TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from First Time user For our first year using the software it was pretty easy to use and relatively pain free. However, there are certain 'add on' requests and additional fees throughout so just be careful about that
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is fast and easy and I have used them for the past 4 years .
Date published: 2021-02-27
Rated 5 out of 5 by from Great! Easy to use Very user friendly! It is excellent. I recommend very highly.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to follow No problems...very much improved! Logical sequence and done in no time!!
Date published: 2021-02-27
Rated 5 out of 5 by from exceptional service! I have been doing my taxes with Turbo Tax for 7 years and never had any problems, they make it simple and easy.
Date published: 2021-02-27
Rated 3 out of 5 by from wasn't really free let's you choose free option and right at the end it totally wasn't. easy program but wasn't right.
Date published: 2021-02-27
Rated 5 out of 5 by from Excellent - ease of use easy and affordable, takes you through filing on a step by step basis
Date published: 2021-02-27
Rated 1 out of 5 by from Past Tax years were great! but NOT this year! I found this year's (2021) Turbo Tax product to be very glitchy. I was constantly having to re-enter data because it would not save and when processing info it would just keep churning. I was using my Mac. When I eventually switched to my PC the experience was a bit smoother. Also, the advertising to upgrade to their higher level products was way too much. If I give them an answer... stop asking me! It almost felt like harassment and makes me wonder if the constant upgrade advertising was part of the problem of the software running slow? Anyway, I hope that Intuit takes my comments into consideration and ensures a better experience next year or I will have to switch to a different tax solution.
Date published: 2021-02-27
Rated 5 out of 5 by from enjoyed the live help great experience, expert took time to answer all my questions
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is great I would definitely recommend it to anyone
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1200
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from First Time user For our first year using the software it was pretty easy to use and relatively pain free. However, there are certain 'add on' requests and additional fees throughout so just be careful about that
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is fast and easy and I have used them for the past 4 years .
Date published: 2021-02-27
Rated 5 out of 5 by from Great! Easy to use Very user friendly! It is excellent. I recommend very highly.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to follow No problems...very much improved! Logical sequence and done in no time!!
Date published: 2021-02-27
Rated 5 out of 5 by from exceptional service! I have been doing my taxes with Turbo Tax for 7 years and never had any problems, they make it simple and easy.
Date published: 2021-02-27
Rated 3 out of 5 by from wasn't really free let's you choose free option and right at the end it totally wasn't. easy program but wasn't right.
Date published: 2021-02-27
Rated 5 out of 5 by from Excellent - ease of use easy and affordable, takes you through filing on a step by step basis
Date published: 2021-02-27
Rated 1 out of 5 by from Past Tax years were great! but NOT this year! I found this year's (2021) Turbo Tax product to be very glitchy. I was constantly having to re-enter data because it would not save and when processing info it would just keep churning. I was using my Mac. When I eventually switched to my PC the experience was a bit smoother. Also, the advertising to upgrade to their higher level products was way too much. If I give them an answer... stop asking me! It almost felt like harassment and makes me wonder if the constant upgrade advertising was part of the problem of the software running slow? Anyway, I hope that Intuit takes my comments into consideration and ensures a better experience next year or I will have to switch to a different tax solution.
Date published: 2021-02-27
Rated 5 out of 5 by from enjoyed the live help great experience, expert took time to answer all my questions
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is great I would definitely recommend it to anyone
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1200