: 2023-06-02
Rated 5 out of 5 by from Great tool! However difficulties may occur. Have used Turbo Tax Business for several years. It is a great tool and may make the tax preparation experience a pleasurable one. We did encounter an error code this year when attempting to e-file. It was not possible to discuss directly with support staff, but it was resolved using the blog with a series of questions and comments by other users.
Date published: 2023-06-02
Rated 5 out of 5 by from Turbo Tax is Awesome! I very easily did my taxes as usual with turbo tax this year. I file an extension for the first time easily as well as did estimate payments for first time. Had to get assistance with the W-4 Form from turbo tax support and all went well.
Date published: 2023-06-02
Rated 4 out of 5 by from Easy to follow putting information in the forms. I had to contact a live expert and she was very helpful. Somehow I must have accidentally removed a number and couldn't find my taxes due. I think her name was Lakedra, or close to it.
Date published: 2023-06-02
Rated 5 out of 5 by from TurboTax is awesome! I was really worried about my tax return, but Kristen M. helped me file and get money back, by maxing my deductions even though I was really worried about breaking even. Without her help, I wouldn't have claimed everything that allowed me to get my refund! Thank you Kristen M. and TurboTax!
Date published: 2023-06-02
Rated 1 out of 5 by from Absolutely Difficult to Use This is my 3rd year using Turbo Tax Business on my desktop. It has not been easy. The state return always comes in right before the April 15th deadline, which means I have had to file for extension every year. And there are constantly bugs in the software. I spent a lot of hours on the phone with the Support folks who had no idea how to help me because I was not using the online version. BLERGH. I won't be going through this fiasco again next year.
Date published: 2023-06-02
Rated 5 out of 5 by from Love TurboTax Super easy and friendly. It was a breeze filing my taxes with TurboTax
Date published: 2023-06-02
Rated 5 out of 5 by from Great Experience Very Detailed and explanations for areas I did not understand.
Date published: 2023-06-02
Rated 4 out of 5 by from Turbo Tax is great. I have used it for over 5 year When I have had a question, they are there to help me.
Date published: 2023-06-02
Rated 5 out of 5 by from Another good year with TurboTax's help There are changes as in every year, but the guidance helped. I could not find my forms, so I had to keep going through menus - it all worked
Date published: 2023-06-02
All TurboTax® Offerings Reviews - Page 14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax has gotten worse, not better. I had multiple documents to upload and was interrupted during the process of uploading them. There was no way to easily go back and see which documents had been uploaded. Also, it was not possible to see the data from those documents. Terrible experience trying to find how to do that through the chat and the person helping. When selecting filing, it tried to have me open a Credit Karma debit card rather than use an existing bank account - shameful.
Date published: 2023-06-02
Rated 5 out of 5 by from Great tool! However difficulties may occur. Have used Turbo Tax Business for several years. It is a great tool and may make the tax preparation experience a pleasurable one. We did encounter an error code this year when attempting to e-file. It was not possible to discuss directly with support staff, but it was resolved using the blog with a series of questions and comments by other users.
Date published: 2023-06-02
Rated 5 out of 5 by from Turbo Tax is Awesome! I very easily did my taxes as usual with turbo tax this year. I file an extension for the first time easily as well as did estimate payments for first time. Had to get assistance with the W-4 Form from turbo tax support and all went well.
Date published: 2023-06-02
Rated 4 out of 5 by from Easy to follow putting information in the forms. I had to contact a live expert and she was very helpful. Somehow I must have accidentally removed a number and couldn't find my taxes due. I think her name was Lakedra, or close to it.
Date published: 2023-06-02
Rated 5 out of 5 by from TurboTax is awesome! I was really worried about my tax return, but Kristen M. helped me file and get money back, by maxing my deductions even though I was really worried about breaking even. Without her help, I wouldn't have claimed everything that allowed me to get my refund! Thank you Kristen M. and TurboTax!
Date published: 2023-06-02
Rated 1 out of 5 by from Absolutely Difficult to Use This is my 3rd year using Turbo Tax Business on my desktop. It has not been easy. The state return always comes in right before the April 15th deadline, which means I have had to file for extension every year. And there are constantly bugs in the software. I spent a lot of hours on the phone with the Support folks who had no idea how to help me because I was not using the online version. BLERGH. I won't be going through this fiasco again next year.
Date published: 2023-06-02
Rated 5 out of 5 by from Love TurboTax Super easy and friendly. It was a breeze filing my taxes with TurboTax
Date published: 2023-06-02
Rated 5 out of 5 by from Great Experience Very Detailed and explanations for areas I did not understand.
Date published: 2023-06-02
Rated 4 out of 5 by from Turbo Tax is great. I have used it for over 5 year When I have had a question, they are there to help me.
Date published: 2023-06-02
Rated 5 out of 5 by from Another good year with TurboTax's help There are changes as in every year, but the guidance helped. I could not find my forms, so I had to keep going through menus - it all worked
Date published: 2023-06-02
All TurboTax® Offerings Reviews - Page 14