TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
buzz2317 from
Expensive ripoff!
Try to upsale products the entire time. I feel like i am in an infomercial while doing my taxes
Date published: 2023-04-18
Rated 3 out of 5 by
LLM0 from
Still charged $60 to file my own taxes due to HSA
Sad to have to pay 60 bucks to do my own taxes due to HSA
Date published: 2023-04-18
Rated 5 out of 5 by
Momof5greatboys from
Love Turbo Tax
Very helpful and easy to use. We have used them for years and TT makes taxes easier to understand
Date published: 2023-04-18
Rated 1 out of 5 by
BL2424 from
Says free but makes you upgrade to finish
I use it because it's easy but it is a rip off in my opinion
Date published: 2023-04-18
Rated 5 out of 5 by
CraigJeep from
Kathy was awesome!!!
Had a problem with E-Filing my State Return. Was extremely frustrated. Talked with Kathy first thing in the morning at 5 AM PST .... Kathy fixed the problem in a matter of a few minutes ... electronic filing problem with State fixed!!!
Date published: 2023-04-18
Rated 5 out of 5 by
Sol Chelle from
Easy to use. Walks you through it step by step.
Easy to use. Walked me through the returns step by step. Highly recommended.
Date published: 2023-04-18
Rated 4 out of 5 by
allanvan from
Gets The Job Done
All the add on fees are a bit annoying and there should be an easier way to "jump" straight to whatever section you need during the review process for corrections in the small windows with small font size. Otherwise a good and familiar interface.
Date published: 2023-04-18
Rated 2 out of 5 by
WhoIsMonika from
File for free! Just kidding... it'll be $200.
They claim to be free until the end and charge you a bunch of extra fees.
Date published: 2023-04-18
Rated 3 out of 5 by
Prefer HRBlock from
Not as thorough as H&R Block
I tried TurboTax because the general consensus was that it was easier to use than H&R Block and gave equal guidance. I found that not to be the case. TurboTax cut corners in the guidance department, sacrificing explanation for "ease of use." In my opinion, the explanation allows users to understand tax laws and to plan better to maximize tax deductions. Furthermore, I did not find it easier to use. In fact, it was harder to track progress, return to an interview section, and make corrections.
Date published: 2023-04-18
Rated 5 out of 5 by
null from
Great product
Easy to use product is simple and fast plus accurate helps avoid mistakes
All TurboTax® Offerings Reviews - Page 1084
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
buzz2317 from
Expensive ripoff!
Try to upsale products the entire time. I feel like i am in an infomercial while doing my taxes
Date published: 2023-04-18
Rated 3 out of 5 by
LLM0 from
Still charged $60 to file my own taxes due to HSA
Sad to have to pay 60 bucks to do my own taxes due to HSA
Date published: 2023-04-18
Rated 5 out of 5 by
Momof5greatboys from
Love Turbo Tax
Very helpful and easy to use. We have used them for years and TT makes taxes easier to understand
Date published: 2023-04-18
Rated 1 out of 5 by
BL2424 from
Says free but makes you upgrade to finish
I use it because it's easy but it is a rip off in my opinion
Date published: 2023-04-18
Rated 5 out of 5 by
CraigJeep from
Kathy was awesome!!!
Had a problem with E-Filing my State Return. Was extremely frustrated. Talked with Kathy first thing in the morning at 5 AM PST .... Kathy fixed the problem in a matter of a few minutes ... electronic filing problem with State fixed!!!
Date published: 2023-04-18
Rated 5 out of 5 by
Sol Chelle from
Easy to use. Walks you through it step by step.
Easy to use. Walked me through the returns step by step. Highly recommended.
Date published: 2023-04-18
Rated 4 out of 5 by
allanvan from
Gets The Job Done
All the add on fees are a bit annoying and there should be an easier way to "jump" straight to whatever section you need during the review process for corrections in the small windows with small font size. Otherwise a good and familiar interface.
Date published: 2023-04-18
Rated 2 out of 5 by
WhoIsMonika from
File for free! Just kidding... it'll be $200.
They claim to be free until the end and charge you a bunch of extra fees.
Date published: 2023-04-18
Rated 3 out of 5 by
Prefer HRBlock from
Not as thorough as H&R Block
I tried TurboTax because the general consensus was that it was easier to use than H&R Block and gave equal guidance. I found that not to be the case. TurboTax cut corners in the guidance department, sacrificing explanation for "ease of use." In my opinion, the explanation allows users to understand tax laws and to plan better to maximize tax deductions. Furthermore, I did not find it easier to use. In fact, it was harder to track progress, return to an interview section, and make corrections.
Date published: 2023-04-18
Rated 5 out of 5 by
null from
Great product
Easy to use product is simple and fast plus accurate helps avoid mistakes
All TurboTax® Offerings Reviews - Page 1084
Date published: 2023-04-18