TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Expensive ripoff! Try to upsale products the entire time. I feel like i am in an infomercial while doing my taxes
Date published: 2023-04-18
Rated 3 out of 5 by from Still charged $60 to file my own taxes due to HSA Sad to have to pay 60 bucks to do my own taxes due to HSA
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Very helpful and easy to use. We have used them for years and TT makes taxes easier to understand
Date published: 2023-04-18
Rated 1 out of 5 by from Says free but makes you upgrade to finish I use it because it's easy but it is a rip off in my opinion
Date published: 2023-04-18
Rated 5 out of 5 by from Kathy was awesome!!! Had a problem with E-Filing my State Return. Was extremely frustrated. Talked with Kathy first thing in the morning at 5 AM PST .... Kathy fixed the problem in a matter of a few minutes ... electronic filing problem with State fixed!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use. Walks you through it step by step. Easy to use. Walked me through the returns step by step. Highly recommended.
Date published: 2023-04-18
Rated 4 out of 5 by from Gets The Job Done All the add on fees are a bit annoying and there should be an easier way to "jump" straight to whatever section you need during the review process for corrections in the small windows with small font size. Otherwise a good and familiar interface.
Date published: 2023-04-18
Rated 2 out of 5 by from File for free! Just kidding... it'll be $200. They claim to be free until the end and charge you a bunch of extra fees.
Date published: 2023-04-18
Rated 3 out of 5 by from Not as thorough as H&R Block I tried TurboTax because the general consensus was that it was easier to use than H&R Block and gave equal guidance. I found that not to be the case. TurboTax cut corners in the guidance department, sacrificing explanation for "ease of use." In my opinion, the explanation allows users to understand tax laws and to plan better to maximize tax deductions. Furthermore, I did not find it easier to use. In fact, it was harder to track progress, return to an interview section, and make corrections.
Date published: 2023-04-18
Rated 5 out of 5 by from Great product Easy to use product is simple and fast plus accurate helps avoid mistakes
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1084
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Expensive ripoff! Try to upsale products the entire time. I feel like i am in an infomercial while doing my taxes
Date published: 2023-04-18
Rated 3 out of 5 by from Still charged $60 to file my own taxes due to HSA Sad to have to pay 60 bucks to do my own taxes due to HSA
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Tax Very helpful and easy to use. We have used them for years and TT makes taxes easier to understand
Date published: 2023-04-18
Rated 1 out of 5 by from Says free but makes you upgrade to finish I use it because it's easy but it is a rip off in my opinion
Date published: 2023-04-18
Rated 5 out of 5 by from Kathy was awesome!!! Had a problem with E-Filing my State Return. Was extremely frustrated. Talked with Kathy first thing in the morning at 5 AM PST .... Kathy fixed the problem in a matter of a few minutes ... electronic filing problem with State fixed!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use. Walks you through it step by step. Easy to use. Walked me through the returns step by step. Highly recommended.
Date published: 2023-04-18
Rated 4 out of 5 by from Gets The Job Done All the add on fees are a bit annoying and there should be an easier way to "jump" straight to whatever section you need during the review process for corrections in the small windows with small font size. Otherwise a good and familiar interface.
Date published: 2023-04-18
Rated 2 out of 5 by from File for free! Just kidding... it'll be $200. They claim to be free until the end and charge you a bunch of extra fees.
Date published: 2023-04-18
Rated 3 out of 5 by from Not as thorough as H&R Block I tried TurboTax because the general consensus was that it was easier to use than H&R Block and gave equal guidance. I found that not to be the case. TurboTax cut corners in the guidance department, sacrificing explanation for "ease of use." In my opinion, the explanation allows users to understand tax laws and to plan better to maximize tax deductions. Furthermore, I did not find it easier to use. In fact, it was harder to track progress, return to an interview section, and make corrections.
Date published: 2023-04-18
Rated 5 out of 5 by from Great product Easy to use product is simple and fast plus accurate helps avoid mistakes
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1084