TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Too many repeat steps, too many ads, too expensive It's really annoying that if you start a category of deductions or income, it appears to create entries on the schedules even if you never complete that section. Also, way too many ads. I experienced a bug where it wouldn't let me delete a business expense that I didn't have for professional licenses. When I clicked delete, it came back and the entry was still there. Then it wouldn't let me finish that section because that entry "needed attention." The worst thing is every time I tried to finish, it took me through all of these ads and offers that I didn't want. Lastly, it's way too expensive. I've been using TurboTax for ten years and I think this is my last. Too expensive. I could have an accountant do my taxes for a few dollars more.
Date published: 2023-04-18
Rated 5 out of 5 by from EXCELLENT NEVER HAD A PROBLEM...EASY AND EFFECIANT. BEEN DOING IT FOR YEARS NOW.
Date published: 2023-04-18
Rated 2 out of 5 by from it's easy to use, but sneaky with adding upcharges It's expensive, but it saves time. I don't like the fact that everything is an upsell. I almost didn't catch the extra $39 fee to pay the Turbotax cost using my federal return. I'm glad I was keeping an eye on the total price because I definitely feel like this fee was slipped in without really an obvious disclosure. I went back and changed it to bill my credit card. Paying $179 for basic tax return filing is already hard to justify...let alone an additional upsell fee for a service that really doesn't provide a benefit.
Date published: 2023-04-18
Rated 4 out of 5 by from Trouble printing receipt at home Receipt transmitted to email but would not print at home
Date published: 2023-04-18
Rated 5 out of 5 by from Return Prep Amazing Experience as always. Very intuitive and user friendly interface.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is good Most of the tax information and instruction was good, however, some things were directed that did not pertain and was confusing.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome! Super easy and quick. love the step by step which makes it easy to file.
Date published: 2023-04-18
Rated 3 out of 5 by from Great Program but getting expensive The program works great and always has but the price is too much vs other options. I am disappointed that I could live chat someone and the phone wait was 56 min long.
Date published: 2023-04-18
Rated 4 out of 5 by from Simple Simple and not too time consuming. Nice format.....
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Soooo Easy to use. We love Turbo Tax have used for years
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1293
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Too many repeat steps, too many ads, too expensive It's really annoying that if you start a category of deductions or income, it appears to create entries on the schedules even if you never complete that section. Also, way too many ads. I experienced a bug where it wouldn't let me delete a business expense that I didn't have for professional licenses. When I clicked delete, it came back and the entry was still there. Then it wouldn't let me finish that section because that entry "needed attention." The worst thing is every time I tried to finish, it took me through all of these ads and offers that I didn't want. Lastly, it's way too expensive. I've been using TurboTax for ten years and I think this is my last. Too expensive. I could have an accountant do my taxes for a few dollars more.
Date published: 2023-04-18
Rated 5 out of 5 by from EXCELLENT NEVER HAD A PROBLEM...EASY AND EFFECIANT. BEEN DOING IT FOR YEARS NOW.
Date published: 2023-04-18
Rated 2 out of 5 by from it's easy to use, but sneaky with adding upcharges It's expensive, but it saves time. I don't like the fact that everything is an upsell. I almost didn't catch the extra $39 fee to pay the Turbotax cost using my federal return. I'm glad I was keeping an eye on the total price because I definitely feel like this fee was slipped in without really an obvious disclosure. I went back and changed it to bill my credit card. Paying $179 for basic tax return filing is already hard to justify...let alone an additional upsell fee for a service that really doesn't provide a benefit.
Date published: 2023-04-18
Rated 4 out of 5 by from Trouble printing receipt at home Receipt transmitted to email but would not print at home
Date published: 2023-04-18
Rated 5 out of 5 by from Return Prep Amazing Experience as always. Very intuitive and user friendly interface.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax is good Most of the tax information and instruction was good, however, some things were directed that did not pertain and was confusing.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is awesome! Super easy and quick. love the step by step which makes it easy to file.
Date published: 2023-04-18
Rated 3 out of 5 by from Great Program but getting expensive The program works great and always has but the price is too much vs other options. I am disappointed that I could live chat someone and the phone wait was 56 min long.
Date published: 2023-04-18
Rated 4 out of 5 by from Simple Simple and not too time consuming. Nice format.....
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome Soooo Easy to use. We love Turbo Tax have used for years
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1293