TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Mona my live expert was soooo helpful and courteou Mona called me per my request and efficiently, and professionally walked me thru the process with ease. Her patience and knowledge about the problems I was having reduced !my anxiety and stress times a 100%. I can't thank her enough. The typed message area was confusing for me. I am 68 years old and find computers baffling. If you need an older person to proof read some of your forms and navigations thru the process, call me. Thanks Turbo Tax again !Mona is a true professional.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax is awesome Helped me figure it out step by step! very helpful and will use again
Date published: 2021-03-03
Rated 5 out of 5 by from Easiest tax tool. I love it Turbo tax is easy to use and work with. I have been using turbotax for 7 plus years.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Easy to follow direction. Great help with questions.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo Tax does a great job! Has a few quirks... Turbo Tax makes completing your taxes easy. There's a few things that would be better. Selecting which package you want to use is confusing. You have to click "learn more" then select. Learn more should be a pop up that you can close and selection of which package you want should be on the page itself. There were a few entries that didn't specify if they wanted the monthly or yearly amount such as rent and alimony. Clarifying those 2 things would make it a little easier. Maybe it's just assumed but I didn't know it. When I opted to have a tax expert review my taxes the first available appointment was 12 days away. I realize it's tax time but would have liked it to be in a day or 2. I skipped the option because I wanted to get my taxes done. I rated tax expert "poor" because it wasn't available when I needed it and I paid for the package that includes that but I guess they will be available if I need a tax expert in the future but I doubt it. So I kinda feel like I paid for that option for nothing. Other than that, TurboTax makes doing taxes painless and easy.
Date published: 2021-03-03
Rated 5 out of 5 by from Great and Easy to Use along with the Assistance The program is easy to use, any gliches are followed up with the help of a TT assistant
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo is awesome Quick easy and accurate I would recommend Turbo tax to everyone
Date published: 2021-03-03
Rated 5 out of 5 by from Great Great and easy to work and understand. Didnt take much time
Date published: 2021-03-03
Rated 4 out of 5 by from good good for online for tax docuements. super easy to use
Date published: 2021-03-03
Rated 5 out of 5 by from Small Issue / FAQ to the rescue again My only concern is that you could include clearer directions on the entering of W2 information that is non-taxable. I always end up entering the income, and then having to scramble to delete that income and relocate it to "other taxable income" as a + / - offset entry. WIsh I had enough memory to remember how to do this income each year.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 119
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Mona my live expert was soooo helpful and courteou Mona called me per my request and efficiently, and professionally walked me thru the process with ease. Her patience and knowledge about the problems I was having reduced !my anxiety and stress times a 100%. I can't thank her enough. The typed message area was confusing for me. I am 68 years old and find computers baffling. If you need an older person to proof read some of your forms and navigations thru the process, call me. Thanks Turbo Tax again !Mona is a true professional.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbotax is awesome Helped me figure it out step by step! very helpful and will use again
Date published: 2021-03-03
Rated 5 out of 5 by from Easiest tax tool. I love it Turbo tax is easy to use and work with. I have been using turbotax for 7 plus years.
Date published: 2021-03-03
Rated 5 out of 5 by from Great Easy to follow direction. Great help with questions.
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo Tax does a great job! Has a few quirks... Turbo Tax makes completing your taxes easy. There's a few things that would be better. Selecting which package you want to use is confusing. You have to click "learn more" then select. Learn more should be a pop up that you can close and selection of which package you want should be on the page itself. There were a few entries that didn't specify if they wanted the monthly or yearly amount such as rent and alimony. Clarifying those 2 things would make it a little easier. Maybe it's just assumed but I didn't know it. When I opted to have a tax expert review my taxes the first available appointment was 12 days away. I realize it's tax time but would have liked it to be in a day or 2. I skipped the option because I wanted to get my taxes done. I rated tax expert "poor" because it wasn't available when I needed it and I paid for the package that includes that but I guess they will be available if I need a tax expert in the future but I doubt it. So I kinda feel like I paid for that option for nothing. Other than that, TurboTax makes doing taxes painless and easy.
Date published: 2021-03-03
Rated 5 out of 5 by from Great and Easy to Use along with the Assistance The program is easy to use, any gliches are followed up with the help of a TT assistant
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo is awesome Quick easy and accurate I would recommend Turbo tax to everyone
Date published: 2021-03-03
Rated 5 out of 5 by from Great Great and easy to work and understand. Didnt take much time
Date published: 2021-03-03
Rated 4 out of 5 by from good good for online for tax docuements. super easy to use
Date published: 2021-03-03
Rated 5 out of 5 by from Small Issue / FAQ to the rescue again My only concern is that you could include clearer directions on the entering of W2 information that is non-taxable. I always end up entering the income, and then having to scramble to delete that income and relocate it to "other taxable income" as a + / - offset entry. WIsh I had enough memory to remember how to do this income each year.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 119