TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from System Kicked my 1099-K Unable to complete amendment due to system error. Now I have to wait another month before filing. In the meantime, I'm not able to complete my PPP Loan
Date published: 2021-03-02
Rated 2 out of 5 by from Software needs updating Was on the phone for 70 minutes. Agents were super nice but had a hard time finding what they needed.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is through Used TurboTax for over 32 years. Always works great
Date published: 2021-03-02
Rated 5 out of 5 by from It a great sofware and great customer services rep I love Turbo Tax,. They are very helpful and i have never had any issues with my refunds
Date published: 2021-03-02
Rated 5 out of 5 by from Helps me organize and record all documents Program helped me properly record all relevant information while excluding all unnecessary data. When I ran into an area I didn't understand I contacted the help desk and got quick and relevant responses.
Date published: 2021-03-02
Rated 2 out of 5 by from Be Very Careful with Turbo Tax Turbo Tax carry over information from past tax returns. It kept doubling my state tax return amount that needed to be claimed from what I actually needed to claim, and I couldn't fix it until I looked it up online and needed to delete the form. Also happened with a K1 and could't find any help on Turbo tax. It said to delete the form which I did and a K1 still kept showing up and I couldn't file until I spend 1.5 hours trying to research online what to do.
Date published: 2021-03-02
Rated 4 out of 5 by from Easy and awesome You guys are the best...yall make it easy and guide us thru all the steps.
Date published: 2021-03-02
Rated 4 out of 5 by from Need more live help Time of waiting is too long to answer phone.Needmore online help
Date published: 2021-03-02
Rated 4 out of 5 by from Makes it easy I like that TurboTax makes doing taxes easy, everything is ported in and it's all just double checking the documents. I like that it only takes me 30 minutes to an hour to get everything completed.
Date published: 2021-03-02
Rated 5 out of 5 by from Ol' Reliable The only time I have EVER had issues with my taxes was the one year somebody convinced me to have a 'tax expert' do them for me. Turbotax has never done me wrong in over a decade. They make it simple, and dare I say enjoyable to do my taxes. I am so truly thankful to have this option available to me.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1293
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from System Kicked my 1099-K Unable to complete amendment due to system error. Now I have to wait another month before filing. In the meantime, I'm not able to complete my PPP Loan
Date published: 2021-03-02
Rated 2 out of 5 by from Software needs updating Was on the phone for 70 minutes. Agents were super nice but had a hard time finding what they needed.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is through Used TurboTax for over 32 years. Always works great
Date published: 2021-03-02
Rated 5 out of 5 by from It a great sofware and great customer services rep I love Turbo Tax,. They are very helpful and i have never had any issues with my refunds
Date published: 2021-03-02
Rated 5 out of 5 by from Helps me organize and record all documents Program helped me properly record all relevant information while excluding all unnecessary data. When I ran into an area I didn't understand I contacted the help desk and got quick and relevant responses.
Date published: 2021-03-02
Rated 2 out of 5 by from Be Very Careful with Turbo Tax Turbo Tax carry over information from past tax returns. It kept doubling my state tax return amount that needed to be claimed from what I actually needed to claim, and I couldn't fix it until I looked it up online and needed to delete the form. Also happened with a K1 and could't find any help on Turbo tax. It said to delete the form which I did and a K1 still kept showing up and I couldn't file until I spend 1.5 hours trying to research online what to do.
Date published: 2021-03-02
Rated 4 out of 5 by from Easy and awesome You guys are the best...yall make it easy and guide us thru all the steps.
Date published: 2021-03-02
Rated 4 out of 5 by from Need more live help Time of waiting is too long to answer phone.Needmore online help
Date published: 2021-03-02
Rated 4 out of 5 by from Makes it easy I like that TurboTax makes doing taxes easy, everything is ported in and it's all just double checking the documents. I like that it only takes me 30 minutes to an hour to get everything completed.
Date published: 2021-03-02
Rated 5 out of 5 by from Ol' Reliable The only time I have EVER had issues with my taxes was the one year somebody convinced me to have a 'tax expert' do them for me. Turbotax has never done me wrong in over a decade. They make it simple, and dare I say enjoyable to do my taxes. I am so truly thankful to have this option available to me.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1293