TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Student
Rated 2 out of 5 by from Misleading Nothing but clickbait. You advertise a certain discounted price, and you're not transparent with what that price includes. You make your customer click through pages before understanding the price breakdown (i.e. federal + state are different turbotax fees).
Date published: 2021-02-28
Rated 5 out of 5 by from TURBO TAX IS AWESOME I HAVE USED TURBO TAX FOR 11 YEARS STRAIGHT, WOULD NOT TRUST ANYONE ELSE TO DO MY TAXES
Date published: 2021-02-28
Rated 5 out of 5 by from Helpful when you get confused! When going through your taxes, TurboTax legit walks you through and "dumbs down" what they are looking for you to submit. Love the layout of this platform and coming back again for the second year in a row! So simple to transition years!!
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Return Using this software was very understandable and easy to follow.289
Date published: 2021-02-28
Rated 4 out of 5 by from Taxes 2020 turbo Tax is getting to be pricy for me filling out a lot of this information my self. I did have to get help on one small item.....but I will have to check next year to see what a tax account charges versus Turbo Tax
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great The program was very helpful. I like how it pulls in last year's information.
Date published: 2021-02-28
Rated 5 out of 5 by from Simple to use and Excellent Service The Turbo Tax is user friendly and excellent service.
Date published: 2021-02-28
Rated 5 out of 5 by from Love this Tax Service Quick and easy instructions. Love the live experts to help me through
Date published: 2021-02-28
Rated 1 out of 5 by from Problems filing my State Taxes Probably for the last 5 years I've had problems filing my State Taxes. To pay and file I put in my password and I get an error. My email has not changed. I then try to have Intuit find my account to change my password and it can never find it. I end up online and the response time is so long. This is my last year with Intuit!
Date published: 2021-02-28
Rated 1 out of 5 by from Not great. Forced me to upgrade for 80 bucks because I made one HSA contribution. Already getting a terrible refund. This will be my last year using turbotax.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1212
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Misleading Nothing but clickbait. You advertise a certain discounted price, and you're not transparent with what that price includes. You make your customer click through pages before understanding the price breakdown (i.e. federal + state are different turbotax fees).
Date published: 2021-02-28
Rated 5 out of 5 by from TURBO TAX IS AWESOME I HAVE USED TURBO TAX FOR 11 YEARS STRAIGHT, WOULD NOT TRUST ANYONE ELSE TO DO MY TAXES
Date published: 2021-02-28
Rated 5 out of 5 by from Helpful when you get confused! When going through your taxes, TurboTax legit walks you through and "dumbs down" what they are looking for you to submit. Love the layout of this platform and coming back again for the second year in a row! So simple to transition years!!
Date published: 2021-02-28
Rated 5 out of 5 by from Tax Return Using this software was very understandable and easy to follow.289
Date published: 2021-02-28
Rated 4 out of 5 by from Taxes 2020 turbo Tax is getting to be pricy for me filling out a lot of this information my self. I did have to get help on one small item.....but I will have to check next year to see what a tax account charges versus Turbo Tax
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great The program was very helpful. I like how it pulls in last year's information.
Date published: 2021-02-28
Rated 5 out of 5 by from Simple to use and Excellent Service The Turbo Tax is user friendly and excellent service.
Date published: 2021-02-28
Rated 5 out of 5 by from Love this Tax Service Quick and easy instructions. Love the live experts to help me through
Date published: 2021-02-28
Rated 1 out of 5 by from Problems filing my State Taxes Probably for the last 5 years I've had problems filing my State Taxes. To pay and file I put in my password and I get an error. My email has not changed. I then try to have Intuit find my account to change my password and it can never find it. I end up online and the response time is so long. This is my last year with Intuit!
Date published: 2021-02-28
Rated 1 out of 5 by from Not great. Forced me to upgrade for 80 bucks because I made one HSA contribution. Already getting a terrible refund. This will be my last year using turbotax.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1212